Definitely when I started I thought the community was really friendly, things like Novice network and commendation systems leave that impression. Now I'd say it's equally toxic to WoW. Not particularly in a terrible way either, both WoW and FF14 have their mix of friendly people who just want to enjoy the game and the bad apples who hurl abuse and gogogo through everything. I can safely say no parsers and super easy friendly content doesn't make the slightest difference, jerks will be jerks and nice people will be nice.

The community is fine regarding performance. I think PF Savage groups do rather well all things considered, pulling 7 other random people into endgame with almost no communication and even coming close to clearing is impressive. I do feel it's a little sad that a lot of the people who under-perform to the point of being unable to beat enrage likely have no clue because Enix goes to great lengths to hide that information. But the fact I can clear anything in PF with a bit of patience is great.

There IS a mentality here that I haven't seen in other MMO's, where it's almost looked down on to want to accomplish things. The community will defend things being dumbed down and turned into once and done 5 minute content, like Normal mode or dungeons or beast tribes or crafting or the relic. If you give the opinion you want to work for things, you're shunned for "excluding" others or showing off. I've also noticed FF14 is the only community that will argue against literally any suggestion for QoL whatsoever, which baffles me.

But overall I've met nice people here. It's a nice game to play.