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  1. #1
    Player
    OppaiSwag's Avatar
    Join Date
    Jun 2020
    Posts
    3
    Character
    Gyap Solaris
    World
    Omega
    Main Class
    Dancer Lv 61

    Ffxiv.exe Crash Error

    Ever since a month ago, I've been having a lot of crash issues after playing for approximately 30 minutes to an hour. It started out as Dx11 crashes. I have been searching alot on fixes and have tried all sorts of things such as Switching to Dx9. However that had changed the error from being a Dx11 crash to a "ffxiv.exe" crash. It started ever since I changed my motherboard due to a problem with the previous one. The one I have right now is MPG Z390 GAMING PLUS.



    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\USER\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU	Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS	1.80
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	16318.477MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	18750.477MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 445.976GB    SYSTEM_FREEDISC_SPACE 92.523GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.511GB    SYSTEM_FREEDISC_SPACE 13.198GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP	GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8159.238 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5216eae94436d77\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.4614
    SYSTEM_GRAPHICS_DRIVER_DATE	5/15/2020 04:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Headset Earphone (HyperX Virtual Surround Sound)
    SYSTEM_SOUND_DEVICE_ID	{F892DB90-D720-4557-BFC3-DCC74DF4E210}
    SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	3/18/2019 00:00:00
    SYSTEM_SOUND	Y25f (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{9939B221-9988-4C48-8136-5F5510CD37AE}
    SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION	1.03.0038.0026
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	2/18/2020 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{C716FB60-9EDB-11EA-8001444553540000}
    SYSTEM_INPUT_NAME	G512 Carbon Tactile
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{C71797A0-9EDB-11EA-8002444553540000}
    SYSTEM_INPUT_NAME	G512 Carbon Tactile
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{C7180CD0-9EDB-11EA-8003444553540000}
    SYSTEM_INPUT_NAME	HyperX Virtual Surround Sound
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{2325DBC0-9F5D-11EA-8001444553540000}
    SYSTEM_INPUT_NAME	HyperX Virtual Surround Sound
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{C7185AF0-9EDB-11EA-8004444553540000}
    SYSTEM_INPUT_NAME	Lenovo Y Gaming Precision Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 768  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{C718F730-9EDB-11EA-8005444553540000}
    SYSTEM_INPUT_NAME	Lenovo Y Gaming Precision Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{C7194550-9EDB-11EA-8006444553540000}
    SYSTEM_INPUT_NAME	G512 Carbon Tactile
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    TeamViewer Panel
    FFXIVLauncher
    TeamViewer
    Movies & TV
    Movies & TV
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Text Input Application
    NVIDIA GeForce Overlay
    Steam
    Friends List
    FFXIV Crashing - Google Chrome
    @smol ♡ - Discord
    Snipping Tool
    Buff Boi
    Microsoft Store
    Microsoft Store
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    MSI Afterburner 4.6.2
    Battle.net
    Google Chrome
    RivaTuner Statistics Server 7.2.3
    Steam
    TeamViewer
    Epic Games Launcher
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Google Update Helper
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Intel Driver && Support Assistant
    GameInput Redistributable
    Lenovo Y Gaming Precision Mouse
    Launcher Prerequisites (x64)
    Windows 10 Update Assistant
    Intel® Driver & Support Assistant
    Riot Vanguard
    Terraria
    Breeders of the Nephelym: Alpha
    Alien: Isolation
    Warframe
    DARK SOULS™ III
    FINAL FANTASY XIV Online
    Drunken Wrestlers 2
    WinRAR 5.90 (64-bit)
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Epic Games Launcher Prerequisites (x64)
    NVIDIA Graphics Driver 446.14
    NVIDIA GeForce Experience 3.20.3.63
    NVIDIA Optimus Update 38.0.5.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.5.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.26
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.3.63
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.38.831.832
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Intel(R) Computing Improvement Program
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe	00003570
    C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe	00003410
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00001454
    C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe	00002BD8
    C:\Program Files (x86)\Lenovo Y Gaming Precision Mouse\OSD.exe	000032C4
    C:\Program Files (x86)\Lenovo Y Gaming Precision Mouse\Tray.exe	0000325C
    C:\Program Files (x86)\Lenovo Y Gaming Precision Mouse\hid.exe	0000373C
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	000026CC
    C:\Program Files (x86)\TeamViewer\TeamViewer.exe	0000277C
    C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe	0000194C
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	00002D14
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	000009AC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe	00002060
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	000023E0
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	00002D68
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	00003E44
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBar.exe	00001A80
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBarFT.exe	00001CDC
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4292.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe	00001168
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.91.0_x64__8wekyb3d8bbwe\YourPhone.exe	00002430
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe	00003398
    C:\Users\USER\AppData\Local\Discord\app-0.0.306\Discord.exe	00001184
    C:\Users\USER\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00002CE8
    C:\WINDOWS\Explorer.EXE	00001DC0
    C:\WINDOWS\System32\svchost.exe	000035B4
    C:\WINDOWS\system32\ApplicationFrameHost.exe	000027C8
    C:\WINDOWS\system32\DllHost.exe	00002D94
    C:\WINDOWS\system32\MicrosoftEdgeSH.exe	00001230
    C:\WINDOWS\system32\SettingSyncHost.exe	00002450
    C:\WINDOWS\system32\SnippingTool.exe	00002A08
    C:\WINDOWS\system32\backgroundTaskHost.exe	000016E8
    C:\WINDOWS\system32\browser_broker.exe	00002DF4
    C:\WINDOWS\system32\conhost.exe	000026E0
    C:\WINDOWS\system32\sihost.exe	0000169C
    C:\WINDOWS\system32\svchost.exe	00001E68
    C:\WINDOWS\system32\taskhostw.exe	000018C4
    C:\Windows\System32\CompPkgSrv.exe	000021C8
    C:\Windows\System32\MicrosoftEdgeCP.exe	00000D54
    C:\Windows\System32\RtkAudUService64.exe	00002C2C
    C:\Windows\System32\RuntimeBroker.exe	000031B8
    C:\Windows\System32\SecurityHealthSystray.exe	000026E4
    C:\Windows\System32\smartscreen.exe	000006A4
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	00003B74
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	00002F18
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	0000229C
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00001D00
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	000010F8
    D:\Steam\GameOverlayUI.exe	00001498
    D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	00003D4C
    D:\Steam\steam.exe	00003158
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	000005E4
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	000013AC
    (0)

  2. #2
    Player
    OppaiSwag's Avatar
    Join Date
    Jun 2020
    Posts
    3
    Character
    Gyap Solaris
    World
    Omega
    Main Class
    Dancer Lv 61

    Another Error Now

    I now encounter another error
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Does the crash happen any particular location in game? Or does it happen when the game is loaded?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  4. #4
    Player
    OppaiSwag's Avatar
    Join Date
    Jun 2020
    Posts
    3
    Character
    Gyap Solaris
    World
    Omega
    Main Class
    Dancer Lv 61
    The crashes happen at random some times in dungeons and most of the times out of dungeons.
    (0)

  5. #5
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    6) Install Windows, Steam and FINAL FANTASY XIV onto the same drive

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  6. #6
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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