[Crash] A fatal DirectX error has occurred.(11000002)

[Klaleara]

A couple times a day I get this DirectX crash. My screen turns to a solid color, usually beige or black, have seen others though.

I make sure that my GPU isn't overheating or anything during that time. I have upgraded my drivers since this has started, and there was no difference.

I can be walking around in the open world, dungeon, or raid. Doesn't seem to matter what I'm doing.

I've purposely closed all background applications, and it will still happen.

=================================



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Computer\Documents
FINAL FANTASY XIV ONLINE X:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.181111-0600)
SYSTEM_CPU Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 11/14/14 14:58:52 Ver: 05.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32637.637MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 65273.418MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 389.804GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 372.609GB SYSTEM_FREEDISC_SPACE 134.802GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 50.473GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 1344.777GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX TITAN X
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX TITAN X
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12171.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16062.818 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4614
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2020 5:18:40 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Acer X34 P (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3EACF4B0-7E35-4085-ACD4-D78230CEAEC6}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/15/2020 10:57:45 PM
SYSTEM_SOUND Headset Earphone (2- Razer Electra V2 USB)
SYSTEM_SOUND_DEVICE_ID {BC9AC8EC-2D67-4853-9FF5-097779C9DC27}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 6:40:58 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C520AE0-8FB3-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C520AE0-8FB3-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C520AE0-8FB3-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C520AE0-8FB3-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C520AE0-8FB3-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E410C30-0C4E-11E5-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E410C30-0C4E-11E5-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E410C30-0C4E-11E5-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E410C30-0C4E-11E5-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A6C8730-3C6D-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Electra V2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {775546D0-3C6D-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Electra V2 USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0




-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\EVGA\Precision XOC\PrecisionXServer.exe 00000CB8
C:\Program Files (x86)\EVGA\Precision XOC\PrecisionXServer_x64.exe 00000274
C:\Program Files (x86)\EVGA\Precision XOC\PrecisionX_x64.exe 00000358
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001F14
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00000D00
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001038
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00001BBC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000050C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000F80
C:\Windows\Explorer.EXE 00000EBC
C:\Windows\system32\Dwm.exe 00000E98
C:\Windows\system32\SearchFilterHost.exe 00001BA8
C:\Windows\system32\conhost.exe 00000B80
C:\Windows\system32\taskhost.exe 00001A38
C:\Windows\system32\wuauclt.exe 00000C20
X:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000C28
X:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001F9C
X:\Program Files\ShareX\ShareX.exe 00000C90

[Mihari]

This seems to be a Final Fantasy problem with some configurations and DX11. I have some problems since switching to a better graphic card. The only thing working for me at the moment is switching Final Fantasy from DX11 to DX9.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)

Unfortunately, Windows 7 is no longer supported by Microsoft. As such, it is no longer supported for FINAL FANTASY XIV. While you may still be able to play, there would be an increased chance of receiving errors.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.