Intermittent lag/packet loss since 7.25

[DAMOTA]

I have been having issues that I have noticed most commonly in Occult Crescent but now has been occurring in normal instanced content as well as in the overworld in which the game will 'disconnect' for 3-5 seconds where nobody around me moves and the enemies are not doing anything but I am able to move and press buttons (Action combos do not continue while this happens).

After the 3-5 seconds it will usually all catch up at once much like a disconnect however, my internet is not disconnecting and it is only happening in game.

I have noticed this issue at least 10-15 times within Occult Crescent, once in the overworld (Mining in Yak'tel), and once during Normal Raid Roulette (Alphascape 1.0). This issue has only been happening since the 7.25 patch and has never occurred before then, I have repaired and redownloaded my game files which did seem to make the issue stop for a day or two but I have once again seen the issue come back this morning.

If there is any fix or way to prevent this issues please let me know! Thank You!

[Qzthlxfpwm]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

- Platform (PC, PS4, Mac)

- Any error codes or messages you receive upon disconnect (if any)

- Type of connection (wired or wireless)

- Other programs running while the game is playing (if any)

- Frequency at which error occurs

- Does this only happen to one character or all characters?

- Are there other programs being used when running FFXIV?

- Is a VPN being used when this occurs?

- Where in game do you get disconnected?

- What ISP Is being used?

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[DAMOTA]

- Platform (PC, PS4, Mac) - PC

- Any error codes or messages you receive upon disconnect (if any) - No error codes

- Type of connection (wired or wireless) - Wired

- Other programs running while the game is playing (if any) - An internet browser open has not caused issues since 7.25

- Frequency at which error occurs - Once every few hours

- Does this only happen to one character or all characters? - Only play on a single character

- Are there other programs being used when running FFXIV? - No

- Is a VPN being used when this occurs? - No

- Where in game do you get disconnected? - It has happened in Occult crescent, Overworld (Yak'tel), and Alphascape v1.0

- What ISP Is being used? - Verizon

[Glygnello]

Good afternoon adventurer and thank you for the reply!

Please try the following troubleshooting suggestions as it may help resolve the issue:

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

- Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
- Lastly, we suggest to power cycle the console/device and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.
 
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!