An unexpected error has occurred. Exiting FINAL FANTASY XIV.

[TempestDragon01]

So today i got this error 2 times when i was playing and then the game crashed, saying:
An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2020-03-26_19:14
ffxiv_dx11.exe+103547A
ffxiv_dx11.exe+1034D6E
ffxiv_dx11.exe+361450
ffxiv_dx11.exe+37914D
ffxiv_dx11.exe+16A010
ffxiv_dx11.exe+168888
ffxiv_dx11.exe+18D1C2
ffxiv_dx11.exe+12DE419
Any solutions to this problem?

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[TempestDragon01]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hello, sorry for the late reply. the game does crash both when i have no other programs running in background and when i have other programs (like Discord), the game crashes both inside and outside a city (like Limsa)
Here is the System Information


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Antonio\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bit (6.2, build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.90
SYSTEM_LANGUAGE italiano (Impostazioni internazionali: italiano)
SYSTEM_MEMORY 16336.066MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18768.066MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.746GB SYSTEM_FREEDISC_SPACE 62.635GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 191.825GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1570.041GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.033 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4614
SYSTEM_GRAPHICS_DRIVER_DATE 5/15/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglese
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Altoparlanti (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {062217AA-2E11-4954-9E29-56985528C216}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8279
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 10/24/2017 00:00:00
SYSTEM_SOUND ASUS MG28U (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {86ECAAAF-1A40-4BA9-8B5F-FD69D75B590B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastiera
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E24490-E75B-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E2B9C0-E75B-11E7-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E2B9C0-E75B-11E7-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E2E0D0-E75B-11E7-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E24490-E75B-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E26BA0-E75B-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E292B0-E75B-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E292B0-E75B-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer Lancehead
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
An unexpected error has occurred. Exiting FINAL FANTASY XIV. - Google Chrome
Microsoft Text Input Application
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 28 NPAPI
MSI Afterburner 4.5.0
Alien: Isolation
Battle.net
DOOM
DreamWorks Dragons Dawn of New Riders
Final Fantasy XV
Fallout Mod Manager 0.13.21
Google Chrome
ImgBurn
Smart Switch
League Displays
Notepad++ (32-bit x86)
OpenAL
Origin
Overwatch
Prey
qBittorrent 4.1.5
Razer Chroma SDK Core Components
Resident Evil HD Remaster
Rockstar Games Launcher
Rockstar Games Social Club
RivaTuner Statistics Server 7.1.0
Skype versione 8.58
Steam
Trust Tablet Driver
TeamViewer
The Elder Scrolls Online
The Elder Scrolls V Skyrim - Special Edition
The Elder Scrolls V Skyrim Special Edition
The Long Dark Wintermute Episode 3
The Outer Worlds
Uplay
Vampyr
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
SuperBeam version 1.2.0
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
Java 8 Update 201
Samsung Magician
Aliens vs. Predator
FINAL FANTASY XIV ONLINE
Java SE Development Kit 8 Update 201
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Hi-Rez Studios Authenticate and Update Service
Java Auto Updater
UE4 Prerequisites (x64)
TP-Link TL-WN881ND Driver
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Microsoft Games for Windows Marketplace
SWF File Player
Peggle
Microsoft Visual C++ 2005 Redistributable
Smart Switch
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Yooka-Laylee
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Turmoil
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apple Software Update
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Epic Games Launcher
Supporto applicazioni Apple (32 bit)
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Twitch
dr.fone (Version 9.9.10)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
Cisco Packet Tracer 7.2.2 64Bit
DAEMON Tools Lite
Guild Wars 2
Mozilla Firefox 77.0.1 (x64 it)
Mozilla Maintenance Service
GlassFish Server Open Source Edition 4.1
Microsoft Office 365 ProPlus - it-it
Riot Vanguard
Digimon Story Cyber Sleuth Complete Edition
Speccy
Terraria
Day of Dragons
Dead Space
XCOM: Enemy Unknown
Starbound
Fallout 3
Warframe
Outlast
Dying Light
Divinity: Dragon Commander
Cities: Skylines
The Talos Principle
Blood of the Werewolf
Evolve Stage 2
No Man's Sky
A Story About My Uncle
The Witcher 3: Wild Hunt
ARK: Survival Evolved
Dragon's Dogma: Dark Arisen
Dead by Daylight
BioShock Remastered
Stardew Valley
RESIDENT EVIL 7 biohazard / BIOHAZARD 7 resident evil
Divinity: Original Sin 2
Paladins
Borderlands 2
Angels with Scaly Wings
Super Lucky's Tale
Spyro™ Reignited Trilogy
VLC media player
WinRAR 5.50 (64-bit)
XAMPP
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Java(TM) SE Development Kit 11.0.2 (64-bit)
Core Temp 1.11
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 201 (64-bit)
Malwarebytes versione 3.6.1.2711
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Apple Mobile Device Support
Oracle VM VirtualBox 5.2.18
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Paradox Launcher v2
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Driver grafico 446.14
NVIDIA GeForce Experience 3.20.3.63
NVIDIA PhysX System Software 9.19.0218
Aggiornamenti NVIDIA 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA Driver audio HD 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Supporto applicazioni Apple (64 bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS DisplayWidget
Samsung USB Driver for Mobile Phones
iTunes
UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000CA4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002820
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000352C
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe 00003C9C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000033CC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000022A4
C:\Program Files\Portrait Displays\ASUS DisplayWidget\DisplayWidget.exe 00002640
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000371C
C:\Program Files\Riot Vanguard\vgtray.exe 000035F0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000C80
C:\Users\Antonio\AppData\Local\Discord\app-0.0.306\Discord.exe 000016F0
C:\WINDOWS\Explorer.EXE 00001208
C:\WINDOWS\System32\rundll32.exe 00001440
C:\WINDOWS\System32\svchost.exe 00003204
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002F64
C:\WINDOWS\system32\DllHost.exe 00003710
C:\WINDOWS\system32\SettingSyncHost.exe 00002DF0
C:\WINDOWS\system32\conhost.exe 00002994
C:\WINDOWS\system32\rundll32.exe 00003380
C:\WINDOWS\system32\sihost.exe 00000BE4
C:\WINDOWS\system32\svchost.exe 00001594
C:\WINDOWS\system32\taskhostw.exe 00000E08
C:\Windows\System32\CompPkgSrv.exe 00002E00
C:\Windows\System32\RuntimeBroker.exe 00001134
C:\Windows\System32\SecurityHealthSystray.exe 0000375C
C:\Windows\System32\SystemSettingsBroker.exe 00003F9C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002C6C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002790
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020E8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D3C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000E28
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000159C
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000590
D:\LeagueDisplays\assistant\LeagueDisplaysAssistant.exe 000024B4

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
7) Install Windows and FINAL FANTASY XIV onto the same drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[gancena]

@Rhaervis I'm having the same issue, I did everything below and nothing worked. I've spent the last 2 days trying to troubleshoot this issue. This is very clearly a game client issue.

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
7) Install Windows and FINAL FANTASY XIV onto the same drive



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\EGancena\Documents
FINAL FANTASY XIV ONLINE G:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1302
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32679.742MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37543.742MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.882GB SYSTEM_FREEDISC_SPACE 706.167GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 625.149GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8148.258 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16339.871 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.1017.1011
SYSTEM_GRAPHICS_DRIVER_DATE 5/24/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {F795D0B1-5824-42DC-BD41-7485C6E4209C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8666
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {0B59BDD6-BE33-4E83-950B-190B7B5759E9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8666
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2019 00:00:00
SYSTEM_SOUND 4 - 27G2G4 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9298B358-E86E-478B-A0DA-F4AD4FBE3B39}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CF8950-6205-11EA-8003444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {220F9100-79D2-11EA-8001444553540000}
SYSTEM_INPUT_NAME Logitech StreamCam
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CF8950-6205-11EA-8005444553540000}
SYSTEM_INPUT_NAME RAMA M60-A
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CFB060-6205-11EA-8006444553540000}
SYSTEM_INPUT_NAME RAMA M60-A
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 668 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CF6240-6205-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CF8950-6205-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CFB060-6205-11EA-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CFD770-6205-11EA-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CFD770-6205-11EA-8009444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CFD770-6205-11EA-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53D02590-6205-11EA-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53D02590-6205-11EA-800D444553540000}
SYSTEM_INPUT_NAME AURA MOTHERBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53D02590-6205-11EA-800E444553540000}
SYSTEM_INPUT_NAME RAMA M60-A
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Google Chrome
Local Disk (C
Inbox - Elizier Gancena ‎- Mail
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Build Tools 2017
Cisco Webex Meetings
Adobe Creative Cloud
Adobe Media Encoder 2020
Battle.net
Call of Duty Modern Warfare
Call of Duty Modern Warfare 2 Campaign Remastered
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon IJ Network Scanner Selector EX2
Canon IJ Scan Utility
Cisco AnyConnect Secure Mobility Client
Dropbox
Fliqlo Screen Saver
Google Chrome
Adobe Illustrator 2020
AURA RGB Lighting Control for Graphic card & XG-STATION
Adobe Lightroom Classic
Microsoft Edge
Microsoft Edge Update
Adobe Photoshop 2020
Adobe Premiere Pro 2020
Steam
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - en-us
GameInput Redistributable
Universal CRT Redistributable
Dropbox Update Helper
SDK ARM Additions
AURA Service
Windows IoT Extension SDK
Windows SDK for Windows Store Apps
Windows SDK AddOn
Microsoft Visual Studio Setup Configuration
vcpp_crt.redist.clickonce
ASUS AURA Odd Component
Kits Configuration Installer
FINAL FANTASY XIV ONLINE
ROG Live Service
Windows SDK EULA
Kingston AURA DRAM Component
Windows SDK Desktop Libs arm
ASUS GLCKIO2 Driver
Windows SDK for Windows Store Apps Contracts
AURA RGB Lighting Control for Graphic card & XG-STATION
ASUS AURA Extension Card HAL
ASUS MB Peripheral Products
Windows SDK Desktop Headers arm64
ASUS Framework Service
Windows SDK Desktop Headers x64
SDK ARM Redistributables
Windows App Certification Kit SupportedApiList x86
Windows SDK Desktop Libs arm64
Microsoft Visual C++ 2017 X86 Debug Runtime - 14.16.27033
AURA DRAM Component
Cisco Webex Productivity Tools
Windows SDK Signing Tools
ASUS GLCKIO2 Driver
ASUS AURA VGA Component
AMD Settings
Universal CRT Redistributable
Microsoft VC++ redistributables repacked.
Windows Software Development Kit - Windows 10.0.17763.132
Google Update Helper
AURA Service
PHISON HAL
MSI Development Tools
Windows Mobile Extension SDK Contracts
Windows SDK Redistributables
WinAppDeploy
Teams Machine-Wide Installer
Windows App Certification Kit x64
WinRT Intellisense PPI - Other Languages
Windows SDK for Windows Store Apps Headers
Universal CRT Extension SDK
WinRT Intellisense IoT - en-us
Windows SDK Desktop Tools x64
WinRT Intellisense PPI - en-us
Corsair AURA DRAM Component
Windows SDK for Windows Store Apps DirectX x86 Remote
All MB
Windows Desktop Extension SDK Contracts
ASUS AURA Display Component
Windows SDK for Windows Store Managed Apps Libs
Windows SDK Desktop Tools arm64
Windows SDK for Windows Store Apps Metadata
vs_FileTracker_Singleton
Windows Team Extension SDK
ASUS Update Helper
Adobe Refresh Manager
Adobe Acrobat DC
Windows IoT Extension SDK Contracts
Windows SDK Desktop Libs x64
WinRT Intellisense UAP - en-us
Battlestate Games Launcher 10.1.0.1116
Windows Mobile Extension SDK
Windows SDK for Windows Store Apps Tools
Intel® PROSet/Wireless Software
Windows SDK Desktop Headers arm
Windows SDK Modern Versioned Developer Tools
Windows SDK Desktop Headers x86
Windows SDK Facade Windows WinMD Versioned
ASUS Framework Service
Universal CRT Headers Libraries and Sources
Universal General MIDI DLS Extension SDK
ENE IO Driver
Universal CRT Tools x86
Windows SDK Desktop Libs x86
Windows SDK for Windows Store Apps Libs
ENE RGB HAL
ASUS AURA Motherboard HAL
WinRT Intellisense Desktop - Other Languages
WinRT Intellisense IoT - Other Languages
Windows SDK ARM Desktop Tools
Cisco AnyConnect ISE Posture Module
Windows Desktop Extension SDK
Windows SDK
ASUS AIOFan HAL
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Windows Team Extension SDK Contracts
WinRT Intellisense Mobile - en-us
Windows SDK Desktop Tools x86
Windows SDK DirectX x86 Remote
Windows SDK Modern Non-Versioned Developer Tools
Cisco AnyConnect Secure Mobility Client
GraphQL Playground 1.8.10
AMD Software
Logitech Capture
Docker Desktop
Git version 2.25.1
Logitech Options
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Mozilla Firefox 78.0 (x64 en-CA)
Mozilla Maintenance Service
Microsoft Office 365 ProPlus - en-us
FINAL FANTASY XIV Online
WinRAR 5.71 (64-bit)
Intel(R) Management Engine Driver
AWS Command Line Interface v2
Canon TS6000 series MP Drivers
Intel(R) Management Engine Components
AMD Settings
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
AURA DRAM Component
Windows App Certification Kit Native Components
Universal CRT Tools x64
ViGEm Bus Driver
Intel(R) Rapid Storage Technology
Intel(R) PRO/Wireless Driver
Node.js
Kingston AURA DRAM Component
Microsoft Visual Studio Installer
ASUS AURA VGA Component
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Intel® Optane™ Pinning Explorer Extensions
Branding64
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Windows SDK DirectX x64 Remote
Python 2.7.17 (64-bit)
Intel® PROSet/Wireless WiFi Software
PHISON HAL
ASUS AURA Display Component
Application Verifier x64 External Package
ASUS AURA Odd Component
AMD User Experience Program Installer
ENE RGB HAL
ENE_DRAM_RGB_AURA42
AMD WVR64
ASUS MB Peripheral Products
iCloud Outlook
ASUS Aura SDK
Microsoft VC++ redistributables repacked.
ASUS AURA Motherboard HAL
AdoptOpenJDK JDK with Hotspot 11.0.6.10 (x64)
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2017 X64 Debug Runtime - 14.16.27033


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\AURA(GRAPHICS CARD)\ledcontrolservice.exe 00000F88
C:\Program Files (x86)\ASUS\AXSP\4.00.42\atkexComSvc.exe 00001478
C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 0000100C
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ShareFromArmouryIII\Mouse\ROG STRIX CARRY\P508PowerAgent.exe 00000EF0
C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgent.exe 00002D14
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroTray.exe 000022F4
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE 000014AC
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\aciseagent.exe 00001BA0
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\aciseposture.exe 00001D4C
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe 00000E9C
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe 00001440
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe 00001490
C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGMService.exe 00001500
C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe 000014DC
C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe 00000F64
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000037F4
C:\Program Files (x86)\LightingService\LightingService.exe 00001510
C:\Program Files (x86)\Microsoft GameInput\x64\gameinputsvc.exe 00001634
C:\Program Files (x86)\Steam\Steam.exe 00003D3C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002660
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00003238
C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe 00002F70
C:\Program Files\AMD\CNext\CNext\amdow.exe 000032D8
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeClickToRun.exe 00001508
C:\Program Files\Docker\Docker\com.docker.service 00001394
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe 00003BC4
C:\Program Files\Logitech\LogiCapture\bin\Service\LogiFacecamService.exe 00003B00
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\APSDaemon.exe 00002248
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\iCloudChrome.exe 00001818
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\secd.exe 00003438
C:\Program Files\WindowsApps\Microsoft.GamingServices_2.42.24002.0_x64__8wekyb3d8bbwe\GamingServices.exe 000019E0
C:\Program Files\WindowsApps\Microsoft.GamingServices_2.42.24002.0_x64__8wekyb3d8bbwe\GamingServicesNet.exe 00001384
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12006.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003A98
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20061.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000D4C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20032.16211.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003DC8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12827.20400.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00002F30
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12827.20400.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000778
C:\Users\EGancena\AppData\Local\1Password\app\7\1Password.exe 000034E0
C:\Users\EGancena\AppData\Local\Programs\Microsoft VS Code\Code.exe 00000D70
C:\Users\EGancena\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 000032B0
C:\Windows\Explorer.EXE 00001C74
C:\Windows\System32\CompPkgSrv.exe 0000372C
C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_eea3cf789013ad4f\RstMwService.exe 000014B4
C:\Windows\System32\DriverStore\FileRepository\piecomponent.inf_amd64_caabc087e4b97a65\Intel_PIE_Service.exe 00001264
C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\atieclxx.exe 00000AFC
C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\atiesrxx.exe 0000090C
C:\Windows\System32\RtkAudUService64.exe 0000149C
C:\Windows\System32\RuntimeBroker.exe 000006D4
C:\Windows\System32\WUDFHost.exe 000004F8
C:\Windows\System32\amdlogsr.exe 00000914
C:\Windows\System32\smartscreen.exe 00000FB8
C:\Windows\System32\spoolsv.exe 000011FC
C:\Windows\System32\svchost.exe 000039D8
C:\Windows\System32\vds.exe 000009B8
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000039D4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024A4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002044
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000362C
C:\Windows\system32\AUDIODG.EXE 00003C5C
C:\Windows\system32\ApplicationFrameHost.exe 00003AA4
C:\Windows\system32\DbxSvc.exe 00001448
C:\Windows\system32\DllHost.exe 00003114
C:\Windows\system32\NahimicService.exe 000014D4
C:\Windows\system32\SearchFilterHost.exe 00002B9C
C:\Windows\system32\SearchIndexer.exe 0000248C
C:\Windows\system32\SearchProtocolHost.exe 00003AB0
C:\Windows\system32\SettingSyncHost.exe 00002720
C:\Windows\system32\WLANExt.exe 00001180
C:\Windows\system32\cmd.exe 0000215C
C:\Windows\system32\conhost.exe 0000318C
C:\Windows\system32\ctfmon.exe 000010D8
C:\Windows\system32\dashost.exe 00000AA0
C:\Windows\system32\dwm.exe 00002A90
C:\Windows\system32\fontdrvhost.exe 000004F0
C:\Windows\system32\lsass.exe 00000360
C:\Windows\system32\sihost.exe 00000DBC
C:\Windows\system32\svchost.exe 00003BDC
C:\Windows\system32\taskhostw.exe 00000F10
C:\Windows\system32\vmcompute.exe 00001F24
C:\Windows\system32\vmms.exe 000017C8
C:\Windows\system32\wbem\unsecapp.exe 00001A88
C:\Windows\system32\wbem\wmiprvse.exe 00003374
C:\Windows\system32\winlogon.exe 00000444
G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002934
G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000013D8

[Dynratygus]

Thank you for the reply.

Could you create your own thread and post the system report?

Thank you for visiting the Final Fantasy XIV Technical Support Forums