Main menu trailer infinite load issue

[Dynratygus]

Good afternoon and thank you for the reply.

Could you try doing a cleanboot? : Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

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[owopeachy]

Good afternoon and thank you for the reply.

Could you try doing a cleanboot? : Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

hmm what do you think could be affecting it in the startup? I keep my startup programs relatively clean, just steam discord windows defender etc, i cant imagine any of these could be giving issues. did you have anything specific in mind?

I think a reinstall would probably fix it but redownloading 50 odd gb on my line isnt very nice to think about

EDIT: if someone could hash check their movie files and their fileinfo.fiin file and send them to me id greatly appreciate it

EDIT2: okay, i check with another steam user and it looks like im missing the .bk2 and .fiin files for each ex folder, nothing i can do about that save reinstall, unless some kind soul would host those fil;es for me so i can download them individually, but thats probably against TOS

EDIT3: fixed it! found a torrent with all the files, presumably for people who struggle to download through th launcher, but this will let me replace what was missing