An unexpected error :(

[Dulicious]

This error happened while I was afk in eulmore the whole morning then all of a sudden sometime in the afternoon this error popped up and I haven't been able to get back on since. I have tried every single solution to fix this error to my knowledge. I have uninstalled/reinstalled the game, uninstalled and installed an older version of my gpu drivers, did registry editing, tried switching to directx 9 but it still won't work, edited the boot cfg file/deleted the folder in documents, deleted ffxiv_dx11.exe, edited internet explorer options, double checked if I had any overlays enabled, and uninstalled GShade. If anyone has any other solution I would appreciate it so much. I just wanna do my dailies/weeklies Also I dont know if this would help but my other games work but some games don't. I.E. LoL and MHW boots up perfectly fine but other games such as maplestory and apex cant seem to work. They keep saying the game can't be found but the path I set in the clients is still fine and I see the files and everything still intact.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this crash? Additionally, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Dulicious]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Prologist\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/17/12 18:36:02 Ver: 12.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16336.500MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32720.500MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.306GB SYSTEM_FREEDISC_SPACE 33.958GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.057GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.413GB SYSTEM_FREEDISC_SPACE 317.723GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.250 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_87086da927dcdf63\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4259
SYSTEM_GRAPHICS_DRIVER_DATE 3/3/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (HyperX Amp Game)
SYSTEM_SOUND_DEVICE_ID {3629272E-4400-4530-8D2B-0FCE14518B8C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headset Earphone (HyperX Amp Chat)
SYSTEM_SOUND_DEVICE_ID {0459980D-97DE-4AFC-AE4C-E80401176DC4}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2275898A-2A1D-4FEA-A4A4-495A09D4BBEE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8746.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/2/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {56B23B85-F28E-47F5-B4DB-CCEE2CBF9EEC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8746.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/2/2019 00:00:00
SYSTEM_SOUND DFX Speakers (DFX Audio Enhancer)
SYSTEM_SOUND_DEVICE_ID {F1A65D00-B50A-406D-8386-253AD182EF42}
SYSTEM_SOUND_DEVICE_NAME dfx12x64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B97B51D0-8DA3-11E4-8001444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {32945B60-6F6E-11E9-8001444553540000}
SYSTEM_INPUT_NAME HyperX Alloy Elite RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D4E4FD40-8DA3-11E4-8002444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FEA1340-F9BD-11E9-8001444553540000}
SYSTEM_INPUT_NAME HyperX Amp
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1FEA8870-F9BD-11E9-8002444553540000}
SYSTEM_INPUT_NAME HyperX Amp
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {329545C0-6F6E-11E9-8002444553540000}
SYSTEM_INPUT_NAME HyperX Alloy Elite RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D597F990-8DA3-11E4-8003444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {32956CD0-6F6E-11E9-8003444553540000}
SYSTEM_INPUT_NAME HyperX Alloy Elite RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6A9B7B0-8DA3-11E4-8004444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {329593E0-6F6E-11E9-8004444553540000}
SYSTEM_INPUT_NAME HyperX Alloy Elite RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3295BAF0-6F6E-11E9-8005444553540000}
SYSTEM_INPUT_NAME HyperX Alloy Elite RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
How to Fix dx11 error for FFXIV | DX11エラーの原因と解消方法 - YouTube - Mozilla Firefox
Secret Tunnel~~ - Discord
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Hollow Knight (1.0.0.5)
Cuphead
Adobe AIR
Adobe Flash Player 32 NPAPI
Advanced Combat Tracker (remove only)
Advanced SystemCare
Avast Free Antivirus
Avast Secure Browser
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Battle.net
BattlEye Uninstall
BitRaider Streaming Client
Call of Duty Modern Warfare
Adobe Help Manager
Coupon Printer for Windows
DFX
Dolphin
Driver Booster 7
Genshin Impact Launcher 1.0.0
Google Chrome
IObit Uninstaller 8
LDPlayer
League client alpha
League of Legends
League of Legends
MapleStory
Minecraft1.6.2
Mozilla Firefox 44.0 (x86 en-US)
NCSOFT Game Launcher
Nexon Launcher
Notepad++
OpenAL
Origin
Overwatch
Overwatch Test
PBE
ProtonVPN
Rainmeter
TeamSpeak 3 Client
The Elder Scrolls Online
The Enigma Protector v4.40 Build 20150619
Uplay
VLC media player
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Scan
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Microsoft_VC90_CRT_x86
Razer Synapse
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
Adobe AIR
Windows Installer Clean Up
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Dolby Axon - 1.5.1.1
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HyperX NGenuity Software
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Toolbox
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
Status
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Star Wars: The Old Republic
HiPatch
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Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170)
Java Auto Updater
Microsoft Games for Windows Marketplace
MSI Live Update 6
PS_AIO_06_C4700_SW_Min
Acquisition version 0.7
SolutionCenter
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
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Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
Verizon Wireless Software Utility Application for Android - Samsung
Gyazo 2.0.2
Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2005 Redistributable
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League of Legends
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
MSIRegister
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB954430)
Skype Click to Call
Realtek Ethernet Controller Driver
ProtonVPN
WebReg
SmartWebPrinting
Microsoft_VC80_CRT_x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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Microsoft Visual C++ 2005 Redistributable
Microsoft Build Tools Language Resources 14.0 (x86)
Google Drive
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C4700
Intel(R) Extreme Tuning Utility
GPBaseService2
ProtonVPNTap
Destinations
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HPPhotoGadget
TrayApp
Microsoft Build Tools 14.0 (x86)
Microsoft Build Tools 2015
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
QuickTransfer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
MSXML 4.0 SP2 (KB973688)
BufferChm
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - BigNox Corporation XQHDrv System (09/16/2015 4.3.12)
Windows Driver Package - BigNox Corporation VBoxUSBMon System (09/16/2015 4.3.12)
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CCleaner
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HP Smart Web Printing 4.60
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Mozilla Firefox 76.0.1 (x64 en-US)
Mozilla Maintenance Service
Riot Vanguard
Terraria
Warframe
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Golf With Your Friends
UNO
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Microsoft Build Tools Language Resources 14.0 (amd64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Java SE Development Kit 8 Update 5 (64-bit)
Epic Games Launcher Prerequisites (x64)
HP Photosmart C4700 All-in-One Driver Software 14.0 Rel. 6
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft SQL Server Compact 4.0 x64 ENU
Microsoft Build Tools 14.0 (amd64)
FFXIV TexTools
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 442.59
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
Oracle VM VirtualBox 4.3.12_ZZZZ
64 Bit HP CIO Components Installer
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
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SAMSUNG USB Driver for Mobile Phones
Microsoft .NET Framework 4.7.1
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508
Java 10.0.2 (64-bit)
UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00002EF8
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002790
C:\Program Files\AVAST Software\Avast\aswEngSrv.exe 00001EE0
C:\Program Files\Mozilla Firefox\firefox.exe 00001804
C:\Program Files\Rainmeter\Rainmeter.exe 0000301C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002EA4
C:\Program Files\Riot Vanguard\vgtray.exe 00002044
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000026D8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000032E0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002730
C:\Users\Prologist\AppData\Local\Discord\app-0.0.306\Discord.exe 0000315C
C:\WINDOWS\Explorer.EXE 00001E98
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000226C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000023A4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000D24
C:\WINDOWS\system32\DllHost.exe 00000B30
C:\WINDOWS\system32\SettingSyncHost.exe 00000B34
C:\WINDOWS\system32\sihost.exe 000010E0
C:\WINDOWS\system32\svchost.exe 00002080
C:\WINDOWS\system32\taskhostw.exe 00001C30
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000035B8
C:\Windows\System32\CompPkgSrv.exe 000032F8
C:\Windows\System32\RuntimeBroker.exe 00003458
C:\Windows\System32\SecurityHealthSystray.exe 00002CB4
C:\Windows\System32\smartscreen.exe 000030F4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000016B0
F:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002B9C
F:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000007F8

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dulicious]

Nope no changes were made before the issue began. I was afk at eulmore for a couple of hours and then the error started happening.
1) My hardware is fine.
2) I disabled the programs.
3) Did that and it didn't work.
4) I removed every usb device except for my mouse.
5) I had the latest update for my drivers and it didn't work so I downgraded my drivers and it still won't work.
6) I disabled everything and it still won't work.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have you tried launching the game with Windows and FINAL FANTASY XIV installed on the same drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Dulicious]

I don't have enough space on my windows drive to install FFXIV