A summary of healer issues

[Absurdity]

Its plausible to assume at this point he knows that the lack of dps buttons is really upsetting healer players and caused quitting but doesn't want to admit and act on it. So as a stopgap askign more players to try healing.

It's a problem of their own making. Due to how incredibly boring they made the jobs a lot of veteran healers have simply abandoned their role while the new healers who filled those spots are too used to incoming damage basically being a joke, even in higher end content, so they were totally unprepared for this raid tier.

Add on top of that the general lack of difficulty in all other content and the nonexistent in-game explanations of a job's kit leading to tanks and dps also having no idea about their defensive party utility.

Everything combined results in the current state where the healers aren't able to cope with the incoming damage, due to both their own abilities and the lack of support from the rest of the party, so they just stop doing savage.

Can't say I'm particularly surprised.