Reporting Launcher Related Issue (Europe Region)

[Shalachaska]

Name of the ISP : Free
Ticket or reference from ISP : None
Country : France
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) : since a few days ago (no precise date/time)
Frequency (How often does the issue occur?): everytime I click play after I login and launch the game.
Traceroute records (optional) (Learn how to generate traceroute record): the solution someone posted on this thread : http://forum.square-enix.com/ffxiv/t...=1#post1981003

[kazaran]

Had issues on ps5. Always comes back each new day. Seems to be with ps5 network. Some games work but ffxiv and ps plus not at first. I get it working but returns every time it comes out of sleep or restart. Sony did something with last forward update that messes it up.

[Huebmayer]

Name of my ISP: A1 Telekom Austria
Ticket or reference number: I was unable to generate a ticket over the weekend
Country: Austria
Date/Time: the error since April the 2nd
Frequency: every time I try to start the game
Tracerout results:

Routenverfolgung zu secure.square-enix.com [61.195.53.13]
über maximal 30 Hops:

1 1 ms 1 ms 1 ms a1modem.home [10.0.0.138]
2 * * * Zeitüberschreitung der Anforderung.
3 * * * Zeitüberschreitung der Anforderung.
4 * * * Zeitüberschreitung der Anforderung.
5 * * * Zeitüberschreitung der Anforderung.
6 14 ms * * win-bb1-link.ip.twelve99.net [62.115.114.184]
7 27 ms 28 ms 28 ms ffm-bb1-link.ip.twelve99.net [62.115.137.202]
8 42 ms 39 ms 39 ms mei-b5-link.ip.twelve99.net [62.115.124.59]
9 * * * Zeitüberschreitung der Anforderung.
10 * * * Zeitüberschreitung der Anforderung.
11 342 ms 339 ms 338 ms tky-b2-link.ip.twelve99.net [62.115.126.134]
12 353 ms 358 ms 318 ms squareenix-ic-371309.ip.twelve99-cust.net [62.115.38.91]
13 361 ms 359 ms 368 ms 219.117.144.122
14 342 ms 339 ms 338 ms 219.117.144.57
15 342 ms 338 ms 328 ms 219.117.146.141
16 302 ms 318 ms 338 ms 219.117.145.142
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * * * Zeitüberschreitung der Anforderung.
20 * * * Zeitüberschreitung der Anforderung.
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * * Zeitüberschreitung der Anforderung.
24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.

Ablaufverfolgung beendet.

I tried uninstalling/reinstalling, restarting PC/router, launching as admin, resetting internet settings and enabling all SSL/TSL settings.
None of the above worked so far.

[moraesz]

• Name of your Internet Service Provider (ISP): Fortetelecom
• Ticket or reference number from your ISP (if you have one): None
• Country: Brazil
• Date/Time: 13/04/2024
• Frequency (How often does the issue occur?): Every time I try to login.
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record):
Rastreando a rota para secure.square-enix.com [61.195.53.13]
com no máximo 30 saltos:

1 1 ms 1 ms 2 ms Lc[192.168.31.1]
5 9 ms 8 ms 9 ms ae1-3012.edge-gig-cr1.fortetelecom.com.br [186.237.48.201]
6 7 ms 8 ms 4 ms irb-854.edge-a.spo-piac.algartelecom.com.br [201.48.84.226]
7 118 ms 117 ms 119 ms 100.127.9.49
8 118 ms 118 ms 117 ms et-14-0-0-0.ptx-a.spo511.algartelecom.com.br [170.84.34.174]
9 120 ms 115 ms 119 ms et-0-0-1-0.monet.border-a.bct.algartelecom.com.br [168.197.23.189]
10 119 ms 118 ms 117 ms et-0-0-3-0.border-b.bct.algartelecom.com.br [168.197.23.198]
11 * * * Esgotado o tempo limite do pedido.
12 176 ms 189 ms 177 ms be3455.ccr22.mia01.atlas.cogentco.com [154.54.85.129]
13 198 ms 197 ms 203 ms be3570.ccr42.iah01.atlas.cogentco.com [154.54.84.1]
14 217 ms 215 ms 216 ms be3851.ccr22.elp02.atlas.cogentco.com [154.54.2.6]
15 226 ms 222 ms 224 ms be3872.ccr32.phx01.atlas.cogentco.com [154.54.26.53]
16 238 ms 237 ms * be2932.ccr42.lax01.atlas.cogentco.com [154.54.45.162]
17 182 ms 184 ms 180 ms be3360.ccr41.lax04.atlas.cogentco.com [154.54.25.150]
18 340 ms * 340 ms be2894.ccr72.tyo01.atlas.cogentco.com [154.54.1.22]
19 337 ms 340 ms 341 ms be3050.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.91.214]
20 343 ms 340 ms 341 ms square-enix.demarc.cogentco.com [154.18.1.146]
21 338 ms 338 ms 340 ms 219.117.144.122
22 281 ms 284 ms 282 ms 219.117.144.49
23 344 ms 343 ms 343 ms 219.117.146.129
24 289 ms 284 ms 282 ms 219.117.145.138
25 * * * Esgotado o tempo limite do pedido.
26 * * * Esgotado o tempo limite do pedido.
27 * * * Esgotado o tempo limite do pedido.

[DarkArvan]

Name of my ISP: A1 Telekom Austria
Ticket or reference number: I was unable to generate a ticket over the weekend
Country: Austria
Date/Time: the error since April the 2nd
Frequency: every time I try to start the game
Tracerout results:

I tried uninstalling/reinstalling, restarting PC/router, launching as admin, resetting internet settings and enabling all SSL/TSL settings.
None of the above worked so far.

Hello @Huebmayer @moraesz,

you are both doing a wrong tracert to the wrong IP adress. 219.117.145.142 seems a Square Enix Japan IP address from square-enix.com . Its clear, that from Austria the latency is very high. this are not the game server!
Check the correct IP:
JP: 119.252.37.58 (tracert 119.252.37.58)
NA: 204.2.29.122 (tracert 204.2.29.122)
EU: 80.239.145.101 (tracert 80.239.145.101)
Oceanic: 153.254.80.65 (tracert 153.254.80.65)

Further details here:
https://eu.finalfantasyxiv.com/lodes...a14f5c38a5cba1

The following covers the main causes of network issues, such as packet loss, and how to address them, as well as information we would like you to provide to us. Please submit your information through our support form.

[FatalCharm]

...maybe if you hadn't decided to force people to use MS Edge instead of just using their default browser.
Does this qualify as FAFO?

[Aenwyrm]

Been having issues with the game on ps5 daily since the most recent major patch. Issues getting the launcher to load, then I get in, issued getting to character screen, then issues logging into the world.

This is DAILY. I will literally close and relaunch the game 10+ times before finally managing to log in.

This is so frustrating because I feel like the game is nearly unplayable.