[unknown]: FINAL FANTASY XIV issue

[Xinxin0205]

Good day, SE Team. I would like to report a bug that has been staying since 5.15 after the new changes of the new client and it doesn't let me to use Microsoft IME and using Game Capture on StreamLabOBS and OBS. Please assist on this issue.

I tried and it didn't work:
Reinstalled game
Reset Windows 10
Updated everything including Windows Update
Changing language preference to other languages



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jordan\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/04/15 21:54:48 Ver: 05.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8134.641MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10054.641MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.231GB SYSTEM_FREEDISC_SPACE 79.532GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 381.051GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1977.242 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4067.320 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9952681a7bb1dfac\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/3/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (EDIFIER G10)
SYSTEM_SOUND_DEVICE_ID {CED105B2-54E2-4BFD-9BFF-7EB83A6F21F0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25623F40-920C-11EA-8001444553540000}
SYSTEM_INPUT_NAME EDIFIER G10
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25628D60-920C-11EA-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 100 Dota 2 Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25628D60-920C-11EA-8002444553540000}
SYSTEM_INPUT_NAME HyperX Alloy Core RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {25630290-920C-11EA-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 100 DOTA 2 Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {256329A0-920C-11EA-8005444553540000}
SYSTEM_INPUT_NAME HyperX Alloy Core RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
FFXIVLauncher
FINAL FANTASY XIV
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
#hugbox - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Streamlabs OBS
CCleaner
WinRAR 5.90 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Malwarebytes version 4.1.0.56
NVIDIA Control Panel 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000DAC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000022F0
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001AA8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002414
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000175C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001F38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002074
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002500
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F7C
C:\Users\Jordan\AppData\Local\Discord\app-0.0.306\Discord.exe 000027F4
C:\Users\Jordan\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002504
C:\WINDOWS\Explorer.EXE 00001520
C:\WINDOWS\system32\ApplicationFrameHost.exe 000026FC
C:\WINDOWS\system32\DllHost.exe 00001C7C
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000002EC
C:\WINDOWS\system32\SearchProtocolHost.exe 00001DD4
C:\WINDOWS\system32\browser_broker.exe 000022A4
C:\WINDOWS\system32\conhost.exe 00002348
C:\WINDOWS\system32\sihost.exe 000010AC
C:\WINDOWS\system32\svchost.exe 000013B4
C:\WINDOWS\system32\taskhostw.exe 000011F0
C:\Windows\System32\CompPkgSrv.exe 00000D40
C:\Windows\System32\MicrosoftEdgeCP.exe 0000034C
C:\Windows\System32\RuntimeBroker.exe 00001914
C:\Windows\System32\SecurityHealthSystray.exe 0000248C
C:\Windows\System32\SystemSettingsBroker.exe 00000B94
C:\Windows\System32\smartscreen.exe 000008C0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000E98
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001CCC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C34
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000012E0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000015BC
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000C7C
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000220

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. Unfortunately, we are unable to assist with this issue. However, we would recommend checking these links for further support: https://obsproject.com/forum/ and https://obsproject.com/help

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Xinxin0205]

The link didn't help me at all, but how about the Microsoft IME doesn't work since it records as [unknown] and Discord Overlay not recognize the game as well as my computer Windows 10?

[Iscah]

You needed to go into more detail on your original post about what the error is - step-by-step, what you did, what errors came up, what you were and weren't able to do.

"It doesn't work" isn't something they can give you specific technical advice on, thus the generic response.

[Xinxin0205]

Thank you for the reply. I try more details about my original post about the error.
The error happened on the new launch of the 5.15 client and I can't use Microsoft IME for Japanese typing and my Discord Overlay isn't working at all after the new client.
Game Capture when I tried to stream didn't work and I had to use Window Capture for the game.

Even tried run on compatilibity, run on admin and more didn't even work at all.

Could it be the client issue and since the ff14.exe has not recognized by my copy of Windows 10 after the 5.15 client update?