Timeout/Dead Connection - Tracert/Ping to help analyze

[Dandina]

Hi,

Does Tech Support even monitor connections/ports?
as so many others I do have the timeout/connectivity issues with all FFXIV services, sites, servers and the game.

Yet there is no Social Media presence to make players aware of any ongoing issues. There is no support at all because its not reachable.
I found this issue on 3 different ISPs as well as my mobile carrier.

This looks like a simple timeout issue.. so do you even monitor the connections made to your servers?

Again in points of Customer Support and Tech Support other companies are LIGHTYEARS ahead of SE.. it's pathetic.

I add some ping and tracert for you to help you analyze the issue:

https://imgur.com/a/E44MLQM

[Dandina]

At least give us the possibility to log in without this useless launcher.

[Dandina]

Why do we have to use that Launcher? Just to see what new items there are in the MOGSTATION?

[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums,

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.