Unacceptable Housing Situation

[Jojoya]

Hi,

I've been playing FFXIV since 1.0 - for many years (see my join date). I have had a small personal house for as many years as is possible.

Due to the Virus situation, I had to stop payment on my account for a couple of months. Now I return to find not only is my house gone (this is not a surprise, I figured it would be gone) but ALL my belongings that I worked so hard for over these many years are completely gone.

That is years worth of special events and furnishings, posters, you name it. Gone without (apparently) any hope of recovery. This makes me want to cancel my account for good.

I can't believe this is how long-time customers are treated. I am very disappointed.

Thank you,

White

I'm surprised a long-time customer doesn't know how housing works. Demolition and the limited item reclamation period have been part of the game since Heavensward.

Long term customers aren't entitled to special treatment. They get treated the same as any other customer.

Honestly, don't bring the virus into it as your reason you stopped paying your sub and playing the game. The timing is wrong. For your house to demo, you would have had to stop playing before mid February. Businesses didn't start slowing down or ceasing operations until start of March.