Launcher Connection Error

[Ricyosma]

Same for me. Since yesterday problems to get on the lodestone, mogstation and even the log in screen on the launcher.

[iardacil]

I got help from SE help desk that worked for me (I already suspected it was DNS problem):

If you are playing on PC please follow these steps:

1.) Use the Google DNS:

- Go to the Control Panel
- Click Network and Internet > Network and Sharing Center > Change adapter settings
- Rightclick on the connection you are using and select Properties
- Under the Networking tab you will see a long list of available options
- Scroll down and doubleclick on Internet Protocol Version 4 (TCP/IPv4)
- Select 'Use the following DNS server addresses'

- Preferred DNS server > 8 . 8 . 8 . 8
- Alternate DNS server > 8 . 8 . 4 . 4

- Click OK

2.) Renew your IP address and DNS:

- Please press windows key + r
- Type cmd.exe then hit return
- Type ipconfig /release then hit return
- Type ipconfig /flushdns then hit return
- Type ipconfig /renew then hit return

3.) Add the game to the exception rules in your firewall and security software, so that the game is not being blocked by this software. If you are unsure about how to do this, you can alternatively disable this software temporarily.

4.) Restart your network equipment:

- Plug off your router from the power outlet on the wall
- Wait 2 minutes
- Plug the router back in

Now try the game.

If you are playing on Playstation 4 then please follow these steps :

- Start PlayStation 4
- Go to settings
- Go to network
- Select setup internet connection
- Select Use a LAN cable (or wi-fi if that’s what you are using)
- Select Custom (there’s several pages to go through here. For settings other than MTU and DNS servers, if there are specific settings your network connection has to use, feel free to set them up rather than using automatic settings)

- IP Address (set to automatic)
- DHCP host name (set to ‘Do Not Specify’)
- DNS Settings (set to Manual)
- Primary: 8.8.8.8
- Secondary: 8.8.4.4
- MTU Settings (set to Manual)
- At default this would be 1500. Try setting it to 1470. You can experiment with this setting a little bit, but we would not recommend you go below 1400.
- Proxy (set to ‘Do Not Use’)

- Now test the connection

[Hysterior]

Same on both PC and PS4 :/
Berlin/Germany

[Barachim]

I assume everything is working again? Lodestone loads without and issue and I got back into the game on the first try.

[cruzydub]

I got help from SE help desk that worked for me (I already suspected it was DNS problem):

If you are playing on PC please follow these steps:

1.) Use the Google DNS:

- Go to the Control Panel
- Click Network and Internet > Network and Sharing Center > Change adapter settings
- Rightclick on the connection you are using and select Properties
- Under the Networking tab you will see a long list of available options
- Scroll down and doubleclick on Internet Protocol Version 4 (TCP/IPv4)
- Select 'Use the following DNS server addresses'

- Preferred DNS server > 8 . 8 . 8 . 8
- Alternate DNS server > 8 . 8 . 4 . 4

- Click OK

2.) Renew your IP address and DNS:

- Please press windows key + r
- Type cmd.exe then hit return
- Type ipconfig /release then hit return
- Type ipconfig /flushdns then hit return
- Type ipconfig /renew then hit return

3.) Add the game to the exception rules in your firewall and security software, so that the game is not being blocked by this software. If you are unsure about how to do this, you can alternatively disable this software temporarily.

4.) Restart your network equipment:

- Plug off your router from the power outlet on the wall
- Wait 2 minutes
- Plug the router back in

Now try the game.

If you are playing on Playstation 4 then please follow these steps :

- Start PlayStation 4
- Go to settings
- Go to network
- Select setup internet connection
- Select Use a LAN cable (or wi-fi if that’s what you are using)
- Select Custom (there’s several pages to go through here. For settings other than MTU and DNS servers, if there are specific settings your network connection has to use, feel free to set them up rather than using automatic settings)

- IP Address (set to automatic)
- DHCP host name (set to ‘Do Not Specify’)
- DNS Settings (set to Manual)
- Primary: 8.8.8.8
- Secondary: 8.8.4.4
- MTU Settings (set to Manual)
- At default this would be 1500. Try setting it to 1470. You can experiment with this setting a little bit, but we would not recommend you go below 1400.
- Proxy (set to ‘Do Not Use’)

- Now test the connection

Thank you that works! But now my other games dont work anymore. Any recommendations?

[Lonkkis]

I assume everything is working again? Lodestone loads without and issue and I got back into the game on the first try.

Same here, all of a sudden everything works.

[DragonCat_Gaming]

Its working perfectly again in the North part of The Netherlands The main Hub of the EU servers is in Amsterdam so it wont be long guys before you can login again ^_^ make sure not to do anything just wait a bit
No VPN or redownloading needed

[Wilhelmiina]

Working for me too now without any issues. I didn't try to tinker with my DNS settings or anything, so whatever it was, it either got fixed or it fixed itself. For me at least.

[BaduBob]

All should be working again since yesterday (June 2nd 2020) at around 13:00 GMT+1

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

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