Mogstation Character list wrong

[Ursa_Vonfiebryd]

This is by no means a fix but if you are buying items (and not like...character renames or server switches) you can opt to send to a friend and then just use the code on yourself. Hope you can get things settled.

[RinHaruno]

but then i can only redeem on the mogstation characters if its character locked... it will make me choose

[Hoaxtopher]

I've seen some people in the past have a similar problem and the fixed it by relogging on the specific character ingame then visiting the mogstation. Not sure if it will work. Are you have any lodestone issues as well?

[RinHaruno]

no lodestone issues, only mogstation, 2 of the characters on it don't even exist anymore

[RinHaruno]

Hey, I'm just wondering why this has been moved from tech support to General Discussion?

[Mhaeric]

Forum tech support is generally for issues with the game itself, not the website. Customer service is generally where to take concerns with the websites. There is a forum for website bugs too, but I don't know how useful posting in there would be.

[Fawkes]

Do you have multiple service accounts on the same Square Enix account? Does it display all the wrong characters at the bottom of the main mog station page as well or only in the drop down box when purchasing?

[RinHaruno]

only 1 service account, just checked, and the character list on mogstation is my old list from years ago... Rin Ryder is now Rin haruno and 2 of the characters just don't exist anymore