Honestly? Kind of sad that this thread has existed since ShB and is still relevant to this day. If any of the devs/community manager reads this, please understand that the people dissatisfied within this thread aren't trying to antagonize the people making this game. It's just that as a role, there are numerous things to be dissatisfied about and they are all contained within this one sub-forum. It creates a very chaotic environment where communication is very difficult. I will try to note down as succinctly what these dissatisfaction are:
  • Healing-wise, our healing kit is too strong and other role's defensive tools are also getting stronger. Leading to a decreasing reliance on healers on all segments of content; to the point that entire savage and ultimate fights have been cleared without healers. We do not want to feel meaningless in a party.
  • Damage-wise, healing becoming too strong leads to an increased amount of downtime for healers. This downtime is filled with a one-button rotation. We do not feel happy when downtime is numerous. Having a good party does not mean that our role should be boring.
  • Communication. In my opinion, this is the most important point. I respect YoshiP as a manager and I believe in his leadership of the game. However, communication regarding the healer role in EW has been the worst I've seen in the entire time I have been playing. Starting from the EW job trailer, "We do not know what to do with Scholar" or "Sage is a DPS healer, if you are unsatisfied with glare spam go play Sage" or "If you want engaging content, go play ultimate".

    I am not trying to place the blame on just a single person, I do not expect YoshiP to know everything about every role. At the same time, he bears the responsibility of messaging the developer's intent of the role to the players. This leads to two possibilities:
    1. There is a massive miscommunication between the developers designing the healers and YoshiP. Which is concerning due to how long this has been happening.
    2. There is a severe lack of understanding of the role from the developers. From the three statements I listed, it respectively shows a lack of direction of the healer jobs, a lack of understanding of the job, and a lack of care/empathy towards the overall experience as a healer.

Addressing any one of these issue would be a massive improvement to player satisfaction in this role.

JP translation with DeepL below. I've modified some words to make it easier to read, but the tone is probably still too aggressive as I don't have the time to manually translate it.