I'm having DirectX errors too...

[aiko3]

Hi! As long as SE asked to make a thread for each user with system issues, I'm here doing mine.
First of all, I'm sorry if my english is not the best, but is not my main language.

Here I go:
I'm having 3 issues related with DirectX:

1) Game crashes with message window "A fatal DirectX error has occurred (11000002)"

2) An unexpected error has occurred. Exiting FINAL FANTASY XIV.
ffxiv_dx11.exe+2FC6DA
ffxiv_dx11.exe+2FE98D
ffxiv_dx11.exe+18D1C2
KERNELL32.DLL+16FD4
ntdll.dll+4CEC1

3) Unexpectedly I have issues on textures, like all this: https://imgur.com/a/ufHZ0Z3

I'm not using overlays, I tried reinstalling windows and even FFXIV but the issues continue.
My pc has windows 10 pro, mother MSI x370 gaming pro carbon, Graphic Card AMD Radeon RX 580 8GB, Proccessor AMD Ryzen 5 3600x 3.80 GHz and 16 GB Ram.
System requirement is even better than recommended to play, but I have this 3 errors suddenly and randomly when playing.

[aiko3]

Updating...
I tried also to play with DirectX 9, and games crashes with the following information:
"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
d3d9.dll+5E292
d3d9.dll+134F82
ffxiv.exe+289F52
ffxiv.exe+28C8D7
ffxiv.exe+28B206
ffxiv.exe+28C60F
ffxiv.exe+28DB5B
ffxiv.exe+F891C5"

I also tried:
- Disabling 2 cores of my proccessor.
- Putting the launcher on Windows 8 compatibility.

Nothing of that works.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy Technical Support Forums

Are you able to provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[aiko3]

Hi! Here it is...

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Mis Documentos
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, compilación 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600X 6-Core Processor (12 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.NP
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 16329.629MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19273.629MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.174GB SYSTEM_FREEDISC_SPACE 65.980GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 365.663GB SYSTEM_FREEDISC_SPACE 176.487GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 180.138GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.097GB SYSTEM_FREEDISC_SPACE 100.002GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY19
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.814 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.1017.1011
SYSTEM_GRAPHICS_DRIVER_DATE 5/25/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 3 - SAMSUNG (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C095B46E-F21E-482A-9CDB-3C63105942F0}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.12
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 02:00:00
SYSTEM_SOUND 4 - SAMSUNG (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AD69B3FD-55EE-48D7-9958-CC7533D982D4}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.12
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 7/10/2019 02:00:00
SYSTEM_SOUND Altavoces (Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {D4963013-F59D-4E53-BD37-1DE9CB6D8365}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 02:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {42D0A57A-693B-439C-BC46-E22237F88D73}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF78B60-ACD9-11EA-8008444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF2D070-ACD9-11EA-8001444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF51A60-ACD9-11EA-8002444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF78B60-ACD9-11EA-8003444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF78B60-ACD9-11EA-8009444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF78B60-ACD9-11EA-8004444553540000}
SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF9FC60-ACD9-11EA-800A444553540000}
SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF78B60-ACD9-11EA-8005444553540000}
SYSTEM_INPUT_NAME NST
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF78B60-ACD9-11EA-8006444553540000}
SYSTEM_INPUT_NAME NST
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CF78B60-ACD9-11EA-8007444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
I'm having DirectX errors too... and 1 more page - Personal - Microsoft​ Edge
@dunklewelle - Discord
Microsoft Text Input Application
Host de experiencia del shell de Windows
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
AMD Settings
ExitLag version 3
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
AMD Software
FINAL FANTASY XIV Online
AMD Settings
Logitech G HUB
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Branding64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
AMD WVR64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002530
C:\Program Files (x86)\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001124
C:\Program Files (x86)\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002BDC
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001D34
C:\Program Files\LGHUB\lghub.exe 00002200
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001754
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1002.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001CD8
C:\Users\maii\AppData\Local\Discord\app-0.0.306\Discord.exe 00002734
C:\Users\maii\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001984
C:\Windows\System32\RuntimeBroker.exe 00000630
C:\Windows\System32\SecurityHealthSystray.exe 00000614
C:\Windows\System32\smartscreen.exe 000020D0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000026E4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000158C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000011F8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000008FC
C:\Windows\explorer.exe 000026CC
C:\Windows\system32\ApplicationFrameHost.exe 00001698
C:\Windows\system32\DllHost.exe 00000A34
C:\Windows\system32\SettingSyncHost.exe 0000178C
C:\Windows\system32\sihost.exe 0000138C
C:\Windows\system32\svchost.exe 000018B8
C:\Windows\system32\taskhostw.exe 00000338
E:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001678
E:\Steam\steam.exe 00001510

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

If you have not done so already, could you try doing a cleanboot? Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[aiko3]

I tried it before and it didn't change anything.
Also, the programs that usually start with start up are LGHUB and Windows Defender.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Install Steam, Windows and FINAL FANTASY XIV onto the same drive (Preferably the C:/ if possible).

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.