An unexpected error has occurred. Exiting FINAL FANTASY XIV

[Paul_Bunion]

Repeated crashes to desktop. This time I finally got an error code.

Recently reinstalled windows 10 to attempt to fix and stability improved, only to begin repeatedly crashing again a week later. DX9 settings "work" but have significant response delay on inputs.

An unexpected error has occurred. Exiting FINAL FANTASY XIV
ffxiv_dx11.exe+318245
ffxiv_dx11.exe+31818B

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\paulb\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 7 1700X Eight-Core Processor          (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS	3008
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16312.504MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	18744.504MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 464.705GB    SYSTEM_FREEDISC_SPACE 183.874GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.098GB    SYSTEM_FREEDISC_SPACE 0.064GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1863.015GB    SYSTEM_FREEDISC_SPACE 1689.960GB
SYSTEM_STORAGE	G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.478GB    SYSTEM_FREEDISC_SPACE 1203.969GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	8151.273 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8156.252 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE	5/14/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	8151.273 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8156.252 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (23Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.20.15029.27017
SYSTEM_GRAPHICS_DRIVER_DATE	5/14/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	1 - D24hn-E1 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{5D9E7F5D-DC45-49FB-8299-14F38DA3A9FE}
SYSTEM_SOUND_DEVICE_NAME	AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.1.12
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/9/2019 20:00:00
SYSTEM_SOUND	5 - MX279 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{A1F2D7A6-B3A1-4A5C-B703-474ED4E66FB3}
SYSTEM_SOUND_DEVICE_NAME	AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.1.12
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/9/2019 20:00:00
SYSTEM_SOUND	Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{8F2EB9C1-9B48-4A0C-AAE3-63773B8B0476}
SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	5/8/2020 20:00:00
SYSTEM_SOUND	Headset Earphone (Corsair VOID Surround USB Sound Adaptor)
SYSTEM_SOUND_DEVICE_ID	{FDDE7603-393B-4150-8F4E-CD94CBB9B73D}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	12/5/2019 20:00:00
SYSTEM_SOUND	Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{2924E66B-8B22-4DAA-A484-2A9066EE53F0}
SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	5/8/2020 20:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6BC2EC10-A809-11EA-8001444553540000}
SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT	{6BC55D10-A809-11EA-8003444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6BC55D10-A809-11EA-8004444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 24  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6BC55D10-A809-11EA-8002444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse G600
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6BC55D10-A809-11EA-8005444553540000}
SYSTEM_INPUT_NAME	Corsair VOID Surround USB Sound Adaptor
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

If You're Having DirectX 11 Crash Issues, REPLY TO THIS! - Google Chrome
Settings
Photos
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Twitch
Spotify Premium
Microsoft Store
Microsoft Store
2020-06-13.png ‎- Photos
Settings
DirectX Diagnostic Tool
Radeon Software
#cul_foods - Discord
Screenshots


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Java Auto Updater
AMD Settings
Google Update Helper
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
OpenOffice 4.1.7
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
AMD Software
MONSTER HUNTER: WORLD
Subnautica: Below Zero
AMD WVR64
AMD User Experience Program Installer
Java 8 Update 251 (64-bit)
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Branding64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
AMD Settings


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002B3C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00003BA0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00000A54
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe	000032C4
C:\Program Files (x86)\Steam\steam.exe	00001C48
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe	00002950
C:\Program Files\LGHUB\lghub.exe	00002D28
C:\Program Files\LGHUB\lghub_agent.exe	00002944
C:\Program Files\LGHUB\logi_crashpad_handler.exe	00002F40
C:\Program Files\WindowsApps\AppleInc.iTunes_12107.3.48019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe	0000289C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe	00001B14
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	00001B24
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe	000020FC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00001D6C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12006.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00001074
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBar.exe	00003624
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBarFT.exe	00000748
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe	000019E4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20051.93.0_x64__8wekyb3d8bbwe\YourPhone.exe	00001C0C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.134.694.0_x86__zpdnekdrzrea0\Spotify.exe	0000293C
C:\Users\paulb\AppData\Local\Discord\app-0.0.306\Discord.exe	00003098
C:\Users\paulb\AppData\Local\Microsoft\OneDrive\20.064.0329.0008\FileCoAuth.exe	00001EB8
C:\Users\paulb\AppData\Local\Microsoft\OneDrive\OneDrive.exe	0000149C
C:\Users\paulb\AppData\Local\Temp\Twitch\Twitch.exe	00002B64
C:\Users\paulb\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe	00003784
C:\Users\paulb\AppData\Roaming\Twitch\Bin\TwitchAgent.exe	0000318C
C:\Windows\Explorer.EXE	00000EA4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00003918
C:\Windows\System32\MicrosoftEdgeCP.exe	00001888
C:\Windows\System32\RuntimeBroker.exe	000024D0
C:\Windows\System32\SecurityHealthSystray.exe	00001E8C
C:\Windows\System32\SystemSettingsBroker.exe	000027D4
C:\Windows\System32\dxdiag.exe	00001278
C:\Windows\System32\smartscreen.exe	000031B4
C:\Windows\System32\svchost.exe	000013F0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00001C78
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	000031AC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	000018F0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000017D0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	000039D8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00003468
C:\Windows\system32\ApplicationFrameHost.exe	00001E9C
C:\Windows\system32\DllHost.exe	000039E4
C:\Windows\system32\MicrosoftEdgeSH.exe	00001818
C:\Windows\system32\SearchProtocolHost.exe	00001B5C
C:\Windows\system32\SettingSyncHost.exe	00001870
C:\Windows\system32\browser_broker.exe	00002064
C:\Windows\system32\sihost.exe	00000B0C
C:\Windows\system32\svchost.exe	00000DEC
C:\Windows\system32\taskhostw.exe	00000D38
C:\Windows\system32\wbem\unsecapp.exe	00002E70

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.