Game often stops responding

[Angelhearth]

The game and PC often (once or twice a day) stops responding to certain actions. I normally notice it by my music player (Groove Music) stops playing. I can't open menus or make any actions except moving in-game, and I can't open Task Manager or restart/shut down the PC. I never noticed this before I started playing FFXIV. Is this a known problem? My only way to resolve it is to push the restart button.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this issue? Additionally could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'



Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Angelhearth]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this issue? Additionally could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'



Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I don't remember exactly how long, but almost as long as FFXIV has been installed (ie a couple of months).



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1502
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 48998.578MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 56166.578MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.524GB SYSTEM_FREEDISC_SPACE 119.772GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 325.127GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.129GB SYSTEM_FREEDISC_SPACE 446.999GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 111.410GB
SYSTEM_STORAGE R:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.020GB SYSTEM_FREEDISC_SPACE 3083.558GB
SYSTEM_STORAGE S:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.020GB SYSTEM_FREEDISC_SPACE 3807.524GB
SYSTEM_STORAGE T:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.020GB SYSTEM_FREEDISC_SPACE 3641.272GB
SYSTEM_STORAGE U:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 232.284GB SYSTEM_FREEDISC_SPACE 41.171GB
SYSTEM_STORAGE V:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2645.727GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.984GB SYSTEM_FREEDISC_SPACE 771.722GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 24499.289 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7c93b484223f9dc7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7c93b484223f9dc7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7c93b484223f9dc7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7c93b484223f9dc7\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.8141
SYSTEM_GRAPHICS_DRIVER_DATE 4/11/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 24499.289 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4614
SYSTEM_GRAPHICS_DRIVER_DATE 5/15/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY5
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 24499.289 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4614
SYSTEM_GRAPHICS_DRIVER_DATE 5/15/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {84F1F18C-4FFF-415F-AC2C-00F4F2249E06}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FD1A5470-AA2A-4282-A492-6D3C9F733329}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3AEF71B0-BEF0-11E9-8001444553540000}
SYSTEM_INPUT_NAME Offline UPS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3AEFBFD0-BEF0-11E9-8002444553540000}
SYSTEM_INPUT_NAME VISION System Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B03BD00-BEF0-11E9-8004444553540000}
SYSTEM_INPUT_NAME aquaero Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B043230-BEF0-11E9-8006444553540000}
SYSTEM_INPUT_NAME VISION System Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B091430-BEF0-11E9-8008444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B093B40-BEF0-11E9-8009444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B040B20-BEF0-11E9-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B093B40-BEF0-11E9-800A444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B093B40-BEF0-11E9-800B444553540000}
SYSTEM_INPUT_NAME aquaero System Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B043230-BEF0-11E9-8007444553540000}
SYSTEM_INPUT_NAME MPS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B0E6B60-BEF0-11E9-800D444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B0E9270-BEF0-11E9-800E444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B0E9270-BEF0-11E9-800F444553540000}
SYSTEM_INPUT_NAME aquaero System Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B093B40-BEF0-11E9-800C444553540000}
SYSTEM_INPUT_NAME MPS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B18CBA0-BEF0-11E9-8011444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B18CBA0-BEF0-11E9-8012444553540000}
SYSTEM_INPUT_NAME Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F999C50-C29A-11E9-8001444553540000}
SYSTEM_INPUT_NAME MPS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B15DC70-C1EB-11E9-8001444553540000}
SYSTEM_INPUT_NAME Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6EDD8FB0-BF00-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B18F2B0-BEF0-11E9-8013444553540000}
SYSTEM_INPUT_NAME VISION Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B18F2B0-BEF0-11E9-8014444553540000}
SYSTEM_INPUT_NAME ROG AURA MOTHERBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
D:\Desktop\Final Fantasy
View Profile: Angelhearth - FINAL FANTASY XIV Forum
Groove Music
Microsoft Text Input Application
NVIDIA GeForce Overlay
aquasuite-X.13 Desktop


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AIDA64 Extreme v6.25
aquasuite
Battle.net
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Duplicate Cleaner Pro 4.1.3
MyHeritage Family Tree Builder
FastStone Image Viewer 5.5
FreeFileSync 10.15
Google Chrome
Hard Disk Low Level Format Tool 4.40
IDrive version 6.7.3.18
ASUS GPU TweakII
Kaspersky Secure Connection
Kaspersky Anti-Virus
Kaspersky Password Manager
MKVToolNix 41.0.0 (64-bit)
Canon MP Navigator EX 5.0
Mp3tag v2.99a
MusicBrainz Picard
Notepad++ (32-bit x86)
Steam
VLC media player
Winpower
World of Warcraft
World of Warcraft Classic
World of Warcraft Classic PTR
World of Warcraft Public Test
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
Plex Media Server
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Kaspersky Secure Connection
Microsoft VC++ redistributables repacked.
CORSAIR iCUE Software
ASUS AURA Odd Component
Stopping Plex
ASUS GPU TweakII
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
ROG Live Service
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Plex Media Server
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
ASUS AURA Motherboard HAL
ASUS AIOFan HAL
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS MousePad HAL
ASUS MB Peripheral Products
Intel(R) Chipset Device Software
AURA
ASUS GLCKIO2 Driver
Google Update Helper
Futuremark SystemInfo
AURA Service
Kaspersky Anti-Virus
Patriot Viper RGB
ASUS AURA Headset Component
Corsair AURA DRAM Component
ASUS Ai Charger
ASUS Framework Service
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
ASUS Keyboard HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Kaspersky Password Manager
ASUS AURA Display Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
ASUS(R) Intel(R) Extreme Tuning Utility
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Framework Service
AI Suite 3
Kingston AURA DRAM Component
ENE IO Driver
ASUS Mouse HAL
Windows 10 Update Assistant
Epic Games Launcher
ENE RGB HAL
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
ASUS AURA Extension Card HAL
MemTweakIt
AURA DRAM Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
ASUS(R) Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) Trusted Connect Services Client
ENE_EHD_M2_HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
CCleaner
CPUID HWMonitor Pro 1.39
CPUID HWMonitor 1.41
CPUID ROG CPU-Z 1.86
HWiNFO64 Version 6.14
Logitech Gaming Software 8.82
Microsoft Office 365 - en-us
RuneScape Launcher 2.2.6
3DMark
No Man's Sky
Sid Meier's Civilization VI
EVE Online
Unigine Superposition Benchmark 1.1
WinRAR 5.71 (64-bit)
ASUS Aac_NBDT HAL
GALAX GAMER RGB
ASUS Keyboard HAL
Canon MG8200 series MP Drivers
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
Update for Windows 10 for x64-based Systems (KB4023057)
ASUS Mouse HAL
ENE_EHD_M2_HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Intel(R) Management Engine Driver
Intel(R) Chipset Device Software
VNC Server 6.6.0
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Update for Windows 10 for x64-based Systems (KB4480730)
VNC Viewer 6.19.1115
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Logitech Gaming Software
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft VC++ redistributables repacked.
Intel® Optane™ Pinning Explorer Extensions
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Aquantia(R) AQtion Network Adapter Drivers (64 bit)
ENE RGB HAL
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Paradox Launcher v2
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ASUS AURA Display Component
Intel(R) Management Engine Components
NVIDIA Graphics Driver 446.14
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE_EHD_ASM_HAL
ASUS MB Peripheral Products
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) Management Engine Components
ASUS AURA Motherboard HAL
Patriot Viper RGB
ASUS AIOFan HAL
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702
Backup and Sync from Google


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Battle.net\Battle.net.exe 000043B0
C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 000004C8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00005700
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 19.0.0\avpui.exe 0000308C
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm_isolation.exe 00004C4C
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\plugin-nm-server-v2.exe 000037DC
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\transport_proxy.exe 00005818
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 4.0\ksdeui.exe 00001420
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001234
C:\Program Files\Google\Drive\googledrivesync.exe 00004218
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00005704
C:\Program Files\Logitech Gaming Software\LCore.exe 00003B44
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000039CC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001F9C
C:\Program Files\WindowsApps\61545TimGrabinat.wAPPerforGmail_3.0.34.0_x64__rcb0qdgx4z9ca\EasyMail.UwpApp.exe 0000490C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20052.148.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003138
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20032.12611.0_x64__8wekyb3d8bbwe\Music.UI.exe 0000142C
C:\ProgramData\Battle.net\Agent\Agent.7093\Agent.exe 00003E7C
C:\Users\Sverre\AppData\Local\Discord\app-0.0.306\Discord.exe 0000441C
C:\Users\Sverre\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000E70
C:\Users\Sverre\AppData\Local\Temp\Twitch\Twitch.exe 00004968
C:\Users\Sverre\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000051BC
C:\Users\Sverre\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00005004
C:\WINDOWS\Explorer.EXE 00002AE8
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_cb5b3ac4d6a4f65a\igfxEM.exe 00002984
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003C04
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002EC4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001038
C:\WINDOWS\system32\DllHost.exe 000043E8
C:\WINDOWS\system32\SettingSyncHost.exe 00002B24
C:\WINDOWS\system32\backgroundTaskHost.exe 00003054
C:\WINDOWS\system32\cmd.exe 00002250
C:\WINDOWS\system32\conhost.exe 000043A0
C:\WINDOWS\system32\rundll32.exe 00004AF4
C:\WINDOWS\system32\sihost.exe 00001F08
C:\WINDOWS\system32\svchost.exe 00001DAC
C:\WINDOWS\system32\taskhostw.exe 00001D24
C:\Windows\System32\RuntimeBroker.exe 000008B4
C:\Windows\System32\SecurityHealthSystray.exe 0000387C
C:\Windows\System32\smartscreen.exe 00001E94
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002D08
D:\Apps\Aquasuite\AquaComputerServiceHelper.exe 0000336C
D:\Apps\Corsair\CORSAIR iCUE Software\iCUE.exe 00004E34
D:\Apps\IDriveWindows\IDriveWindows\id_bglaunch.exe 00004C48
D:\Apps\IDriveWindows\IDriveWindows\id_tray.exe 000052A4
D:\Apps\MyHeritage\Bin\FTBCheckUpdates.exe 00004AC8
D:\Apps\Plex\Plex Media Server\Plex Media Server.exe 000046A4
D:\Apps\Plex\Plex Media Server\Plex Tuner Service.exe 0000469C
D:\Apps\Plex\Plex Media Server\PlexScriptHost.exe 00004EE0
D:\Apps\Powerwalker\UPSMS.exe 000048BC
D:\Apps\Powerwalker\jre\bin\javaw.exe 00004970
D:\Apps\RealVNC\VNC Server\vncserverui.exe 00002578
D:\Apps\aquasuite\aquasuite.exe 00003BC8
D:\Saved Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00005584
D:\Saved Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000044D0
D:\Saved Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004950
D:\Saved Games\Steam\steam.exe 00003C2C

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
7) Install FINAL FANTASY XIV, Windows and Steam onto the same drive (the C:/ drive is preferred)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Angelhearth]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
7) Install FINAL FANTASY XIV, Windows and Steam onto the same drive (the C:/ drive is preferred)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

The thing with those suggestions is that, considering this happens once or twice a day, the "solution" takes far, far longer than to just restart the PC whenever it happens. I was just hoping this was a known problem, with a known solution.

[Einmimiria]

Thank you for the reply Angelhearth.

Unfortunately, we don't have much information to go on with this error. This makes it difficult to diagnose. We recommend trying some of the above troubleshooting to see if that is what is affecting your game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Angelhearth]

Thank you for the reply Angelhearth.

Unfortunately, we don't have much information to go on with this error. This makes it difficult to diagnose. We recommend trying some of the above troubleshooting to see if that is what is affecting your game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I'm about to rebuild my PC into a new cabinet anyway, so a few of the suggestions will automatically be taken anyway.

Thanks for your help.