Reporting Launcher Related Issue (Europe Region)

[JohncarterIx]

9002 over and over and i have excelent net why then the blowser pops on get the browser and tank = disable the get browser and might work i dont want the browser

[Protoavis]

Error encountered
A system error has occurred: -2146697211
HTTPS System Error

- Name of your Internet Service Provider - Ziggo
- Ticket or reference number from your ISP - None|
- Country - The Netherlands
- Date/Time - happened on 08 Juli 2023
- Frequency - 1st time
- Traceroute to secure.square-enix.com
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.178.1
2 * * * Request timed out.
3 28 ms 29 ms 20 ms gv-rc0011-cr101-et85-201.core.as33915.net [213.51.196.249]
4 11 ms 11 ms 12 ms asd-rc0001-cr101-be156-10.core.as9143.net [213.51.158.0]
5 9 ms 10 ms 12 ms nl-ams14a-ri1-ae50.core.as9143.net [213.51.64.58]
6 * * * Request timed out.
7 26 ms 25 ms 24 ms be12265.ccr41.par01.atlas.cogentco.com [130.117.2.142]
8 34 ms 34 ms 35 ms be2779.ccr31.mrs02.atlas.cogentco.com [154.54.72.110]
9 255 ms 258 ms 256 ms be2899.ccr21.hkg02.atlas.cogentco.com [154.54.0.42]
10 * 262 ms 259 ms be3011.ccr71.tyo01.atlas.cogentco.com [154.54.89.201]
11 259 ms 258 ms 258 ms be3074.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.2.178]
12 248 ms 249 ms 249 ms square-enix.demarc.cogentco.com [154.18.1.146]
13 * 249 ms 248 ms 219.117.144.118
14 251 ms 249 ms 249 ms 219.117.144.45
15 * 250 ms 247 ms 219.117.146.137
16 248 ms 248 ms 249 ms 219.117.147.90
17 259 ms 255 ms 256 ms 124.150.158.110

Happened out of the blue.
Deleted the ffxiv folder in My Documents, reinstalled the game, changed DNS (tried a few), reset IE/Edge/Chrome, tried VPN.
All other online games work fine.
Temporary stopped my subscription because I can't play it, will continue when it works again.

[iJazko]

• Name of your Internet Service Provider (ISP) : Telekom Germany
• Ticket or reference number from your ISP (if you have one) none
• Country Germany
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) 21.07.23 since 10 am
• Frequency (How often does the issue occur?) always

i tried to log in, then this little nice guy "A system error has occurred: -2146697211
HTTPS System Error" appeared.
i don't know what to do, to solve this problem.

i already restart my router, restart my pc, deinstalled and reinstalled ff, tried to clear my cache on the internet explorer but nothing works.

maybe someone can help me with that.

thanks alot

[kazaran]

Had issues on ps5. Always comes back each new day. Seems to be with ps5 network. Some games work but ffxiv and ps plus not at first. I get it working but returns every time it comes out of sleep or restart. Sony did something with last forward update that messes it up.

[Huebmayer]

Name of my ISP: A1 Telekom Austria
Ticket or reference number: I was unable to generate a ticket over the weekend
Country: Austria
Date/Time: the error since April the 2nd
Frequency: every time I try to start the game
Tracerout results:

Routenverfolgung zu secure.square-enix.com [61.195.53.13]
über maximal 30 Hops:

1 1 ms 1 ms 1 ms a1modem.home [10.0.0.138]
2 * * * Zeitüberschreitung der Anforderung.
3 * * * Zeitüberschreitung der Anforderung.
4 * * * Zeitüberschreitung der Anforderung.
5 * * * Zeitüberschreitung der Anforderung.
6 14 ms * * win-bb1-link.ip.twelve99.net [62.115.114.184]
7 27 ms 28 ms 28 ms ffm-bb1-link.ip.twelve99.net [62.115.137.202]
8 42 ms 39 ms 39 ms mei-b5-link.ip.twelve99.net [62.115.124.59]
9 * * * Zeitüberschreitung der Anforderung.
10 * * * Zeitüberschreitung der Anforderung.
11 342 ms 339 ms 338 ms tky-b2-link.ip.twelve99.net [62.115.126.134]
12 353 ms 358 ms 318 ms squareenix-ic-371309.ip.twelve99-cust.net [62.115.38.91]
13 361 ms 359 ms 368 ms 219.117.144.122
14 342 ms 339 ms 338 ms 219.117.144.57
15 342 ms 338 ms 328 ms 219.117.146.141
16 302 ms 318 ms 338 ms 219.117.145.142
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * * * Zeitüberschreitung der Anforderung.
20 * * * Zeitüberschreitung der Anforderung.
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * * Zeitüberschreitung der Anforderung.
24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.

Ablaufverfolgung beendet.

I tried uninstalling/reinstalling, restarting PC/router, launching as admin, resetting internet settings and enabling all SSL/TSL settings.
None of the above worked so far.

[DarkArvan]

Name of my ISP: A1 Telekom Austria
Ticket or reference number: I was unable to generate a ticket over the weekend
Country: Austria
Date/Time: the error since April the 2nd
Frequency: every time I try to start the game
Tracerout results:

I tried uninstalling/reinstalling, restarting PC/router, launching as admin, resetting internet settings and enabling all SSL/TSL settings.
None of the above worked so far.

Hello @Huebmayer @moraesz,

you are both doing a wrong tracert to the wrong IP adress. 219.117.145.142 seems a Square Enix Japan IP address from square-enix.com . Its clear, that from Austria the latency is very high. this are not the game server!
Check the correct IP:
JP: 119.252.37.58 (tracert 119.252.37.58)
NA: 204.2.29.122 (tracert 204.2.29.122)
EU: 80.239.145.101 (tracert 80.239.145.101)
Oceanic: 153.254.80.65 (tracert 153.254.80.65)

Further details here:
https://eu.finalfantasyxiv.com/lodes...a14f5c38a5cba1

The following covers the main causes of network issues, such as packet loss, and how to address them, as well as information we would like you to provide to us. Please submit your information through our support form.

[Aenwyrm]

Been having issues with the game on ps5 daily since the most recent major patch. Issues getting the launcher to load, then I get in, issued getting to character screen, then issues logging into the world.

This is DAILY. I will literally close and relaunch the game 10+ times before finally managing to log in.

This is so frustrating because I feel like the game is nearly unplayable.