This is what fixed it for me on Windows 10 with updated nividia drivers:
1. Back up character data
2. Download the ffxiv setup https://www.finalfantasyxiv.com/playersdownload/na/
3.Uninstall the game through the ff14 setup
4. step1: go into windows settings > step2: go into update & security > step3: go to Windows Security > step4: go into virus and threat protection > step5: go into manage settings under virus & threat protection > step6: turn off real time protection.
5. reinstall ffxiv (When your done don't forget to turn anti virus back on).


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