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  1. #1
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    Jan 2020
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    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  2. #2
    Player
    TempestDragon01's Avatar
    Join Date
    May 2020
    Posts
    6
    Character
    Raclaw Nintasch
    World
    Lich
    Main Class
    Warrior Lv 58
    Quote Originally Posted by Rhaervis View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Hello, sorry for the late reply. the game does crash both when i have no other programs running in background and when i have other programs (like Discord), the game crashes both inside and outside a city (like Limsa)
    Here is the System Information


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Antonio\Documents
    FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64 bit (6.2, build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 7 1700X Eight-Core Processor (16 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1.90
    SYSTEM_LANGUAGE italiano (Impostazioni internazionali: italiano)
    SYSTEM_MEMORY 16336.066MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18768.066MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.746GB SYSTEM_FREEDISC_SPACE 62.635GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 191.825GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1570.041GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8168.033 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4614
    SYSTEM_GRAPHICS_DRIVER_DATE 5/15/2020 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglese
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Altoparlanti (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {062217AA-2E11-4954-9E29-56985528C216}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8279
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
    SYSTEM_SOUND_DRIVER_DATE 10/24/2017 00:00:00
    SYSTEM_SOUND ASUS MG28U (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {86ECAAAF-1A40-4BA9-8B5F-FD69D75B590B}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
    SYSTEM_SOUND_DRIVER_LANGUAGE Inglese
    SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tastiera
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E24490-E75B-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E2B9C0-E75B-11E7-8006444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E2B9C0-E75B-11E7-8007444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E2E0D0-E75B-11E7-8008444553540000}
    SYSTEM_INPUT_NAME Razer DeathStalker Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E24490-E75B-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Razer Lancehead
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E26BA0-E75B-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Razer Lancehead
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E292B0-E75B-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Razer Lancehead
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03E292B0-E75B-11E7-8005444553540000}
    SYSTEM_INPUT_NAME Razer Lancehead
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    An unexpected error has occurred. Exiting FINAL FANTASY XIV. - Google Chrome
    Microsoft Text Input Application
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Adobe Flash Player 28 NPAPI
    MSI Afterburner 4.5.0
    Alien: Isolation
    Battle.net
    DOOM
    DreamWorks Dragons Dawn of New Riders
    Final Fantasy XV
    Fallout Mod Manager 0.13.21
    Google Chrome
    ImgBurn
    Smart Switch
    League Displays
    Notepad++ (32-bit x86)
    OpenAL
    Origin
    Overwatch
    Prey
    qBittorrent 4.1.5
    Razer Chroma SDK Core Components
    Resident Evil HD Remaster
    Rockstar Games Launcher
    Rockstar Games Social Club
    RivaTuner Statistics Server 7.1.0
    Skype versione 8.58
    Steam
    Trust Tablet Driver
    TeamViewer
    The Elder Scrolls Online
    The Elder Scrolls V Skyrim - Special Edition
    The Elder Scrolls V Skyrim Special Edition
    The Long Dark Wintermute Episode 3
    The Outer Worlds
    Uplay
    Vampyr
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Razer Synapse
    Adobe AIR
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    SuperBeam version 1.2.0
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
    Java 8 Update 201
    Samsung Magician
    Aliens vs. Predator
    FINAL FANTASY XIV ONLINE
    Java SE Development Kit 8 Update 201
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
    Hi-Rez Studios Authenticate and Update Service
    Java Auto Updater
    UE4 Prerequisites (x64)
    TP-Link TL-WN881ND Driver
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
    Google Update Helper
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
    Microsoft Games for Windows Marketplace
    SWF File Player
    Peggle
    Microsoft Visual C++ 2005 Redistributable
    Smart Switch
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Yooka-Laylee
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Turmoil
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Apple Software Update
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Epic Games Launcher
    Supporto applicazioni Apple (32 bit)
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Apex Legends
    Twitch
    dr.fone (Version 9.9.10)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Vortex
    Cisco Packet Tracer 7.2.2 64Bit
    DAEMON Tools Lite
    Guild Wars 2
    Mozilla Firefox 77.0.1 (x64 it)
    Mozilla Maintenance Service
    GlassFish Server Open Source Edition 4.1
    Microsoft Office 365 ProPlus - it-it
    Riot Vanguard
    Digimon Story Cyber Sleuth Complete Edition
    Speccy
    Terraria
    Day of Dragons
    Dead Space
    XCOM: Enemy Unknown
    Starbound
    Fallout 3
    Warframe
    Outlast
    Dying Light
    Divinity: Dragon Commander
    Cities: Skylines
    The Talos Principle
    Blood of the Werewolf
    Evolve Stage 2
    No Man's Sky
    A Story About My Uncle
    The Witcher 3: Wild Hunt
    ARK: Survival Evolved
    Dragon's Dogma: Dark Arisen
    Dead by Daylight
    BioShock Remastered
    Stardew Valley
    RESIDENT EVIL 7 biohazard / BIOHAZARD 7 resident evil
    Divinity: Original Sin 2
    Paladins
    Borderlands 2
    Angels with Scaly Wings
    Super Lucky's Tale
    Spyro™ Reignited Trilogy
    VLC media player
    WinRAR 5.50 (64-bit)
    XAMPP
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
    Java(TM) SE Development Kit 11.0.2 (64-bit)
    Core Temp 1.11
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 201 (64-bit)
    Malwarebytes versione 3.6.1.2711
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Apple Mobile Device Support
    Oracle VM VirtualBox 5.2.18
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Paradox Launcher v2
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Driver grafico 446.14
    NVIDIA GeForce Experience 3.20.3.63
    NVIDIA PhysX System Software 9.19.0218
    Aggiornamenti NVIDIA 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA Driver audio HD 1.3.38.26
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.3.63
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Supporto applicazioni Apple (64 bit)
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    ASUS DisplayWidget
    Samsung USB Driver for Mobile Phones
    iTunes
    UE4 Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000CA4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002820
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000352C
    C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe 00003C9C
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000033CC
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000022A4
    C:\Program Files\Portrait Displays\ASUS DisplayWidget\DisplayWidget.exe 00002640
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000371C
    C:\Program Files\Riot Vanguard\vgtray.exe 000035F0
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000C80
    C:\Users\Antonio\AppData\Local\Discord\app-0.0.306\Discord.exe 000016F0
    C:\WINDOWS\Explorer.EXE 00001208
    C:\WINDOWS\System32\rundll32.exe 00001440
    C:\WINDOWS\System32\svchost.exe 00003204
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002F64
    C:\WINDOWS\system32\DllHost.exe 00003710
    C:\WINDOWS\system32\SettingSyncHost.exe 00002DF0
    C:\WINDOWS\system32\conhost.exe 00002994
    C:\WINDOWS\system32\rundll32.exe 00003380
    C:\WINDOWS\system32\sihost.exe 00000BE4
    C:\WINDOWS\system32\svchost.exe 00001594
    C:\WINDOWS\system32\taskhostw.exe 00000E08
    C:\Windows\System32\CompPkgSrv.exe 00002E00
    C:\Windows\System32\RuntimeBroker.exe 00001134
    C:\Windows\System32\SecurityHealthSystray.exe 0000375C
    C:\Windows\System32\SystemSettingsBroker.exe 00003F9C
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002C6C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002790
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020E8
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D3C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000E28
    D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000159C
    D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000590
    D:\LeagueDisplays\assistant\LeagueDisplaysAssistant.exe 000024B4
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