If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

[BroodingFicus]

I've had these on and off since Stormblood dropped to be honest. Sometimes it feels like they taper off for a few days, a week, even a month, then Nvidia or the game or Windows updates and it'll pick back up again. It always generates strange things in my event viewer like: The description for Event ID 13 from source nvlddmkm cannot be found, etc and has been near impossible to fix. I was concerned enough six months ago I took the whole rig in to my local tech and let him keep it for three days. He tested my GPU and everything he could think of but, proving how inconsistent the error is, he ran the game for two full days and didn't have one. I brought it home and set it up to a new monitor etc just in case it was something with my peripherals and got the errors in two hours. As of now I'm averaging one every other day at random but its highly disconcerting to feel like you can't relax playing because at any moment the game is just going to lock up and crash. Don't get me started about some of the longer single duties I've had to redo multiple times because the errors started coming in fits and starts.

My friend and I have tried multiple things from the obvious, like redoing all my drivers from scratch, to the obscure like altering settings in internet explorer that supposedly caused other people issues. The only thing I've come to learn from this is that it is somehow specifically linked to FFXIV and apparently I'm not alone.

[KaninUlam]

I've come to learn from this is that it is somehow specifically linked to FFXIV and apparently I'm not alone.

Been playing PSO2 and aside from the awful lag in the main lobby in the game, I have had no issues. No random CTD, DX11 errors, .exe errors or any crashes what so ever!!!

FIX YOUR GAME SE!!!!

[xtro]

So reinstalling OS will not matter. I have 2 computers. One rebuilt from scratch and get crashes with new CPU and motherboard. Other I upgraded to latest Windows 10 2004 build and still crashes. Only thing if the FFXIV Info tool below reports DirectX 12, not 11. Both were crashing before and started crashing I would say about 2 weeks ago or so only. For sure a game or driver issue as both started same time. Have not tried rolling back video driver and don't want to.

No resource issue with 32GB Ram, CPU or Disk. Only thing that is common across both machines is the latest NVDIA Drivers are used. Same graphics card on both.

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8086K CPU @ 4.00GHz (12 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2203
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32702.582MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37566.582MB

SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16351.291 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)

[Maeka]

Yeah it's getting ridiculous when you got people who have 2 computers and they are both crashing, when the two different computers have different types of OS installs, have had multiple reinstalls, and everything.

And it's not the GPU cards either, because there's a full range of GPU cards that are getting the crashes too.

At some point, SE is going to have to realize the problem isn't us. It's on their end.

[localgrown]

I've been having this problem for weeks now. I have tried just about everything, re-installed drivers, game, settings, everything. Can't play for 10 minutes without it crashing. This is the only game on my PC that crashes.

not re-subbing to this game til this is fixed.

[SophiaShadow]

I am trying to log onto Masamune after playing on Moogle only to have the game crash at the character screen.

The error is:

An unexpected error has occured. Exiting Final Fantasy XIV. 2020-03-27_05:14

ffxiv_dx11.exe+120EB38
ffxiv_dx11.exe+121112E
ffxiv_dx11.exe+1213BF5
ffxiv_dx11.exe+45359C
ffxiv_dx11.exe+18D1C2
ffxiv_dx11.exe+12DE419
KERNEL32.DLL+17BD4
ntdll.dll+6CE51

Ive updated, drivers, tried borderless window nothing works. Error started after update of ToCs on the 26 May. As my character on Masamune is my main, not being able to log on to this server has made the game unplayable for me. Please help.

[Koroem]

Yeah it's getting ridiculous when you got people who have 2 computers and they are both crashing, when the two different computers have different types of OS installs, have had multiple reinstalls, and everything.

And it's not the GPU cards either, because there's a full range of GPU cards that are getting the crashes too.

At some point, SE is going to have to realize the problem isn't us. It's on their end.

Have you tried capping the frame rate using Riva Tuner Statistics Server? If you haven't, you should. Its super easy. Download it from here: https://www.guru3d.com/files-details...-download.html
Open up the program, click the green "Add" button in the lower left corner. Find "ffxiv.exe" and "ffxiv_dx11.exe" in you game install folder and add them to the list with the global setting. Don't mess with the global one at all unless you know what you are doing. Then on the right hand side, type 90 in the 'framerate limit" field press enter. Do that for both listings you make. Don't touch anything else. In game make sure your refresh rate is set to 1/1.



Below is a picture of the program interface. So you can see what I am talking about. (Ignore the window with the white background, you'll be working entirely in the black main window.)





That fixed the crashes for me. Not a single one since. However this framerate limiter interacts with direct X seems to resolve whatever issue is happening in the engine. If it works, don't forget to have the program start with windows, and disable the fps counter overlay if you don't want it on.

[TheElementalFlow]

I gave your suggestion a try, I still got the directx error sadly.

[Frozthax]

I dont exactly get a direct X error, but my game freezes, music still plays, and if i click the game twice, it becomes white, then click again for it to quit on me.

[giggowhat]

So reinstalling OS will not matter. I have 2 computers. One rebuilt from scratch and get crashes with new CPU and motherboard. Other I upgraded to latest Windows 10 2004 build and still crashes. Only thing if the FFXIV Info tool below reports DirectX 12, not 11. Both were crashing before and started crashing I would say about 2 weeks ago or so only. For sure a game or driver issue as both started same time. Have not tried rolling back video driver and don't want to.

No resource issue with 32GB Ram, CPU or Disk. Only thing that is common across both machines is the latest NVDIA Drivers are used. Same graphics card on both.

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8086K CPU @ 4.00GHz (12 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2203
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32702.582MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37566.582MB

SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16351.291 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)

It's what I said before, no matter your hardware, it will crash because of the game. SE need to fix this.

I have 2 pc's, one I have crashes and then I bought a new one with no crashes. Plus, the new one it's way lower in hardware than yours and I can play all day.

So, I will say again "Its not our pc's"