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  1. #9
    Player
    MostlyVoid's Avatar
    Join Date
    Mar 2022
    Posts
    1
    Character
    Iryn Bryda
    World
    Phoenix
    Main Class
    Reaper Lv 90
    for me i think this is a steam related issue. when i first went to install patch 6.08, it downloaded like normally until i got an error. after that, i then had the blue login screen instead of the usual launcher. when i logged in, it says there was suspicious activity and my account was restricted. i went into my e-mail and have since reset my password, however i still cannot get on to play via the launcher.

    • Name of your Internet Service Provider: Virgin Media
    • Country: Scotland, UK
    • Date/Time: 08/03/2022 (dd/mm/yyyy), approximately 13:20 onwards
    • Frequency: Still ongoing
    • Traceroute results to "secure.square-enix.com"
    1 7 ms 4 ms 5 ms 192.168.0.1
    2 12 ms 16 ms 12 ms 10.53.39.77
    3 12 ms 12 ms 11 ms uddi-core-2a-ae72-0.network.virginmedia.net [80.3.16.125]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 26 ms 27 ms 26 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
    7 * * * Request timed out.
    8 27 ms 26 ms 28 ms be2868.ccr41.lon13.atlas.cogentco.com [154.54.57.153]
    9 117 ms 110 ms 109 ms be2317.ccr41.jfk02.atlas.cogentco.com [154.54.30.185]
    10 110 ms 111 ms 109 ms be2806.ccr41.dca01.atlas.cogentco.com [154.54.40.106]
    11 129 ms 127 ms 127 ms be2112.ccr41.atl01.atlas.cogentco.com [154.54.7.158]
    12 152 ms 151 ms 150 ms be2687.ccr41.iah01.atlas.cogentco.com [154.54.28.70]
    13 170 ms 170 ms 172 ms be2927.ccr21.elp01.atlas.cogentco.com [154.54.29.222]
    14 169 ms 169 ms 176 ms be2929.ccr31.phx01.atlas.cogentco.com [154.54.42.65]
    15 174 ms 172 ms 169 ms be2931.ccr41.lax01.atlas.cogentco.com [154.54.44.86]
    16 169 ms 169 ms 170 ms be3271.ccr41.lax04.atlas.cogentco.com [154.54.42.102]
    17 266 ms 267 ms 264 ms be2894.ccr71.tyo01.atlas.cogentco.com [154.54.1.22]
    18 265 ms 264 ms 273 ms be3074.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.2.178]
    19 264 ms 265 ms 264 ms square-enix.demarc.cogentco.com [154.18.1.146]
    20 265 ms 266 ms 268 ms 61.195.56.165
    21 280 ms 263 ms 262 ms 219.117.144.78
    22 268 ms 267 ms 263 ms 219.117.144.49
    23 269 ms 271 ms 275 ms 219.117.146.129
    24 271 ms 264 ms 261 ms 219.117.147.86
    25 264 ms 263 ms 260 ms 124.150.158.110
    edit: as of approximately 15:40, i have been able to link my steam account with my squenix account, and i can now get into the game. not sure of the cause nor the fix, but i know the team are working on it.
    (1)
    Last edited by MostlyVoid; 03-09-2022 at 12:51 AM.