They are I don't want to say satisfied but ok with it for the same reason I suspect as to why many players from tanks to dps to even other healers that the model is fine because it achieves their goal of
- making the healer role easy to get into and
- keeping a stressful role from turning away new people from other people being toxic to new players
Making healing easier to get into is... not a bad idea, but the problem is how they've gone about it.
Making any class acceptable = giving the player tools to make it easier for them to learn not removing anything that would be "hard".
The "addon war" as I'll call it we have? Would be easily solvable if SE would give us some of those things.
Give us things to better see damage. P4S comes to mind. Give us party buff timers, something that I've asked for for years at this point, to make it easier to track HoTs and Buffs right there on the party list. We just now got a change to UI to make it easier to see our CD timers. This game is how many years old? And I'm pretty sure it isn't as good as the addon either.
There are plenty of things they could add to UI customization to make it easier on players and yet have either refused to do so, never thought of it, or <insert coding issue here>.
Many people have asked for a Med to Hard Training Hall and, yeah I guess that could help. Another thing that is also UI though? Actually telling us potency. Giving us raw numbers would be so much better. Being clearer in your wording would also go a long way.
And as for toxicity... I fully admit that, yeah, it does happen across MMOs. Why is irrelevant, it does happen and for many reasons. There is a report button that people can use, and sometimes, people also need to grow thicker skin.
I had one moron berate me on WHM for not using X skills without telling me why, yet, the party was healed fine and I still did my 1 button spam and DoT. Could that have made other people quit healing? Maybe.
But it is also a product of SE's own making since they barely tell us how our new abilities work, and some times we don't even need them. LOOKING AT YOU NEUTRAL SECT! I don't even remember the last time I had to use you in normal content!
So yeah, SE's at fault for not teaching new healers how to learn by "making it so that healing doesn't require much if any healing because its a hard/stressful role and we need healers to fill queues".
WHM can stay the easy healer for newer players, but that does not excuse it from getting any depth as a player learns to master it, and hey SE? SOME PEOPLE ACTUALLY WANT THE DIFFICULTY because we masochists yo