Shadowbringers disappeared from my account?!

[Eldevern]

It is always a mess with SE registration codes.

There are in fact two mails for two codes.

pre-order access - you enter this one, you have access to the early access

full access - the key is given on a special web site, you should have a mail that tells you to download and activate the game. You have to consider this mail not as if you had already downloaded the game (that you actually did anyway for the early access) but as if you still had to do.

This is the confusing part that makes people to often consider they received two times the same message from the shop. It isn't the case, you have two mails for two access keys.

Try to find a mail you received between the realease date and lets says six days later. You should have a mail from the shop where you purchased the game.

[Nataskiller]

It seems you only ever registered your pre order code and not your SHB code you only played during the early access and just now returned. find your SHB code and add it yo your account.

It is always a mess with SE registration codes.

There are in fact two mails for two codes.

pre-order access - you enter this one, you have access to the early access

full access - the key is given on a special web site, you should have a mail that tells you to download and activate the game. You have to consider this mail not as if you had already downloaded the game (that you actually did anyway for the early access) but as if you still had to do.

This is the confusing part that makes people to often consider they received two times the same message from the shop. It isn't the case, you have two mails for two access keys.

Try to find a mail you received between the realease date and lets says six days later. You should have a mail from the shop where you purchased the game.

Then my issue rests with me not having that second email, i've looked about 10 times through every email from SE for another code..

[Eldevern]

Then my issue rests with me not having that second email, i've looked about 10 times through every email from SE for another code..

Well, if we don't know where you purchased the game it is hard to give more accurate informations.

[Sunako_Nakahara]

the code is in your square enix account not the email
https://store.na.square-enix-games.com/ log in and find your purchases

[Amnmaat]

Yeah for codes it's not always just emails. If you bought it at the square-enix.com store website you need to login there and get the code from there.

[MsMisato]

I guess if you were part of the pre entry to shadowbringers and you burned through it that quickly, you may have not entered the actual code to continue having access. From what I recalled we got early access and then we had to enter the actual game code once the expansion was released if you didn't you would be locked out from anything associated with the game. If you order the game from SE on online then you need to go back to where you ordered the game (under orders) from to enter the code in mogstation.

I say this because it booted me out because I forgot to enter the actual shadowbringer's expansion after the early access expired.

[spf1200]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".

Good luck with your adventures through Eorzea!

What? Why would we know why she can't get into her account? Seems bit lazy to just put her thread her instead of trying to help

[Valkyrie_Lenneth]

What? Why would we know why she can't get into her account? Seems bit lazy to just put her thread her instead of trying to help

The technical support section is for game client related issues only. They are not equipped to handle account issues.

Why is this hard to understand...


They have a whole support function on the lodestone for account issues.

[Unholychinchilla]

What? Why would we know why she can't get into her account? Seems bit lazy to just put her thread her instead of trying to help

The technical support section is for game client related issues only. They are not equipped to handle account issues.

Why is this hard to understand...


They have a whole support function on the lodestone for account issues.

Also they've seemed a bit quicker to forward support topics to General since they had to close a lot of customer support due to Lock down measures (or there's just been more of them). It's likely the community will be able to troubleshoot issues like this a lot faster than it will take their currently reduced support team to get to it at the moment.

[Limecat]

It slipped into the shadows. *rimshot*