HELP! I GOT HACKED! GAMEMASTER HELP?

[ShadowPrincessD]

So this afternoon around 2:30 p.m. EST i received a message from a player called Jack Altaaein Saying this: "Square Enix should not allow this update at such sensitive time, please vote against it before they ruin the game > followed by a forums website link, which i will not provide because you will get hacked into. After i clicked on the link (stupid of me) it directed me to log into the lodestone (its looked IDENTICAL) so that's why i though OK this is legit, few seconds after that my internet goes dark, i had to tell my fiance to reset it, it took around 5 minutes to get it back up, i log in again normally and see that i wasn't standing in the same spot as i was when i got kicked out, i look down at my Gil and my 14 million is GONE! i panick and sprint over to my retainer #1 and my other 50 million Gil are also gone! i freak out again and yell i got hacked and my fiance looked at me and said lets call SE, welp their services are down so i had no option but to submit a support ticket which hasnt been reviewed yet since i havent received the notification. I also noticed that there was a 2nd character in place called Moboc Huryc that got into our FC, probably to empty the FC chest, they got in and left. so if you receive a tell with a link DO NOT OPEN IT! please spread the word to prevent this!


EDIT: I reported it to SE already using the support desk in game, we also found out not only my game was compromised but they hacked into our IP address and took out information, they sent a threatening message TO HIS PHONE NUMBER to my fiance saying "youre next, all your gil will be gone too!" and the thing is we dont have any friends in FFXIV and we dont know anyone who plays it either why do they do this sort of stuff?

[RexVex]

Unfortunately, it should be standard to not trust links posted within game from strangers. (Like, we don't accept candies from strangers)

Best you can do is update your info, send in a ticket, wait patiently... And see if they'll be nice enough to roll back anything.

[ElazulHP]

You got phished not hacked, but yeah this scam has been going on for a while now from what I've been reading on these forums and over and Reddit. Sucks it happened to you, but I wouldn't trust any random links sent by people you don't know.

[SamRF]

Pretty crazy to me how people put this much effort in developing phishing scams to steal gil in FFXIV, is there really that much money to be made for the effort? (Assuming it's RMT related)

[TyrTry]

Pretty crazy to me how people put this much effort in developing phishing scams to steal gil in FFXIV, is there really that much money to be made for the effort? (Assuming it's RMT related)

Unfortunately, yeah. It must be as it just seems to be never-ending. A quick fix that tends to come at a price (and I mean a lot more than your wallet or gil).

[ShadowPrincessD]

i did get hacked BTW look at the edit i just did on the post

[Edax]

why do they do this sort of stuff?

If you give people your password, you give them power over you. Why wouldn't they use it?

[xxvaynxx]

I'll honestly be more scared about your credit card info and such.
I feel bad but...its a shame people don't pay attention to the link address actually says before they enter it.

[Rymm]

I'm afraid posting in the forums won't get you any actual help. Closest you'll come is advice from other players which I'm afraid will boil down to "contact support and wait." Forum mods don't have anything to do with SE support, so even if they see your post, there's nothing they can do to speed the process up. Sucks that it happened to you and I hope SE rolls your character back so you get your stuff back, but at least know you know to avoid phishing scams.

You might also want to think about getting an authenticator if you don't already have one. I really don't know enough about how phishing works to know if it could have prevented this, but every bit of security helps.

[NanaWiloh]

Rules to click by:

1. SE puts web links in these places:

(A) Main website

(B) Launcher

(C) Server message

2. GM's will never randomly send Private messages containing web links to players.

3. When on twitch make sure you are using SE's official twitch page for FF14.

(A) When on their twitch page do not click links that were not posted by the Caster=SE or the moderators.

(B) Ignore all PM's that claim to be from SE unless its from the caster or the moderators.

4. Never trust any private message in game that shares a link unless its from a GM!! GM's have a easily identifable chat tag -> [GM] Gm (their name)