Thanks for the help, I ended up making a new character, and any salt I had built up was instantly blown away when I got and equipped my first helmet :P

I understand the restrictions, as if you compare them to Worgen from WoW, 80% of helmets just clip horribly on them so I can see a race having similar issues being limited to preserve an aesthetic of the game

I just wish there was an exception for Hrothgar to change their face with the hair coupon. Yeah, you're sort of getting a bonus over other races, but you're also getting a base feature every other race has. -shrug-