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  1. #1
    Player
    Aldora's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,004
    Character
    C'rysta Zeith
    World
    Sargatanas
    Main Class
    Archer Lv 90
    Quote Originally Posted by BaduBob View Post
    Based on all I have read here I have contacted my ISP in the Netherlands (KPN) and they are contacting there technical department with the information about the packet loss through tata.ams03.atlas.cogentco.com (this one seems to be residing in an Amsterdam data center)

    Proxy Detection Test for 130.117.15.242 / Cogent Communications - Amsterdam, Noord-Holland, NL

    I also raised a ticket with Cogent support desk and called their support phone number in France and they acknowledged that they are looking into this issue of tata.ams03.atlas.cogentco.com already (so they are aware, dunno if the problem resides with them though).
    I've also tried to contact the KPN (ISP) support yesterday afternoon and explained the situation. They told me that according to their Technical Department the issue was "out of their hands" and said that they couldn't do anything. Hopefully your call will have more success then mine. (^_^ )-b
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    Credit goes to Niqo'te for her fabulous art in the "Nique's happy fun time!"-thread and Nix/Capa for the Caitlyn drawing to the right. \(^_^ )/
    Give her your support by liking their art!

  2. #2
    Player
    BaduBob's Avatar
    Join Date
    Jun 2020
    Posts
    5
    Character
    Imib Badu
    World
    Zodiark
    Main Class
    Fisher Lv 80
    Quote Originally Posted by Aldora View Post
    I've also tried to contact the KPN (ISP) support yesterday afternoon and explained the situation. They told me that according to their Technical Department the issue was "out of their hands" and said that they couldn't do anything. Hopefully your call will have more success then mine. (^_^ )-b
    I tried with them as ISP has a bit more power to figure these things out, problem still resists so I hope to get some answers from Cogent as my ticket is still open there.

    For the moment I used the nice option by attaching my phone with USB to my PC and used the tethering/mobile hotspot thingy to bypass the authentication issue (launcher issue) as that is the only problem, reaching the authentication server which resides in Japan.

    Did forget to check what route was taken from my mobile phone connection

    Dunno why T-Mobile hotspot connection is working though, cannot care atm as I am playing ;-)
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