Shadowbringers disappeared from my account?!

[Nataskiller]

I have already created a ticket a few days ago to address this issue, I reactivated my account a few days ago to play and noticed I don't have shadowbringers anymore. I do have pictures of my mogstation/ingame character (at level 80) and a picture of my email/registration code when I purchased the expansion. If anyone has some insight on this that would be awesome!

Thanks!

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".

Good luck with your adventures through Eorzea!

[Nataskiller]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".

Good luck with your adventures through Eorzea!

I'm pretty confused on why this isn't a technical support question. Technically i'm locked out of the game via some system issue with the mog station..

[Valkyrie_Lenneth]

I'm pretty confused on why this isn't a technical support question. Technically i'm locked out of the game via some system issue with the mog station..

Because this is an account question. The technical support on the forum is for game client issues.

Then my issue rests with me not having that second email, i've looked about 10 times through every email from SE for another code..

Where did you order it from? If the SE store, login to your account there, go to your orders, and retrieve the code

[MistakeNot]

I'm pretty confused on why this isn't a technical support question. Technically i'm locked out of the game via some system issue with the mog station..

Technical supprt is for things like "My computer crashes every time I teleport into Ul'dah"
This is more of an account support question, and if you need help from SE you will have to contact them directly rather than just post here on the forum.

[Valkyrie_Lenneth]

Are you on a different platform?

Did you happen to switch from pc to ps4 or ps4 to pc? Or Mac?


Did you actually register the expansion? And not just do the week ish when it launched with the pre-order code?


Did you try reapplying your code to your account?

[Eldevern]

That's a kind of dumb question but... do you have more than one account? It could happend you logged with the wrong one.

+1 with Valkyrie_Lenneth

SE system with two codes is kind of bothering and tricky. There are often people who meet this problem.

[Dustytome]

Did you happen to play using early access and stop playing shortly after? Maybe you didn't apply the full ShB license code which is separate from early access?

edit: Valkyrie_Lenneth already asked that sorry

[Nataskiller]

First off thanks for the replies everyone.

https://gyazo.com/35f5f66f11b73b44bce47713302345f6 - Shows my character @ level 80 in the character menu

https://gyazo.com/5828be6b30f4fb81c31f76f9c2f39104 - Shows the pre-order of ShadowBringers


https://gyazo.com/188bc3446587d9372478738ee60ccffc - Shows my account page on the mogstation.

To answer the questions above;
1) I did play past the early access date with my guild.
2) I did attempt to put the registration code back in but it said it was used.
3) I'm pretty sure I did register the expansion, i'll have to go through my emails once again.. but I played past the early access date and completed the shadow bringers quest arc.
4) I do have more than one account, however it only has the base game. (I would be pretty upset at myself for allowing me to apply the code to that one..)

Thanks for the replies everyone!

[Sunako_Nakahara]

It seems you only ever registered your pre order code and not your SHB code you only played during the early access and just now returned. find your SHB code and add it yo your account.