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  1. #1
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  2. #2
    Player
    bigheadbrandon's Avatar
    Join Date
    Apr 2020
    Posts
    16
    Character
    Fisty Mcpunchmaster
    World
    Malboro
    Main Class
    Gunbreaker Lv 66
    Quote Originally Posted by Rhaervis View Post
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Well, I've tried running the game with no other processes running on my computer and that didn't do it for me. As of the time of copying that system report I had just closed the game out while running my other character so nothing I have on that list was impacting my game.

    System report:
    [CODE]

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\there\Documents
    FINAL FANTASY XIV ONLINE H:\Games\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.6.0
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8058.457MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 17368.051MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 225.160GB SYSTEM_FREEDISC_SPACE 13.200GB
    SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 410.771GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4029.229 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
    SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8047 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8127b6c0a16060c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8127b6c0a16060c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8127b6c0a16060c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_8127b6c0a16060c9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
    SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
    SYSTEM_SOUND_DEVICE_ID {F5B5575A-784E-4A45-B030-B69934697FF3}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8622
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/22/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {179434D0-39DB-11E8-8002444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {179434D0-39DB-11E8-8004444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {179434D0-39DB-11E8-8006444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B49D26F0-8638-11EA-8001444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD830550-5A17-11E8-8003444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B49E1150-8638-11EA-8002444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD830550-5A17-11E8-8005444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B49E8680-8638-11EA-8003444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD830550-5A17-11E8-8007444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B49EFBB0-8638-11EA-8004444553540000}
    SYSTEM_INPUT_NAME G203 Prodigy Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD830550-5A17-11E8-8009444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-800B444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-800D444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-800F444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-8011444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-8013444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-8015444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-8017444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1796A5D0-39DB-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Converted Portable Device Control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-8019444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-801B444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-801D444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1796A5D0-39DB-11E8-800A444553540000}
    SYSTEM_INPUT_NAME Converted Portable Device Control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1796A5D0-39DB-11E8-800E444553540000}
    SYSTEM_INPUT_NAME HIDI2C Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FD857650-5A17-11E8-801F444553540000}
    SYSTEM_INPUT_NAME Intel(R) HID Event Filter
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    One character consistently crashes to desktop on load - Google Chrome
    RuneScape
    Documents
    Settings
    Settings
    Microsoft Text Input Application
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    NVIDIA GeForce Overlay
    #
    (0)
    Last edited by bigheadbrandon; 05-02-2020 at 02:35 AM.