Thanks, everyone, I appreciate your input. You're right, the last name I was using did start with an 'L' and I tried several variations of it. When I tried doing a search on the lodestone I didn't see anyone with the name Hermana, so I assumed that was the issue. I really appreciate it. I'm actually really relieved that the word Hermana wasn't the issue but the L that follows it, and now I know why. Thanks again everyone. I feel silly for not having noticed it, but now that I understand the issue, it makes more sense.

Besitos a todos! <3