If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

[Sove92]

What if there are no errors and the game just crashes to desktop, is that hardware related? For reference, I have a stock ryzen 1700, 5700xt, 650psu, and 16gb ram.

Impossible to tell. System info + events before the crash are still the best way forward.


And since some ppl above are not taking it properly, let's try this again.

When the game crashes, most of the time you will see a dialog popup with "An unexpected error has occurred. Exiting FINAL FANTASY XIV." followed by a timestamp. This is followed by the exes and libraries where the error occurred. ffxiv_dx11.exe (or ffxiv_dx9.exe, if you are playing DX9 version) is the game executable. ntdll.dll and kernel32.dll are windows components and these don't really point to anything relevant in player troubleshooting.

Now, atidxx64.dll is a component of the ATI graphics driver and there are multiple variations for Nvidia, but they all start with nvw and these all point to a problem with the graphics driver, which could also indicate a damaged GPU and given the artifacting on the earlier quoted post's screenshot, BSOD and the lack of any ffxiv_dx11.exes in the error prompt, we can quite safely say this is a hardware problem.

Now, how many error reports here show any ati or nvidia components in the error prompt? Not that many. So, no, I'm not saying you all have hardware issues, but this one player I quoted quite surely does.


Why a report needs more than just the error prompt? Because they only say which component and at which memory address the error occured in. Memory addresses are not static and change every time you restart the game. Without knowing the system information and the event prior to the crash, the devs have no idea where to even look at. The memory address information is only useful if you also have the crash dump, which the retail client does not provide in any useful form. However, if the devs are able to reproduce the crash, they can get a useful crash dump and find out why the crash happened and fix it.