[PC] Game shuts down with no error message

[RaphaelTheDragon]

I tend to multi-task, so when not doing roulettes, I play the game in windowed mode, and have stuff like browser windows with videos on the side.

On April 22nd, I received a newer monitor (AOC 24" C24G1) with a much higher refresh rate than my old monitor (144 Hz as opposed to 60 Hz), and since then there's been problems with the game. I play in windowed mode, and the game;s window shuts down out of nowhere. No error messages, no pop-ups, even the Windows error log does not have anything new in it. The game just closes. Sometimes there's a split second when everything in the game stops (rarely with a "hiccup" of a small progression later) and then the window shuts down. This doesn't seem to be related to just activity, as even when I start browsing the net in some browser window, and the game is just left there in the background, it can still close. Furthermore, as time passed, I noticed that the crashes do not happen when the game is in Full-Screen mode. I tried a little bit with Borderless mode, and it hasn't crashed there yet. It's windowed mode that's the problem. Sometimes the problem "piles up" to where if it crashes once, and I relaunch the game, it could crash again very quickly. Restarting the computer helps this a bit. Some friends advised me to update my graphics card driver, and this fixed things for a bit, but the problem came back.

GPU: NVIDIA GeForce GTX 1060 3GB
Driver Version: 445.87
CPU: AMD Ryzen 5 1600 Six-Vore Processor
RAM: 16 GB
Hard Drive: 222 GB (SSD) (FF14 is installed here, and it's around 60% full)
OS: Windows 10
OS Version: 1903
Last hard drive format: October 2019

FPS Limit:144 fps (limit frame rate when client is inactive)
Graphics Settings: High (Laptop) (guess I kept it from back when I played on a laptop)

I understand if this insufficient data, but I must start somewhere, and will gladly provide more info later.

[giggowhat]

the same problem to all of us... reply here:

https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21

[RaphaelTheDragon]

I have been told that the G-sync setting on my graphics card could potentially be to blame for all my trouble. It has been set to only work on Fullscreen applications. I have now turned it off completely, and it seems like the problem does not show up anymore. I'll wait a few more days, and then I'll see what difference turning it on for both fullscreen and windowed applications will do.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.