Reporting Launcher Related Issue (Europe Region)

[JianZen]

- Name of your Internet Service Provider (ISP): Virgin Media
- Ticket or reference number from your ISP (if you have one): None
- Country: UK
- Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): today, 23 Aug 2022, 1pm
- Frequency (How often does the issue occur?): everytime on game boot since then
- Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)
traceroute to secure.square-enix.com (124.150.158.110), 30 hops max, 60 byte packets

 1  _gateway (192.168.1.1)  0.665 ms  1.785 ms  1.776 ms
 2  * * *
 3  bmly-core-2b-xe-821-0.network.virginmedia.net (213.105.194.81)  18.832 ms  19.064 ms  29.010 ms
 4  * * *
 5  host-62-254-42.174.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa (62.254.42.174)  29.901 ms  29.601 ms  21.447 ms
 6  213.46.174.118 (213.46.174.118)  30.437 ms  13.535 ms  21.174 ms
 7  ldn-bb4-link.ip.twelve99.net (62.115.120.238)  20.727 ms ldn-bb1-link.ip.twelve99.net (62.115.122.188)  21.675 ms  22.695 ms
 8  prs-bb1-link.ip.twelve99.net (62.115.135.25)  29.273 ms * prs-bb2-link.ip.twelve99.net (62.115.133.239)  27.560 ms
 9  mei-b4-link.ip.twelve99.net (62.115.118.91)  36.849 ms  36.353 ms  38.888 ms
10  * * *
11  mei-b4-link.ip.twelve99.net (62.115.135.140)  192.012 ms osa-b1-link.ip.twelve99.net (62.115.115.63)  235.908 ms mei-b4-link.ip.twelve99.net (62.115.135.140)  191.153 ms
12  tky-b2-link.ip.twelve99.net (62.115.115.64)  416.012 ms  416.426 ms  412.196 ms
13  squareenix-svc081441-ic371309.ip.twelve99-cust.net (62.115.38.91)  247.414 ms ash-bb2-link.ip.twelve99.net (62.115.112.242)  280.812 ms 61.195.56.165 (61.195.56.165)  249.344 ms
14  lax-b23-link.ip.twelve99.net (62.115.137.39)  332.698 ms 219.117.144.78 (219.117.144.78)  246.831 ms lax-b23-link.ip.twelve99.net (62.115.137.39)  338.962 ms
15  219.117.144.57 (219.117.144.57)  247.530 ms 219.117.144.78 (219.117.144.78)  255.318 ms *
16  squareenix-svc081441-ic371309.ip.twelve99-cust.net (62.115.38.91)  455.225 ms 219.117.146.141 (219.117.146.141)  251.415 ms 219.117.144.57 (219.117.144.57)  254.631 ms
17  61.195.56.165 (61.195.56.165)  450.405 ms  445.823 ms 219.117.147.90 (219.117.147.90)  246.903 ms
18  219.117.144.78 (219.117.144.78)  433.574 ms * *
19  219.117.144.49 (219.117.144.49)  436.941 ms * *
20  * 219.117.146.137 (219.117.146.137)  431.202 ms 219.117.146.129 (219.117.146.129)  436.276 ms
21  219.117.147.90 (219.117.147.90)  455.917 ms  455.897 ms *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Was working completely fine, seemed the 6.2 patch did something to break it? No idea what to do from here.

[BratBrat]

- Name of your Internet Service Provider (ISP): Virgin Media
- Ticket or reference number from your ISP (if you have one): None
- Country: UK
- Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): Yesterday, 12 Dec 2022, 5pm
- Frequency (How often does the issue occur?): everytime on game boot since then

Lots of people in the UK have been reporting launcher issues from the same time yesterday. Lots of posts on Facebook groups and Down Detector.

https://downdetector.co.uk/status/finalfantasyviipc/

[WanderingSky]

• Error encountered: 5006
• Name of your Internet Service Provider (ISP): Free
• Ticket or reference number from your ISP (if you have one): None
• Country: France
• Date/Time: Saturday 21st. 8:30
• Frequency: Just started happening this morning. I tried to log in several times in a row and could not get past the title screen. It worked fine last night. Hopefully that is temporary.

Traceroot:

Détermination de l’itinéraire vers secure.square-enix.com [124.150.158.110]
avec un maximum de 30 sauts*:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 1 ms <1 ms <1 ms 78.194.95.254
3 <1 ms <1 ms <1 ms 78.255.62.126
4 <1 ms <1 ms <1 ms car94-ncs540-1-be3.intf.nro.proxad.net [78.254.243.186]
5 <1 ms <1 ms <1 ms joinville-9k-1-bd2000.intf.nro.proxad.net [78.254.252.97]
6 1 ms 1 ms 1 ms p11-crs16-1-be1006.intf.routers.proxad.net [194.149.160.105]
7 2 ms 1 ms 2 ms th2-9k-3-be3000.intf.nro.proxad.net [78.254.253.197]
8 1 ms 2 ms 2 ms prs-b3-link.ip.twelve99.net [62.115.46.68]
9 2 ms 2 ms 2 ms prs-bb2-link.ip.twelve99.net [62.115.118.62]
10 249 ms 249 ms 249 ms mei-b5-link.ip.twelve99.net [62.115.124.57]
11 13 ms 12 ms 12 ms mei-b4-link.ip.twelve99.net [62.115.124.53]
12 183 ms 183 ms 183 ms snge-b5-link.ip.twelve99.net [62.115.143.23]
13 249 ms 249 ms 248 ms tky-b2-link.ip.twelve99.net [62.115.116.203]
14 258 ms 258 ms 258 ms squareenix-svc081441-ic371309.ip.twelve99-cust.net [62.115.38.91]
15 304 ms 303 ms 299 ms 61.195.56.165
16 271 ms 271 ms 271 ms 219.117.144.78
17 281 ms 287 ms 280 ms 219.117.144.57
18 283 ms 284 ms 286 ms 219.117.146.141
19 282 ms 285 ms 270 ms 219.117.147.90
20 299 ms 281 ms 281 ms 124.150.158.110

Itinéraire déterminé.

EDIT: It seems like it was a temporary issue. I have been able to log in and play half an hour later and have been able to play without issue for the rest of the day.

[Tryptamine]

having this issue all morning, my friend and i are both having the same issue

• (ISP): Bell
• Country: Canada
• Date/Time: 14/12/2023
• Frequency: all day
• Traceroute results to "secure.square-enix.com":
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-AX88U-B820 [192.168.50.1]
2 2 ms 3 ms 3 ms 10.11.10.73
3 * * * Request timed out.
4 4 ms 3 ms 4 ms 10.115.17.229
5 * * * Request timed out.
6 24 ms 25 ms 24 ms 64.230.59.212
7 23 ms 23 ms 23 ms cr02-mtrlpq02ho6_bundle-ether8.net.bell.ca [142.124.127.253]
8 * * * Request timed out.
9 22 ms 22 ms 22 ms 64.230.79.89
10 22 ms 22 ms 27 ms peering.kddi.com [198.32.160.25]
11 22 ms 22 ms 22 ms 59.128.3.85
12 80 ms 80 ms 80 ms 203.181.106.217
13 184 ms 184 ms 184 ms 106.187.12.13
14 183 ms 183 ms 185 ms 27.85.227.109
15 192 ms 189 ms 189 ms oteJIN301.int-gw.kddi.ne.jp [27.86.32.2]
16 189 ms 190 ms 190 ms 125.29.26.42
17 182 ms 183 ms 184 ms 133.208.191.149
18 * * * Request timed out.
19 * * * Request timed out.
20 187 ms 187 ms 187 ms 219.117.144.45
21 187 ms 186 ms 187 ms 219.117.146.129
22 186 ms 187 ms 187 ms 219.117.147.86
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Shalachaska]

Name of the ISP : Free
Ticket or reference from ISP : None
Country : France
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any) : since a few days ago (no precise date/time)
Frequency (How often does the issue occur?): everytime I click play after I login and launch the game.
Traceroute records (optional) (Learn how to generate traceroute record): the solution someone posted on this thread : http://forum.square-enix.com/ffxiv/t...=1#post1981003

[moraesz]

• Name of your Internet Service Provider (ISP): Fortetelecom
• Ticket or reference number from your ISP (if you have one): None
• Country: Brazil
• Date/Time: 13/04/2024
• Frequency (How often does the issue occur?): Every time I try to login.
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record):
Rastreando a rota para secure.square-enix.com [61.195.53.13]
com no máximo 30 saltos:

1 1 ms 1 ms 2 ms Lc[192.168.31.1]
5 9 ms 8 ms 9 ms ae1-3012.edge-gig-cr1.fortetelecom.com.br [186.237.48.201]
6 7 ms 8 ms 4 ms irb-854.edge-a.spo-piac.algartelecom.com.br [201.48.84.226]
7 118 ms 117 ms 119 ms 100.127.9.49
8 118 ms 118 ms 117 ms et-14-0-0-0.ptx-a.spo511.algartelecom.com.br [170.84.34.174]
9 120 ms 115 ms 119 ms et-0-0-1-0.monet.border-a.bct.algartelecom.com.br [168.197.23.189]
10 119 ms 118 ms 117 ms et-0-0-3-0.border-b.bct.algartelecom.com.br [168.197.23.198]
11 * * * Esgotado o tempo limite do pedido.
12 176 ms 189 ms 177 ms be3455.ccr22.mia01.atlas.cogentco.com [154.54.85.129]
13 198 ms 197 ms 203 ms be3570.ccr42.iah01.atlas.cogentco.com [154.54.84.1]
14 217 ms 215 ms 216 ms be3851.ccr22.elp02.atlas.cogentco.com [154.54.2.6]
15 226 ms 222 ms 224 ms be3872.ccr32.phx01.atlas.cogentco.com [154.54.26.53]
16 238 ms 237 ms * be2932.ccr42.lax01.atlas.cogentco.com [154.54.45.162]
17 182 ms 184 ms 180 ms be3360.ccr41.lax04.atlas.cogentco.com [154.54.25.150]
18 340 ms * 340 ms be2894.ccr72.tyo01.atlas.cogentco.com [154.54.1.22]
19 337 ms 340 ms 341 ms be3050.rcr51.b060372-1.tyo01.atlas.cogentco.com [154.54.91.214]
20 343 ms 340 ms 341 ms square-enix.demarc.cogentco.com [154.18.1.146]
21 338 ms 338 ms 340 ms 219.117.144.122
22 281 ms 284 ms 282 ms 219.117.144.49
23 344 ms 343 ms 343 ms 219.117.146.129
24 289 ms 284 ms 282 ms 219.117.145.138
25 * * * Esgotado o tempo limite do pedido.
26 * * * Esgotado o tempo limite do pedido.
27 * * * Esgotado o tempo limite do pedido.

[FatalCharm]

...maybe if you hadn't decided to force people to use MS Edge instead of just using their default browser.
Does this qualify as FAFO?

[Lionclaw07]

Errors encountered
- Unable to completer version update. [30426][19900][2]
- Unable to update patch files. [11006][20815][20866][19900][5] D:/Steam/steamapps/common/FINAL FANTASY XIV Online/game/ffxiv_dx11.exe

• Name of your Internet Service Provider (ISP): KPN
• Ticket or reference number from your ISP (if you have one): None
• Country: The Netherlands
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any): Tuesday 10/01/2023 around 19:00
• Frequency (How often does the issue occur?):The issue is always present.

When the first issue appeared did I used the "Restore Game Data" option in the launcher which caused the second error to appear. I then followed the launcher's advice to reinstall the game which worked the first 24 hours, but I encountered the first issue again ofter that period of time.

[texas_boy]

• Name of your Internet Service Provider (ISP): Frontier
• Ticket or reference number from your ISP (if you have one)
• Country USA
• Date/Time Feb 25 2023, 1:00pm CST
• Frequency Constant
• Traceroute results to "secure.square-enix.com" (Learn how to generate traceroute record)
Tracing route to secure.square-enix.com [124.150.158.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms RT-ACRH13-332C [192.168.50.1]
2 15 ms 23 ms 14 ms 10.52.2.8
3 37 ms 24 ms 13 ms 172.108.175.2
4 18 ms 24 ms 19 ms 172.102.46.125
5 14 ms 18 ms 25 ms ae14---0.scr02.dlls.tx.frontiernet.net [74.40.4.97]
6 24 ms 24 ms 28 ms ae1---0.cbr06.dlls.tx.frontiernet.net [45.52.201.127]
7 * * * Request timed out.
8 30 ms 36 ms 21 ms be2764.ccr32.dfw01.atlas.cogentco.com [154.54.47.213]
9 20 ms 19 ms 23 ms be2443.ccr42.iah01.atlas.cogentco.com [154.54.44.229]
10 44 ms 43 ms 39 ms be2928.ccr21.elp01.atlas.cogentco.com [154.54.30.162]
11 52 ms 49 ms 53 ms be2929.ccr31.phx01.atlas.cogentco.com [154.54.42.65]
12 59 ms 64 ms 63 ms be2931.ccr41.lax01.atlas.cogentco.com [154.54.44.86]
13 61 ms 63 ms 64 ms be3271.ccr41.lax04.atlas.cogentco.com [154.54.42.102]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[JohncarterIx]

9002 over and over and i have excelent net why