Good afternoon and thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately, we are unable to forward any support requests to the European SQUARE ENIX Support Center. We would advise to wait for a response as restrictions put in place to halt the spread of COVID-19 can cause delays in support. As a support ticket has been created and any resolution would be provided through that ticket, this thread will be moved to ‘Support Center Ticket Created’.

Good luck with your adventures through Eorzea!