Having the 1100000002 crashes regularly.

[Maggus05]

Constant 1100000002 & pretty much all Direct X crashes for the past two months. I've done all the suggestions said by all other GMs in this forum thread and I still have the same issues. I seriously need this fixed.





-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Henry\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16330.297MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18762.297MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.161GB SYSTEM_FREEDISC_SPACE 35.913GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.148 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4187
SYSTEM_GRAPHICS_DRIVER_DATE 12/23/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND PC37X (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {3C829DAB-2D0D-4305-B209-8748D518918D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A2CACE0-AB1D-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A2DE560-AB1D-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A2DE560-AB1D-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A2E0C70-AB1D-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A2671570-AED2-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A2671570-AED2-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A300840-AB1D-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
#ffxiv - Discord
FINAL FANTASY XIV
Microsoft Text Input Application
Weather
Weather


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Razer Synapse
Steam
World of Warcraft Classic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
AdGuard
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
LED Sync
Epic Games Launcher
Google Update Helper
AdGuard
EVGA Precision XOC
MSI MysticLight
GameInput Redistributable
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Intel(R) Chipset Device Software
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
The Witcher 3: Wild Hunt
VLC media player
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 441.87
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000046BC
C:\Program Files (x86)\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000038BC
C:\Program Files (x86)\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000001E4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004590
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002458
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002C38
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002E6C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002440
C:\Program Files\WindowsApps\Microsoft.BingWeather_4.36.20714.0_x64__8wekyb3d8bbwe\Microsoft.Msn.Weather.exe 000003B8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBar.exe 0000178C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20051.93.0_x64__8wekyb3d8bbwe\YourPhone.exe 000028B4
C:\Users\Henry\AppData\Local\Discord\app-0.0.306\Discord.exe 00003320
C:\WINDOWS\Explorer.EXE 00001A18
C:\WINDOWS\System32\rundll32.exe 00000E78
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00004164
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000027FC
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002134
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E58
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003E98
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002708
C:\WINDOWS\system32\DllHost.exe 00003AB8
C:\WINDOWS\system32\SettingSyncHost.exe 0000206C
C:\WINDOWS\system32\sihost.exe 00000B00
C:\WINDOWS\system32\svchost.exe 0000273C
C:\WINDOWS\system32\taskhostw.exe 00000BF4
C:\Windows\SysWOW64\muachost.exe 0000320C
C:\Windows\System32\GameBarPresenceWriter.exe 00000B8C
C:\Windows\System32\RtkAudUService64.exe 00002A68
C:\Windows\System32\RuntimeBroker.exe 0000386C
C:\Windows\System32\SecurityHealthSystray.exe 00002C68
C:\Windows\System32\smartscreen.exe 000006D0

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Maggus05]

No changes have happened to my PC since the 1100000002 errors & crashes have occurred. This issue has always been a problem since 5.0 but it would normally go away for months after a simple graphics driver update. It wasn't until the recent 5.25 patch where the crashes would happen regularly or even two-three times a day. I can do activities in-game like dungeons, world exploring/hunting, and pvp battlegrounds just fine (with 441.87 drivers). It isn't until I start raiding Savage that I would constantly get 1100000002 game crashes. The crashes would most likely happen moments before a Boss mechanic would be initiated or if I had a tether specifically to do a boss mechanic.

I had initially updated my NVIDIA graphics driver months ago to version 445.87 and that gave me an even bigger list of errors such as "ffxiv_dx11.exe+2FC5D8" and had caused me to crash within minutes of being online in the game. I had rolled back my drivers to 441.87 to somewhat stabilize the errors to happen at a moderate pace, still frustrating to have it happen once or twice during raid times. I'm now currently using the latest drivers 446.14 and it currently seems to have no effect on the Direct X game crashes during raids. Seeing as this has been an issue since 5.0's release, I really hope you can pinpoint the issue to help those like me that constantly get game crashes .

1) I've kept an eye of my PC and it does not overheat or go above 65C during stress testing.
2) & 6) I tested this out with nothing but the game running and no interference. I still had the crashes regardless. This is when I knew it was not my PC causing the issue.
3) This was the first suggestion I did after I had heard others were having the same issue. Nothing changed.
4) Also had no impact sadly.
5) Updated them just recently, still had the 1100000002 results.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. We would like to recommend deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue. We would also like to see if adjusting or lowering the graphics settings in game resolves the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Maggus05]

Lowering the graphics settings did not help with the crashes. I've tried to put the game under a large variety of settings (as well as other stress testing) & It happens at any setting it is currently put at. To me, FFXIV seems to have some kind of PC graphical bug within the game's code that occurs; that freaks out the game when trying to register. I'm not certain if it's a memory leak or something entirely different.
I'll try out the delete saved data solution to see if that helps, and report back in 2-4ish days.

[Maggus05]

About a week has passed with no issues until the Direct X error popped back up again. I did a fresh install to windows / FF14 prior in hopes to help but nothing of the sort has helped.

[Dynratygus]

Good afternoon and thank you for the reply.

I apologize for the delay in our response to your concern. When the error came back, had any updates or changes been made to the PC? Is there anything that is over heating when the game us played?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.