Results 1 to 4 of 4
  1. #1
    Player
    NolChannel's Avatar
    Join Date
    Jun 2020
    Posts
    27
    Character
    Tura Uralaq
    World
    Adamantoise
    Main Class
    Dragoon Lv 80

    Frequent Crashes to Desktop, No Error Message

    Starting today. Don't know cause, was running fine until now.

    Detail below.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\satro\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1.3.7
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16277.086MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19861.086MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.706GB SYSTEM_FREEDISC_SPACE 288.900GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS AMD Radeon (TM) RX 580
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8172.027 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8138.543 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15019.19000
    SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2020 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS AMD Radeon (TM) RX 580
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8172.027 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8138.543 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352369.inf_amd64_275818c45a90b362\B352355\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15019.19000
    SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2020 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headset Earphone (Corsair VOID Wireless Gaming Dongle)
    SYSTEM_SOUND_DEVICE_ID {F8822B71-5592-4219-BE59-1F6F7D46534F}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND 3 - VG240Y P (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {F9253024-0FCF-4C16-A3D8-840FF78C1414}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0012
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/10/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84A6DAA0-C8B6-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Logitech G710 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7EDEACC0-693F-11EA-8001444553540000}
    SYSTEM_INPUT_NAME Footcontrol USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84A6DAA0-C8B6-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Logitech G710 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84A6DAA0-C8B6-11E7-8003444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8121EA40-5222-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {1AD2D890-015E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84A6DAA0-C8B6-11E7-8004444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84A6DAA0-C8B6-11E7-8005444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {84A6DAA0-C8B6-11E7-8006444553540000}
    SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    My game keeps Crashing - Mozilla Firefox
    Radeon Software
    @Herald - Discord
    Steam
    Calculator
    Calculator


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 28 NPAPI
    Battle.net
    Epson Scan 2
    Google Chrome
    Hearthstone
    Heroes of the Storm
    Dell Help & Support
    League of Legends
    Dell Light Bar Controller
    Logitech Camera Settings
    Microsoft Edge
    Microsoft Edge Update
    MTG Arena
    OBS Studio
    Origin
    Overwatch
    RPG MAKER VX Ace RTP
    StarCraft II
    Steam
    Epson XP-440_XP-446 User's Guide
    WinRAR 5.50 (32-bit)
    Webroot SecureAnywhere
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    AMD Settings
    Yu-Gi-Oh! The Dawn of a New Era version 5.9.1.4483
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    FINAL FANTASY XIV ONLINE
    Microsoft XNA Framework Redistributable 4.0
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Skype™ 7.40
    Java Auto Updater
    Dell Digital Delivery
    EPSON Scan OCR Component
    Realtek Card Reader
    Dell Update
    Epson Software Updater
    Google Update Helper
    Epson Event Manager
    Hextech Repair Tool
    Dell SupportAssist Remediation
    MTG Arena
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Easy Photo Scan
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    NVIDIA PhysX
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Dell Update - SupportAssist Update Plugin
    Apex Legends
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Qualcomm 11ac Wireless LAN&Bluetooth Installer
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    OldSchool RuneScape Launcher 1.2.7
    Windows Driver Package - Cypress Semiconductor Corporation (CyUcmClient_Device) UCMCLIENT (06/12/2017 1.1.0.35)
    AMD Software
    EPSON XP-440 Series Printer Uninstall
    Mozilla Firefox 77.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft 365 - en-us
    RuneScape Launcher 2.2.4
    Terraria
    Ori and the Will of the Wisps
    Soviet Jump Game
    Hades
    Yu-Gi-Oh! Legacy of the Duelist : Link Evolution
    Sonic Adventure™ 2
    Super House of Dead Ninjas
    Freedom Planet
    Shovel Knight: Treasure Trove
    The Binding of Isaac: Rebirth
    Rocket League
    Ori and the Blind Forest
    Tabletop Simulator
    Enter the Gungeon
    Middle-earth™: Shadow of War™
    FINAL FANTASY XIV Online
    Faeria
    Furi
    Reigns
    NieR:Automata™
    Puyo Puyo™Tetris®
    Left 4 Dead 2
    Dead Cells
    Yu-Gi-Oh! Duel Links
    Quantum League
    DRAGON BALL FighterZ
    Temtem
    DOOM Eternal
    KurtzPel
    DRAGON BALL Z: KAKAROT
    Vulkan Run Time Libraries 1.0.26.0
    Vulkan Run Time Libraries 1.1.70.0
    Catalyst Control Center Next Localization PL
    Catalyst Control Center Next Localization CHS
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Java 8 Update 181 (64-bit)
    Dell SupportAssist Remediation
    Catalyst Control Center Next Localization SV
    Maxx Audio Installer (x64)
    Catalyst Control Center Next Localization KO
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Catalyst Control Center Next Localization HU
    Dell Help & Support
    Catalyst Control Center Next Localization TR
    Catalyst Control Center Next Localization BR
    Core
    Catalyst Control Center Next Localization IT
    AMD Settings
    Dell Update - SupportAssist Update Plugin
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    AMD User Experience Program Installer
    Branding64
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Catalyst Control Center Next Localization NL
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    EpsonNet Print
    Catalyst Control Center Next Localization EL
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Epson Customer Research Participation
    Catalyst Control Center Next Localization JA
    Catalyst Control Center Next Localization NO
    SmartByte Drivers and Services
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    AMD WVR64
    Catalyst Control Center Next Localization CHT
    Catalyst Control Center Next Localization DE
    Catalyst Control Center Next Localization TH
    Catalyst Control Center Next Localization RU
    Catalyst Control Center Next Localization FR


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00000C30
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000054C8
    C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe 00004308
    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003D3C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000038D8
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000A04
    C:\Program Files (x86)\Steam\steam.exe 00001EE0
    C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe 00003B24
    C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002894
    C:\Program Files\Mozilla Firefox\firefox.exe 00003120
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002FF0
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00004A8C
    C:\Program Files\Rivet Networks\SmartByte\SmartByteTelemetry.exe 00003FA0
    C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 00003448
    C:\Program Files\Webroot\WRSA.exe 000012C8
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00003E90
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002DD0
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001604
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00003DB0
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20051.93.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003348
    C:\Users\satro\AppData\Local\Discord\app-0.0.306\Discord.exe 000007C8
    C:\Users\satro\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001810
    C:\WINDOWS\Explorer.EXE 00002B4C
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00004170
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000022F8
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000041B4
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000341C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00004814
    C:\WINDOWS\system32\DllHost.exe 00000738
    C:\WINDOWS\system32\MusNotifyIcon.exe 00001880
    C:\WINDOWS\system32\SettingSyncHost.exe 000021B8
    C:\WINDOWS\system32\backgroundTaskHost.exe 00004A7C
    C:\WINDOWS\system32\sihost.exe 00003178
    C:\WINDOWS\system32\svchost.exe 00003F38
    C:\WINDOWS\system32\taskhostw.exe 0000383C
    C:\Windows\System32\CompPkgSrv.exe 00001D24
    C:\Windows\System32\RuntimeBroker.exe 00001778
    C:\Windows\System32\SecurityHealthSystray.exe 00002C88
    C:\Windows\System32\SystemSettingsBroker.exe 00001C60
    C:\Windows\System32\smartscreen.exe 0000031C
    C:\Windows\System32\spool\drivers\x64\3\E_YATIRAE.EXE 00003E80
    (0)

  2. #2
    Player
    KaninUlam's Avatar
    Join Date
    Jan 2015
    Posts
    51
    Character
    Jinx Arthron
    World
    Lamia
    Main Class
    Pugilist Lv 75
    Welcome to the club!

    Noone can help you here. It's an SE problem and they haven't figured out what's wrong with their game.
    (0)
    Never let a bad PUG get you down

  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    5) Update and reinstall the drivers for your graphics card
    6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  4. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)