Reporting Launcher Related Issue (Europe Region)

[Kiwikopo]

We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow the following steps when reporting these issues.

Error encountered
A system error has occurred: -2146697211
HTTPS System Error

Contacting your Internet Service Provider
The issue may be occurring at one of the routes the Internet Service Provider (ISP) takes to reach our servers. The issue may be something that may be resolved on their end, so we would first like you to please contact your ISP. When contacting your ISP, please make sure to receive a ticket reference number from them as this will help us investigate the issue when we need to contact your ISP.

Reporting the issue in this thread
When reporting your issue in this thread, please make sure to provide the following information.

• Name of your Internet Service Provider (ISP)
• Ticket or reference number from your ISP (if you have one)
• Country
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any)
• Frequency (How often does the issue occur?)
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)

Thank you for your patience and we greatly appreciate your cooperation!

[PaganWitchcraft]

• Name of your Internet Service Provider (ISP): Rii-Seez-Net (https://www.riiseeznet.ch/)
• Ticket or reference number from your ISP (if you have one): None
• Country: Switzerland / SG
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): 01. June 2020 08:00 AM - til now...
• Frequency (How often does the issue occur?): always
• Traceroute records (optional) (Learn how to generate traceroute record): All routes tried

VPN, DNS Flush, New IP, Reset, Mobile Hotspot, nothing helps....!!!

[xLucia]

• Name of your Internet Service Provider (ISP): KPN (http://www.kpn.com)
• Ticket or reference number from your ISP: Don't have one, but I've seen some reports from people using the same provider mentioning that KPN cannot do anything to help, as they think the issue is not on their side.
• Country: The Netherlands
• Date/Time: Since Monday Morning June 1st. When I logged out sunday evening everything was still working fine.
• Frequency: Constantly. On rare occasions, the lodestone or forums do work, but not for long. But the launcher just never works. Tried correcting via PS4 and PC. None of them successful
• Traceroute records: It just keeps saying that the request timed out

Apparently, using a VPN from an unaffected country seems to work, but I don't know if this would be allowed as a temporary fix to this problem This issue, for me, only happens with anything FFXIV related. Everything else (games, websites, etc) works perfectly fine.

EDIT: The problem seems to have been fixed? Because it's working fine for me now

[BaduBob]

I got this email yesterday (June 2nd 2020) at 13:00 GMT+1 from Cogent:

Hello,

We have found a CEF issue in one of our core routers, you should not see any more packet loss. Your service should now be functioning normally
If you have further questions please feel free to contact us.

Best regards,

Customer Support Europe / European Network Operation Center

So the problem was in the core router: tata.ams03.atlas.cogentco.com

[Themarvin]

I started getting the where you can't log into the launcher where ffxivboot.exe locks up with this note here 30605 20448 10009 10019 as can't connect to the server

• Name of your Internet Service Provider (ISP) WAOO via Fibia.dk
• Ticket or reference number from your ISP (if you have one)
• Country: Denmark
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) started happening 3rd of June from around 21:00 o'clock CET
• Frequency (How often does the issue occur?): All the time, can however bypass with my phoneas internet and then switching back to fiber line after getting to the login on launcher.
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record) none needed, it should be obvious that there is some connection problems or run out certificates on the server side that make it hard on some connections to hook up or ID itself with the server.

[BaduBob]

I started getting the where you can't log into the launcher where ffxivboot.exe locks up with this note here 30605 20448 10009 10019 as can't connect to the server

• Name of your Internet Service Provider (ISP) WAOO via Fibia.dk
• Ticket or reference number from your ISP (if you have one)
• Country: Denmark
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) started happening 3rd of June from around 21:00 o'clock CET
• Frequency (How often does the issue occur?): All the time, can however bypass with my phoneas internet and then switching back to fiber line after getting to the login on launcher.
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record) none needed, it should be obvious that there is some connection problems or run out certificates on the server side that make it hard on some connections to hook up or ID itself with the server.

Check this thread, seems something related to malware, a solution is being shown there => https://forum.square-enix.com/ffxiv/...48-10009-10019

[Landisa]

Name of your Internet Service Provider (ISP) - Rostelecom (rt.ru)
Ticket or reference number from your ISP (if you have one) - none
Country - Russia
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) - today, 03/20/21
Frequency (How often does the issue occur?) - permanently for now
Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)

Трассировка маршрута к secure.square-enix.com [124.150.158.110]
с максимальным числом прыжков 30:

1 <1 мс <1 мс <1 мс RT-GM-3 [192.168.0.1]
2 3 ms 3 ms 3 ms klng-bras4.sz.ip.rostelecom.ru [212.48.195.247]
3 6 ms 7 ms 3 ms 212.48.198.232
4 48 ms 30 ms 32 ms ae21.frkt-cr2.intl.ip.rostelecom.ru [87.226.133.147]
5 42 ms 42 ms 43 ms ipv4.de-cix.fra.de.as2497.iij.ad.jp [80.81.193.136]
6 182 ms 182 ms 182 ms tky001bb11.IIJ.Net [58.138.98.133]
7 182 ms 182 ms 182 ms tky001ip56.IIJ.Net [58.138.102.106]
8 183 ms 183 ms 183 ms 202.232.9.170
9 247 ms 246 ms 246 ms 163.139.130.218
10 264 ms 242 ms 242 ms 210.131.255.34
11 242 ms 242 ms 241 ms 61.195.56.165
12 246 ms 246 ms 245 ms 219.117.144.78
13 242 ms 242 ms 242 ms 219.117.144.57
14 243 ms 242 ms 242 ms 219.117.146.141
15 247 ms 246 ms 247 ms 219.117.147.90
16 254 ms 253 ms 254 ms 124.150.158.110

Trace completed

Tried VPN, reinstall - not working

[Landisa]

Problem is new review build of Windows 10, I rolled it back, now game is working.

[MostlyVoid]

for me i think this is a steam related issue. when i first went to install patch 6.08, it downloaded like normally until i got an error. after that, i then had the blue login screen instead of the usual launcher. when i logged in, it says there was suspicious activity and my account was restricted. i went into my e-mail and have since reset my password, however i still cannot get on to play via the launcher.

• Name of your Internet Service Provider: Virgin Media
• Country: Scotland, UK
• Date/Time: 08/03/2022 (dd/mm/yyyy), approximately 13:20 onwards
• Frequency: Still ongoing
• Traceroute results to "secure.square-enix.com"

1 7 ms 4 ms 5 ms 192.168.0.1
2 12 ms 16 ms 12 ms 10.53.39.77
3 12 ms 12 ms 11 ms uddi-core-2a-ae72-0.network.virginmedia.net [80.3.16.125]
4 * * * Request timed out.
5 * * * Request timed out.
6 26 ms 27 ms 26 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
7 * * * Request timed out.
8 27 ms 26 ms 28 ms be2868.ccr41.lon13.atlas.cogentco.com [154.54.57.153]
9 117 ms 110 ms 109 ms be2317.ccr41.jfk02.atlas.cogentco.com [154.54.30.185]
10 110 ms 111 ms 109 ms be2806.ccr41.dca01.atlas.cogentco.com [154.54.40.106]
11 129 ms 127 ms 127 ms be2112.ccr41.atl01.atlas.cogentco.com [154.54.7.158]
12 152 ms 151 ms 150 ms be2687.ccr41.iah01.atlas.cogentco.com [154.54.28.70]
13 170 ms 170 ms 172 ms be2927.ccr21.elp01.atlas.cogentco.com [154.54.29.222]
14 169 ms 169 ms 176 ms be2929.ccr31.phx01.atlas.cogentco.com [154.54.42.65]
15 174 ms 172 ms 169 ms be2931.ccr41.lax01.atlas.cogentco.com [154.54.44.86]
16 169 ms 169 ms 170 ms be3271.ccr41.lax04.atlas.cogentco.com [154.54.42.102]
17 266 ms 267 ms 264 ms be2894.ccr71.tyo01.atlas.cogentco.com [154.54.1.22]
18 265 ms 264 ms 273 ms be3074.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.2.178]
19 264 ms 265 ms 264 ms square-enix.demarc.cogentco.com [154.18.1.146]
20 265 ms 266 ms 268 ms 61.195.56.165
21 280 ms 263 ms 262 ms 219.117.144.78
22 268 ms 267 ms 263 ms 219.117.144.49
23 269 ms 271 ms 275 ms 219.117.146.129
24 271 ms 264 ms 261 ms 219.117.147.86
25 264 ms 263 ms 260 ms 124.150.158.110

edit: as of approximately 15:40, i have been able to link my steam account with my squenix account, and i can now get into the game. not sure of the cause nor the fix, but i know the team are working on it.

[Lord_Kayos]

My launcher opens, but I just get "A connection error has occurred. Please try again later." My friends who play are not having any issues.
Have tried restarting my PC and internet connection, reinstalling, downloading the windows version of the launcher (as I usually run it through steam), and all are getting this issue, as well as all the stuff usually suggested in the FAQ type thing.

• Name of your Internet Service Provider (ISP) - KT
• Ticket or reference number from your ISP (if you have one) - None
• Country - South Korea, but originally from New Zealand
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) - started happening about 1 hour ago (1:55pm JST).
• Frequency (How often does the issue occur?) - this is the first time.
• Traceroute results to "secure.square-enix.com"
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 218.149.99.126
2 3 ms 3 ms 3 ms 211.194.47.73
3 2 ms 3 ms 3 ms 61.78.46.108
4 4 ms 4 ms 4 ms 112.190.229.73
5 7 ms 8 ms 8 ms 112.174.48.122
6 8 ms 8 ms 8 ms 112.174.86.206
7 40 ms 40 ms 40 ms 121.189.3.34
8 42 ms 45 ms 43 ms ae-6.r31.tokyjp05.jp.bb.gin.ntt.net [129.250.2.130]
9 40 ms 41 ms 40 ms ae-3.r01.tokyjp08.jp.bb.gin.ntt.net [129.250.6.133]
10 38 ms 37 ms 38 ms ae-1.a00.tokyjp08.jp.bb.gin.ntt.net [129.250.6.105]
11 36 ms 35 ms 35 ms xe-0-0-8-1.a00.tokyjp08.jp.ce.gin.ntt.net [203.105.72.174]
12 35 ms 35 ms 34 ms 219.117.144.66
13 36 ms 36 ms 36 ms 219.117.144.45
14 36 ms 36 ms 36 ms 219.117.146.129
15 35 ms 35 ms 35 ms 219.117.147.86
16 35 ms 34 ms 34 ms 124.150.158.110