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  1. #1
    Player
    zaveryives's Avatar
    Join Date
    May 2020
    Posts
    4
    Character
    Zavery Ives
    World
    Behemoth
    Main Class
    Conjurer Lv 34

    FFXIV NOT LAUNCHING ON CATALINA

    I just purchased a new Mac Mini. I installed the 64 bit version of FFXIV and after I log in and hit PLAY a black screen launches but nothing happens. My CPU throttles up to 80% for 5-10 seconds and then back down to normal and nothing happens. I have tried the following steps:

    1. Restarting my computer
    2. Uninstalling and reinstalling the FFXIV Launcher and Game Files
    3. Backing up my settings from my Laptop Install (which runs fine on Mojave)
    4. Nothing else running on my computer

    I have also checked the Security Settings and enabled FFXIV to have full disk access.

    Still nothing.

    --------------------------
    Hardware Overview:

    Model Name: Mac mini
    Model Identifier: Macmini8,1
    Processor Name: 6-Core Intel Core i7
    Processor Speed: 3.2 GHz
    Number of Processors: 1
    Total Number of Cores: 6
    L2 Cache (per Core): 256 KB
    L3 Cache: 12 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    Boot ROM Version: 1037.100.362.0.0 (iBridge: 17.16.14281.0.0,0)

    Intel UHD Graphics 630:

    Chipset Model: Intel UHD Graphics 630
    Type: GPU
    Bus: Built-In
    VRAM (Dynamic, Max): 1536 MB
    Vendor: Intel
    Device ID: 0x3e9b
    Revision ID: 0x0000
    Metal: Supported, feature set macOS GPUFamily2 v1
    (0)

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums.

    Please try the following troubleshooting steps:

    - Ensure the latest version of Safari is installed on your Mac (even if you don't use Safari.)
    - After updating, open Safari browser and make sure that all Browser History and Cookies/Web Data have been deleted.
    - Please also make sure that "Cookies" are accepted and not being filtered.

    Once these options have been adjusted, please run the Apple Update program to check that all firmware is up-to-date on you Mac OS. Once this process is complete, please re-launch the FINAL FANTASY XIV application.

    -Make sure your fire wall or antivirus program is not interfering with the game

    - Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    Thank you for posting in the Final Fantasy Technical Support Forums.
    (0)

  3. #3
    Player
    zaveryives's Avatar
    Join Date
    May 2020
    Posts
    4
    Character
    Zavery Ives
    World
    Behemoth
    Main Class
    Conjurer Lv 34
    I have followed all these steps and the issue is still happening. This is not a problem with internet or Safari. This is a problem with the app not loading.
    (0)

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