Reporting Launcher Related Issue (Europe Region)

[xLucia]

• Name of your Internet Service Provider (ISP): KPN (http://www.kpn.com)
• Ticket or reference number from your ISP: Don't have one, but I've seen some reports from people using the same provider mentioning that KPN cannot do anything to help, as they think the issue is not on their side.
• Country: The Netherlands
• Date/Time: Since Monday Morning June 1st. When I logged out sunday evening everything was still working fine.
• Frequency: Constantly. On rare occasions, the lodestone or forums do work, but not for long. But the launcher just never works. Tried correcting via PS4 and PC. None of them successful
• Traceroute records: It just keeps saying that the request timed out

Apparently, using a VPN from an unaffected country seems to work, but I don't know if this would be allowed as a temporary fix to this problem This issue, for me, only happens with anything FFXIV related. Everything else (games, websites, etc) works perfectly fine.

EDIT: The problem seems to have been fixed? Because it's working fine for me now

[BaduBob]

I got this email yesterday (June 2nd 2020) at 13:00 GMT+1 from Cogent:

Hello,

We have found a CEF issue in one of our core routers, you should not see any more packet loss. Your service should now be functioning normally
If you have further questions please feel free to contact us.

Best regards,

Customer Support Europe / European Network Operation Center

So the problem was in the core router: tata.ams03.atlas.cogentco.com