no controllers are working

[WarmPocket]

none of my xbox one controllers work with ffxiv, they work with my other games though. any help? game pad use is enabled and ive been using an xbox one controller is some capacity for a long time in ffxiv.

[Caitlinzulu]

You playing on pc I am guessing?
In that case did you try recalibration from system menu? This has you pushing each button in turn. Also check all the other settings there

[WarmPocket]

Sure did. Everything should be working fine, it's not recognizing the controller at all.

[Caitlinzulu]

You using wired or wireless? If wireless try connecting it wired.
Just curious how do you see its not recognising the controller?

[WarmPocket]

Wired, a Razer wolverine.

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize that you are experiencing difficulties with your controller. Please try the following troubleshooting steps:

- Try using a genuine Xbox360 or Xbox One controller (preferably wired) as these are compatible with Windows OS.
- Try plugging the controller into different ports (both front and back).
- Make sure all drivers for the controller are fully up to date.
- Uninstall and reinstall the device drivers.
- Disable all other device drivers, leaving the mouse, keyboard, and controller as the only active devices.
- If you are using a specialized gaming keyboard, try using a different keyboard to ensure there are no conflicts between the devices.
- Try unplugging all other devices and only plugging in the mouse, keyboard, and controller.
- Make sure Windows has been fully updated form the Microsoft/Windows Update website.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[WarmPocket]

tried all that. i reinstalled the game, and that worked for a while, but its doing it again

[WarmPocket]

FIXED! Had to turn on the Steam overlay...

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!