A fatal DirectX error has occurred.(1100000f) - Only when Alt+Tab or Windowed Mode

[Tallin_Velrador]

Good afternoon,

I've recently come back to the game after a break, and I am able to play without issue on my desktop. However, when playing on my laptop, I receive the error "A fatal DirectX error has occurred.(1100000f)" when I start the game in Windowed mode, or when I try to alt-tab from Fullscreen. If I remain in Fullscreen, I can play the game without any issues. However, the inability to alt-tab, especially when I was able to do so without issue before, is concerning.

I have tried the following:
- A "Clean-Boot" (Disabled all non-essential processes and restarted laptop)
- Did a clean install of latest Nvidia Drivers
- Did a clean install of previous version of Nvidia drivers
- Ensured that Nvidia GPU is being utilized via the Nvidia control panel
- Reinstalled FFXIV
- Disabled all apps with Overlays
- Disabled Windows Game Bar and XBox Bar
- Switched to dx9 (This does resolve the issue, but I'd like to be able to use DX11)

Here is the System Info:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Grey\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.06
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16252.223MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18684.223MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.354GB SYSTEM_FREEDISC_SPACE 81.237GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 310.358GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.111 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1d9a63fa126c4a34\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1d9a63fa126c4a34\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1d9a63fa126c4a34\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1d9a63fa126c4a34\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4691
SYSTEM_GRAPHICS_DRIVER_DATE 6/1/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12147 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_58ff6e5078fc57fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_58ff6e5078fc57fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_58ff6e5078fc57fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_58ff6e5078fc57fe\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5148
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1FB1CCC1-F32C-4B0F-987E-C7E102B93E70}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8564
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2018 17:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {8B353618-6CA2-4B6B-B0B1-8911ED536BD5}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 17:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {19DAB93C-196A-43D8-8553-3E8351D8CEEE}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11B580C0-3727-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11B5CEE0-3727-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11B5CEE0-3727-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11B5F5F0-3727-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {088D5000-97D0-11E7-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {088D5000-97D0-11E7-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {088D5000-97D0-11E7-8008444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {088FC100-97D0-11E7-800A444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Play Guide | FINAL FANTASY XIV, The Lodestone - Google Chrome
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7th Heaven
Advanced Combat Tracker (remove only)
Battle.net
BitRaider Streaming Client
Google Chrome
Hearthstone
Heroes of the Storm
Mozilla Firefox 50.1.0 (x86 en-US)
Overwatch
PCSX2 - Playstation 2 Emulator
Rainmeter
Steam
The Elder Scrolls Online
World of Warcraft
World of Warcraft Classic
Zetasizer Software 7.13
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
F1000 Suite
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Qualcomm Atheros 11ac Wireless LAN Installer
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Star Wars: The Old Republic
Realtek Card Reader
Google Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106
Warframe
Microsoft Visual C++ 2005 Redistributable
CDBurnerXP
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Qt Setup
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Camelot Unchained version 2.0.0
LOOT version 0.14.5
RemotePC version 7.6.20
TradeSkillMaster Application version 1.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Upgrade Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
OnTopReplica
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Mumble 1.2.19
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ZS XPLORER 1.0.0.436
Chrome Remote Desktop Host
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Malvern Instruments Ltd. Zetasizer - VCP Driver (03/18/2011 2.08.14)
Nexus Mod Manager
7-Zip 18.05 (x64)
Windows Driver Package - Malvern Instruments Ltd. Zetasizer - Port Driver (07/12/2013 2.08.30)
Windows Driver Package - Malvern Instruments Ltd. (CYUSB) USB (06/05/2009 3.4.1.20)
Windows Driver Package - Malvern Instruments Ltd. Zetasizer - Bus/D2XX Driver (07/12/2013 2.08.30)
Guild Wars 2
Mozilla Firefox 69.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 for enterprise - en-us
Fallout: New Vegas
The Binding of Isaac: Rebirth
Borderlands: The Pre-Sequel
Darkest Dungeon®
Skyrim Script Extender (SKSE)
Hollow Knight
FINAL FANTASY VII
Stardew Valley
Divinity: Original Sin 2
The Elder Scrolls V: Skyrim Special Edition
West of Loathing
Graveyard Keeper
Pathfinder: Kingmaker
Slay the Spire
Bloodstained: Ritual of the Night
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DriverSetupUtility
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Remotepc Printer
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64)
Inkscape 0.92.4
Dolby Audio X2 Windows API SDK
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 451.48
NVIDIA Graphics Driver 451.48
NVIDIA GeForce Experience 3.15.0.186
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 33.2.0.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.15.0.186
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows APP
Intel(R) Rapid Storage Technology
Intel(R) Serial IO
Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000B68
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000D2C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A04
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20052.148.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000260C
C:\WINDOWS\Explorer.EXE 0000136C
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1d9a63fa126c4a34\igfxEM.exe 000011DC
C:\WINDOWS\system32\ApplicationFrameHost.exe 000027DC
C:\WINDOWS\system32\DllHost.exe 00002B1C
C:\WINDOWS\system32\SettingSyncHost.exe 0000255C
C:\WINDOWS\system32\conhost.exe 00000EC8
C:\WINDOWS\system32\sihost.exe 00000C30
C:\WINDOWS\system32\svchost.exe 00002F90
C:\WINDOWS\system32\taskhostw.exe 00000E7C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002260
C:\Windows\System32\RuntimeBroker.exe 00002894
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002130
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001D4C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B64
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002A3C
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C5C
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003340

[Tallin_Velrador]

Any input on this issue would be greatly appreciated.

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums.

When reinstalling the game, have you tried reinstalling it on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Tallin_Velrador]

Yes. Same issue. But to be clear, I've always had FFXIV on my D drive ever since I installed it on my laptop, and ran the game without issue until this most recent break that I had.

[Tallin_Velrador]

After several days of fiddling with my drivers, I've finally resolved the issue.

As my laptop has both an integrated and a dedicated GPU, there was an issue between the two communicating when "passing the buck" to the other. So switching from the Intel card to the Nvidia card had some sort of issue that was causing issues across a lot of my games. After trying to update the drivers on the Intel card several times without success, I tried completely deleting the drives via the Device Manager (Windows Key > Type "Device Manager" > Select Device Manager > Navigate to Display Adapters > Right Click on Intel HD Graphics > Select "Uninstall Device" > Follow prompts and restart computer) and upon reboot, my system reinstalled the Intel Graphics drivers automatically, with a new version (Old was from 2017, new was from 2018). After doing this, everything worked perfectly.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!