When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 5/19 3:03 am Eastern Time
Frequency: Once (Could not reproduce)
World name: Adamantoise
Character name: Nephenee Knight
Race: Hyur F
Retainer name: None
NPC name: Khloe Aliapoh
Monster name: None
Class/Level: Monk 78
Party or solo: Solo
In-game time: 22:00~
Area and coordinates: Idyllshire (5.8, 6.1)
Housing: None
Steps:
1. In Idyllshire, Had a full Wonderous Tails book with two lines
2. Turned in the full book to Khloe, expecting to see reward choice
3. Game didn't give option to choose rewards, just went to top menu for Khloe. No Error messages.
4. Book wasn't in key items anymore. Checked everything, nothing. Was able to get another book.

Connection Specs
- Type of internet connection/provider: Comcast, Cable
- Modem maker/model number: Unknown

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS X705UDR.317
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16270.523MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 38922.273MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.423GB SYSTEM_FREEDISC_SPACE 64.549GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 47.872GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8135.262 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6286
SYSTEM_GRAPHICS_DRIVER_DATE 8/14/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12156 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_b72356da889ff492\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_b72356da889ff492\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_b72356da889ff492\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_b72356da889ff492\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4187
SYSTEM_GRAPHICS_DRIVER_DATE 12/23/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4D919085-553E-4A51-86D5-27EABF08E676}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8308
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/21/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {1BFC1830-416A-4F21-B921-BFE70A9BB949}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {A98E7389-FA15-49A0-A595-822B286505DA}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E664D400-2678-11EA-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {64268690-2C00-11EA-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E66681B0-2678-11EA-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Microsoft Teams
Steam Workshop::[O21] Forgotten Mods - Brave
animal crossing new horizons switch | eBay - Brave
Task Manager
Steam Workshop::RPG Style Inventory - Brave
Online Timer - Brave
ElderCouatl1.png (1560×1394) - Brave
NVIDIA GeForce Overlay
Untitled spreadsheet - Google Sheets - Brave
Conjuration - Spheres of Power Wiki - Brave
Witch – d20PFSRD - Brave
Wood Refinishing Calculator - Brave
Mage Armor, a Abjuration spell on Dnd-Spells |*Dungeons and Dragons 5e - Spells, spell cards, spellbooks for all D&D lovers' - Brave
Hot Ad Deals : External Hard Drives : Micro Center - Brave
みーなのキャラメーカー(β版)｜Picrew - Brave
Codio - Reading: Chapter 3 - Brave
github.com - Brave
nook.exchange - Brave
Settings
Settings
Calculator
Calculator
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

360 Total Security
Adobe Flash Player 32 PPAPI
Adobe Shockwave Player 12.3
Advanced Combat Tracker (remove only)
ASUS ZenAnywhere
Brave
Dropbox
EdgeRunner SpaceMonger
Realtek PCI-E Wireless LAN Driver
Alcor Micro USB Card Reader Driver
ManyCam 7.0.6
McAfee LiveSafe
OpenAL
SpeedFan (remove only)
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Splendid Video Enhancement Technology
Dropbox Update Helper
Cisco PEAP Module
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
MTG Arena
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
ASUS GiftBox Service
UE4 Prerequisites (x64)
AudioWizard
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
CORSAIR iCUE Software
swMSM
Cisco EAP-FAST Module
Intel(R) Dynamic Platform and Thermal Framework
Teams Machine-Wide Installer
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
ASUS PTP Driver
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
WinFlash
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Path of Exile
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS Device Activation
REALTEK Bluetooth Filter Driver
Google Update Helper
ATK Package (ASUS Keyboard Hotkeys)
Adobe Acrobat Reader DC
Alcor Micro USB Card Reader Driver
Cisco LEAP Module
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Path of Exile
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
ASUS Hello
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft VC++ redistributables repacked.
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Windows Driver Package - ASUS (AsusPTPDrv) HIDClass (04/21/2017 11.0.0.16)
Logitech Capture
Microsoft Office 365 - en-us
Microsoft Office 365 ProPlus - en-us
Aeon's End
Little Dungeon Stories
Destiny 2
Neverwinter
Crusader Kings II
Brütal Legend
Just Cause 3
Desktop Dungeons
The Age of Decadence
Prison Architect
Warhammer: End Times - Vermintide
Middle-earth™: Shadow of Mordor™
In Verbis Virtus
SNOW
Craft The World
Abyss Odyssey
Rebuild 3: Gangs of Deadsville
World of Guns: Gun Disassembly
Dead Man's Draw
Satellite Reign
Paper Dungeons
Salt and Sanctuary
Pillars of Eternity
RimWorld
Wars and Warriors: Joan of Arc
Agents of Mayhem
Airship Dragoon
Ascension
FRAMED Collection
Tharsis
Frostpunk
Warhammer Quest
Sentinels of the Multiverse
Death to Spies: Moment of Truth
Wolfenstein: The Old Blood
Please, Don’t Touch Anything
Hollow Knight
Hero-U: Rogue to Redemption
DOOM
SKYHILL
SMITE
FINAL FANTASY XIV Online
EVERSPACE™
The Metronomicon: Slay The Dance Floor
Wallpaper Engine
World's Dawn
Divinity: Original Sin 2
Clouds & Sheep 2
Niche - a genetics survival game
Battle Chasers: Nightwar
Hand of Fate 2
Masquerada: Songs and Shadows
The Shrouded Isle
Antihero
Totally Accurate Battle Simulator
Caesar 3
Caesar 4
Eternal Card Game
Warstone TD
The Curse Of Yendor
A Mortician's Tale
The Red Strings Club
Wargroove
Wolfenstein II: The New Colossus
House Flipper
Ancestors Legacy
Disco Elysium
Slay the Spire
CODE VEIN
Vestaria Saga I: War of the Scions
Fell Seal: Arbiter's Mark
El Tango de la Muerte
Driftland: The Magic Revival
Cultist Simulator
11-11 Memories Retold
Hero of the Kingdom III
This Is the Police 2
Sentinels of Freedom
Equilinox
Vカツ / V-Katsu
HITMAN™ 2
Seeds of Resilience
XCOM: Chimera Squad
Project Warlock
Fantasy Blacksmith
DJMAX RESPECT V
Death to Spies
Vulkan Run Time Libraries 1.0.54.1
Intel(R) Serial IO
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
AntimalwareEngine
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AdAwareInstaller
ASUS ZenAnywhere
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Chipset Device Software
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 441.87
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
AdAwareUpdater
adaware antivirus
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 000020FC
C:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exe 00008CD0
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000037C4
C:\Program Files (x86)\Dropbox\Client\97.4.467\QtWebEngineProcess.exe 00001C94
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000003D0
C:\Program Files (x86)\ManyCam\ManyCam.exe 00002914
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001AD8
C:\Program Files (x86)\Steam\Steam.exe 0000689C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00008DC8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004B24
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00007D20
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00009F28
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe 00007004
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 000056CC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000554C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000080
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000025BC
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000017A8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000954C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00005F18
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001BEC
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00008230
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.91.0_x64__8wekyb3d8bbwe\YourPhone.exe 00008AE8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.91.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00003A24
C:\Program Files\WindowsApps\b9eced6f.asusbatteryhealthcharging_1.0.7.0_x86__qmba6cd70vzyy\ASUS Battery Health Charging\BhcMgr.exe 00001EAC
C:\Program Files\adaware\adaware antivirus\adaware antivirus\12.7.1055.0\AdAwareTray.exe 0000451C
C:\Users\crbry\AppData\Local\Discord\app-0.0.306\Discord.exe 000064C4
C:\Users\crbry\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000CE4
C:\Users\crbry\AppData\Local\Microsoft\Teams\current\Teams.exe 0000796C
C:\Windows\Explorer.EXE 000082C8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001C54
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igfxEM.exe 00006A48
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_31ba00ea6900d67d\igfxext.exe 0000528C
C:\Windows\System32\RuntimeBroker.exe 00003ECC
C:\Windows\System32\SecurityHealthSystray.exe 000012C0
C:\Windows\System32\rundll32.exe 00009BA0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000009C0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003194
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000058C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00005DBC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000072B8
C:\Windows\system32\ApplicationFrameHost.exe 00007FE0
C:\Windows\system32\DllHost.exe 000019F0
C:\Windows\system32\Intel\DPTF\dptf_helper.exe 00007BB0
C:\Windows\system32\SettingSyncHost.exe 00004888
C:\Windows\system32\conhost.exe 00002F90
C:\Windows\system32\sihost.exe 000005E4
C:\Windows\system32\svchost.exe 00007D54
C:\Windows\system32\taskhostw.exe 00004D0C
C:\Windows\system32\wbem\unsecapp.exe 00005E04

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: ASUS Vivobook Pro 17
Laptop Model Number: x705UD

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Brave Browser
- Internet Explorer Version: 11.778.18362.0

======

Please let me know if you need any more information.