Thank you for the update Reih.

We apologize for the delay in our response. We'd recommend running the game in a simple environment to prevent anything interfering with the game. This will include closing any programs and removing any unnecessary devices (headphones, USB devices, etc.). If the previously stated troubleshooting has not resolved the issue, you may be experiencing a hardware-related issue. If this is the case, unfortunately, we would not be able to assist further.

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