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  1. #1
    Player
    Glorie's Avatar
    Join Date
    May 2020
    Posts
    4
    Character
    Era Kogane
    World
    Excalibur
    Main Class
    Machinist Lv 80

    Cannot launch DX11 client.

    ISP:
    Comcast

    Type of Internet Connection:
    Cable

    Internet Connection Speed:
    50MBPS

    Date & Time:
    Always, CST.

    Frequency:
    Always


    World:
    Any.

    Character Name@Home World:
    Era Kogane

    Retainer Name:
    None

    NPC Name:
    None

    Monster Name:
    None

    Class/Level:
    Any.

    Party or Solo:
    Solo

    Race:
    Race of your character when the issue occurred.
    Hrothgar

    In-Game Time:
    Anytime.

    Area and Coordinates:
    Any.

    Housing:
    None.

    Steps:
    When I attempt to launch the DX11 client, I receive an error popup similar to if not exactly https://i.imgur.com/rMgw7He.png every single time.
    I have attempted to fix the issue in several ways, including:
    Uninstalling, deleting all traces of the game, and reinstalling multiple times.
    Updating my BIOS.
    Updating my graphics driver.
    Underclocking my GPU.
    Changing the refresh rate of my monitors.
    A number of other things.

    None of which have worked. I just want to play the game in DX11, but I'm being forced by whatever this is to play only in DX9.

    ■ PC Specs



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Scott\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (4 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS F8d
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 24538.039MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 41754.039MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.710GB SYSTEM_FREEDISC_SPACE 22.316GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 831.512GB SYSTEM_FREEDISC_SPACE 376.890GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.853GB SYSTEM_FREEDISC_SPACE 148.514GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.000GB SYSTEM_FREEDISC_SPACE 99.906GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8171.840 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 12269.020 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
    SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8171.840 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 12269.020 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.20013
    SYSTEM_GRAPHICS_DRIVER_DATE 3/31/2020 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headset Earphone (2- Corsair VOID PRO Wireless Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {1A33BC0B-CB17-4EF5-B562-A727BBA6144A}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/19/2019 00:00:00
    SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
    SYSTEM_SOUND_DEVICE_ID {BFEA6B32-83E7-4FBD-89D7-7E2E32902364}
    SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3D26AA60-EF7F-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {324F5080-AD92-11E9-8004444553540000}
    SYSTEM_INPUT_NAME HUION HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3D26F880-EF7F-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3D271F90-EF7F-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3D271F90-EF7F-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {65C65CE0-C72B-11E8-8002444553540000}
    SYSTEM_INPUT_NAME vJoy Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 25 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {49CA4910-E087-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EF3095F0-6E2A-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EF3095F0-6E2A-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EF30BD00-6E2A-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {EF30E410-6E2A-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow X Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C8761010-1EE7-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {324F9EA0-AD92-11E9-8006444553540000}
    SYSTEM_INPUT_NAME HUION HID
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    In-Game Bugs - Post New Thread - Google Chrome
    *Untitled - Notepad
    ShareX 13.1
    Radeon Software
    #shitpost - Google Chrome
    Realtek Audio Console
    Realtek Audio Console
    APP Center
    Huion Tablet
    Google Hangouts - stahlregensdm@gmail.com
    Google Hangouts
    Microsoft Text Input Application
    Discord
    cru-1.4.2 (1).zip - WinRAR (evaluation copy)
    FINAL FANTASY XIV - A Realm Reborn
    Untitled 2 - OpenOffice Writer
    Untitled 3 - OpenOffice Writer
    Untitled 1 - OpenOffice Writer


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Planescape Torment
    Neverwinter Nights 2 Complete
    Adobe Flash Player 32 PPAPI
    Battle.net
    BYOND
    Control The Foundation
    Control
    Dragon Quest XI
    FINAL FANTASY IX
    Final Fantasy VIII Remastered
    Final Fantasy XV
    Fliqlo Screen Saver
    Google Chrome
    NETGEAR A6100 Genie
    FINAL FANTASY XI: Chains of Promathia
    PlayOnline Viewer & Tetra Master
    FINAL FANTASY XI: Wings of the Goddess
    FINAL FANTASY XI
    EasyTuneEngineService
    FINAL FANTASY XI: Treasures of Aht Urhgan
    SIV
    APP Center
    FINAL FANTASY XI: Seekers of Adoulin
    MINIONAPP
    Neverwinter Nights Enhanced Edition
    Notepad++ (32-bit x86)
    OpenAL
    Pathfinder: Kingmaker
    PCGen60601
    PdaNet+ for Android 5.22
    RAMRush 1.0.6.917
    Razer Chroma SDK Core Components
    Razer Cortex
    Spoken Dynamic Station Allocator version 1.5.17915
    Steam
    Tales of Vesperia Definitive Edition
    TeamViewer 14
    The Elder Scrolls V: Skyrim - Legendary Edition
    Uplay
    Anno 1800 Trial
    Tom Clancy's The Division 2
    Visualware BCS
    VLC media player
    Voxal Voice Changer
    WavePad Sound Editor
    World of Warcraft
    InputMapper
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    LWS Pictures And Video
    Streamlabs Chatbot version 1.0.2.28
    Python 3.7.0 Standard Library (32-bit)
    TunnelBear
    Razer Synapse
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Python 3.7.0 Core Interpreter (32-bit)
    CameraHelperMsi
    NETGEAR A6100 Genie
    LWS Help_main
    LWS Twitter
    Microsoft SQL Server 2014 Policies
    CLIP STUDIO PAINT 1.9.3
    AMD User Experience Program Installer
    LWS YouTube Plugin
    Java 8 Update 201
    Mediatek RT2870 Wireless LAN Card
    FINAL FANTASY XIV ONLINE
    Microsoft XNA Framework Redistributable 4.0
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
    SQL Server Browser for SQL Server 2014
    EverQuest Titanium
    Microsoft Report Viewer 2014 Runtime
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    FINAL FANTASY XI: Chains of Promathia
    erLT
    Corsair LINK 4
    Python 3.7.0 Executables (32-bit)
    PlayOnline Viewer & Tetra Master
    CLIP STUDIO 1.9.1
    Java Auto Updater
    FINAL FANTASY XI: Wings of the Goddess
    GameInput Redistributable
    Microsoft Visual C++ 2010 x86 Runtime - 10.0.40219
    Google Update Helper
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27033
    FINAL FANTASY XI
    Python 3.7.0 pip Bootstrap (32-bit)
    LWS Gallery
    FINAL FANTASY XI: Rise of the Zilart
    Microsoft Visual C++ 2005 Redistributable
    Python 3.7.0 Test Suite (32-bit)
    Auslogics BoostSpeed 11
    GOG Galaxy
    NVIDIA PhysX
    TunnelBear
    Microsoft Visual C++ 2005 Redistributable
    LWS Launcher
    Microsoft SQL Server 2008 R2 Management Objects
    ApowerPDF V3.2.2
    Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033
    LWS Webcam Software
    Python 3.7.0 Tcl/Tk Support (32-bit)
    . . .
    AMD Settings
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Application Error Reporting
    EasyTuneEngineService
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    LWS WLM Plugin
    FINAL FANTASY XI: Treasures of Aht Urhgan
    SIV
    Corsair LINK 4
    Python 3.7.0 Documentation (32-bit)
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Epic Games Launcher
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    ExitLag version 3
    Python 3.7.0 Development Libraries (32-bit)
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    LOOT version 0.15.1
    Microsoft SQL Server System CLR Types
    Amazon WorkSpaces
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft .NET Framework 1.1
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
    HDD Regenerator
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
    Microsoft .NET Framework 4 Multi-Targeting Pack
    Logitech Webcam Software
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    APP Center
    Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033
    Microsoft Visual Studio 2010 Shell (Isolated) - ENU
    Python Launcher
    GService
    CORSAIR iCUE Software
    FINAL FANTASY XI Seekers of Adoulin
    OpenOffice 4.1.3
    AMD OverDrive
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Intel® Driver & Support Assistant
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Python 3.7.0 Utility Scripts (32-bit)
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
    LWS Facebook
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
    7-Zip 18.05 (x64)
    ShareX
    AMD Software
    CCleaner
    Cheat Engine 7.0
    Clownfish Voice Changer
    CPUID CPU-Z 1.91
    Eden Server
    HitmanPro 3.8
    Microsoft Help Viewer 1.1
    Microsoft SQL Server 2014 (64-bit)
    Microsoft SQL Server 2014 (64-bit)
    Microsoft Office Professional Plus 2016 - en-us
    Destiny 2
    Skyrim Creation Kit
    EverQuest Free-to-Play
    FINAL FANTASY® XI: Ultimate Collection Seekers Edition NA
    Warframe
    Path of Exile
    FINAL FANTASY VII
    FINAL FANTASY XIV Online
    The Elder Scrolls V: Skyrim
    Vulkan Run Time Libraries 1.0.26.0
    Vulkan Run Time Libraries 1.0.37.0
    Vulkan Run Time Libraries 1.0.39.1
    Vulkan Run Time Libraries 1.0.39.1
    Vulkan Run Time Libraries 1.1.70.0
    Vulkan Run Time Libraries 1.1.70.0
    WinRAR 5.40 (64-bit)
    XAMPP
    Catalyst Control Center Next Localization SV
    Microsoft SQL Server 2014 Transact-SQL ScriptDom
    Microsoft Visual C++ 2005 Redistributable (x64)
    Catalyst Control Center Next Localization DA
    Microsoft SQL Server 2014 Setup (English)
    SQL Server 2014 Database Engine Services
    Catalyst Control Center Next Localization DA
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Catalyst Control Center Next Localization DE
    ScpToolkit
    AMD WVR64
    DiskGenius 5.2.1
    Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033
    SQL Server 2014 Client Tools
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft VSS Writer for SQL Server 2014
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Classic Shell
    Catalyst Control Center Next Localization NL
    Catalyst Control Center Next Localization NL
    ViGEm Bus Driver
    Catalyst Control Center Next Localization IT
    AMD User Experience Program Installer
    Catalyst Control Center Next Localization SV
    Catalyst Control Center Next Localization FR
    Microsoft SQL Server 2012 Native Client
    Windows 10 Update and Privacy Settings
    SQL Server 2014 Database Engine Services
    Catalyst Control Center Next Localization BR
    Catalyst Control Center Next Localization NO
    Node.js
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft SQL Server 2014 Transact-SQL Compiler Service
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Catalyst Control Center Next Localization ES
    Huion Tablet v14.7.154.586
    Catalyst Control Center Next Localization CS
    Microsoft SQL Server 2008 Setup Support Files
    Sql Server Customer Experience Improvement Program
    Catalyst Control Center Next Localization TH
    Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033
    Visual Studio 2010 Prerequisites - English
    Catalyst Control Center Next Localization DE
    Epic Games Launcher Prerequisites (x64)
    AMD Settings
    Microsoft Visual C++ 2005 Redistributable (x64)
    SQL Server 2014 Management Studio
    Catalyst Control Center Next Localization TH
    Catalyst Control Center Next Localization KO
    Catalyst Control Center Next Localization EL
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    SQL Server 2014 Management Studio
    Voicemod
    Catalyst Control Center Next Localization CS
    Branding64
    Catalyst Control Center Next Localization ES
    Catalyst Control Center Next Localization TR
    KMSpico
    Microsoft System CLR Types for SQL Server 2014
    Catalyst Control Center Next Localization TR
    vJoy Device Driver 2.1.9.1
    Catalyst Control Center Next Localization CHS
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft ODBC Driver 11 for SQL Server
    Catalyst Control Center Next Localization BR
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
    Catalyst Control Center Next Localization FI
    Catalyst Control Center Next Localization FI
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
    SQL Server 2014 Database Engine Shared
    Catalyst Control Center Next Localization CHT
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Catalyst Control Center Next Localization HU
    Catalyst Control Center Next Localization CHT
    SQL Server 2014 Client Tools
    Catalyst Control Center Next Localization IT
    Catalyst Control Center Next Localization EL
    SQL Server 2014 Common Files
    AMD Problem Report Wizard
    Catalyst Control Center Next Localization RU
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    SQL Server 2014 Database Engine Shared
    Catalyst Control Center Next Localization JA
    Catalyst Control Center Next Localization RU
    Intel(R) Computing Improvement Program
    Catalyst Control Center Next Localization HU
    Catalyst Control Center Next Localization KO
    Catalyst Control Center Next Localization NO
    Catalyst Control Center Next Localization PL
    Catalyst Control Center Next Localization PL
    Catalyst Control Center Next Localization CHS
    Microsoft Help Viewer 1.1
    Catalyst Control Center Next Localization FR
    Microsoft SQL Server 2014 RsFx Driver
    AMD Problem Report Wizard
    paint.net
    . .
    Catalyst Control Center Next Localization JA
    UpdateAssistant
    SQL Server 2014 Common Files


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Huion Tablet\Huion Tablet.exe 0000347C
    C:\Program Files (x86)\Auslogics\BoostSpeed\Integrator.exe 000021E0
    C:\Program Files (x86)\Auslogics\BoostSpeed\taballtools.exe 00003704
    C:\Program Files (x86)\Auslogics\BoostSpeed\tabcarecenter.exe 00003674
    C:\Program Files (x86)\Auslogics\BoostSpeed\tabcleanup.exe 00003194
    C:\Program Files (x86)\Auslogics\BoostSpeed\tabdashboard.exe 00002EC4
    C:\Program Files (x86)\Auslogics\BoostSpeed\tabmaintain.exe 00003514
    C:\Program Files (x86)\Auslogics\BoostSpeed\taboneclickscanner.exe 00003378
    C:\Program Files (x86)\Auslogics\BoostSpeed\taboptimize.exe 00003068
    C:\Program Files (x86)\Auslogics\BoostSpeed\tabprotect.exe 00002F64
    C:\Program Files (x86)\Auslogics\BoostSpeed\tabreports.exe 000034AC
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003140
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000043AC
    C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 0000446C
    C:\Program Files (x86)\GIGABYTE\AppCenter\ApCent.exe 0000274C
    C:\Program Files (x86)\GIGABYTE\EasyTuneEngineService\GraphicsCardEngine.exe 00003DC4
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000042B8
    C:\Program Files (x86)\OpenOffice 4\program\soffice.bin 000031E8
    C:\Program Files (x86)\OpenOffice 4\program\soffice.exe 00003D84
    C:\Program Files (x86)\OpenOffice 4\program\swriter.exe 00002C58
    C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe 000044F8
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00004240
    C:\Program Files (x86)\Steam\Steam.exe 000043D0
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000020AC
    C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 000008F8
    C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00004924
    C:\Program Files\AMD\CNext\CNext\amdow.exe 00003FA8
    C:\Program Files\CCleaner\CCleaner64.exe 00004058
    C:\Program Files\Classic Shell\ClassicStartMenu.exe 00001708
    C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00003434
    C:\Program Files\ShareX\ShareX.exe 00003A24
    C:\Program Files\WinRAR\WinRAR.exe 000038BC
    C:\Program Files\WindowsApps\Microsoft.GamingApp_2003.1001.4.0_x64__8wekyb3d8bbwe\app\XboxAppServices.exe 000040F4
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002ADC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000028F8
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.220.4152.0_x64__8wekyb3d8bbwe\GameBar.exe 000023C0
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002928
    C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.3.180.0_x64__dt26b99r8h8gj\RtkUWP.exe 00004ABC
    C:\Users\Scott\AppData\Local\Discord\app-0.0.306\Discord.exe 000039A0
    C:\WINDOWS\Explorer.EXE 000023C8
    C:\WINDOWS\explorer.exe 00000BF8
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00001FC8
    C:\WINDOWS\system32\DllHost.exe 00003998
    C:\WINDOWS\system32\SearchFilterHost.exe 000037BC
    C:\WINDOWS\system32\SettingSyncHost.exe 000028D8
    C:\WINDOWS\system32\ctfmon.exe 00002960
    C:\WINDOWS\system32\notepad.exe 00000368
    C:\WINDOWS\system32\sihost.exe 00002098
    C:\WINDOWS\system32\svchost.exe 000042D8
    C:\WINDOWS\system32\taskhostw.exe 000021B4
    C:\Windows\System32\RtkAudUService64.exe 00003A6C
    C:\Windows\System32\RuntimeBroker.exe 0000488C
    C:\Windows\System32\SecurityHealthHost.exe 000005E0
    C:\Windows\System32\SecurityHealthSystray.exe 000034F0
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000023DC
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000024E8
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000025AC
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000028CC
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000039F8
    (0)
    Last edited by Glorie; 05-03-2020 at 09:33 AM.

  2. #2
    Player
    Galeteya's Avatar
    Join Date
    Oct 2019
    Location
    Ul'Dah
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    31
    Character
    Wild Amaranth
    World
    Mateus
    Main Class
    Dark Knight Lv 80
    (0)

  3. #3
    Player
    Valkyrie_Lenneth's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
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    8,038
    Character
    Lynne Asteria
    World
    Jenova
    Main Class
    Viper Lv 100
    Did you verify you are launching the 64-bit executible and not the 32bit?

    Looking at the error code, it seems to be launching the 32-bit one, which may be the issue.

    (go into the game directory, go into boot, and set your shortcut on the desktop for ffxivboot64.exe, not ffxivboot.exe)
    (0)

  4. #4
    Player
    Glorie's Avatar
    Join Date
    May 2020
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    4
    Character
    Era Kogane
    World
    Excalibur
    Main Class
    Machinist Lv 80
    Quote Originally Posted by Valkyrie_Lenneth View Post
    Did you verify you are launching the 64-bit executible and not the 32bit?

    Looking at the error code, it seems to be launching the 32-bit one, which may be the issue.

    (go into the game directory, go into boot, and set your shortcut on the desktop for ffxivboot64.exe, not ffxivboot.exe)
    I'm playing through Steam; I don't know of a way to do that through the steam client. Any suggestions? I'd appreciate them.

    Edit: Managed to figure out a workaround, launched ffxivboot64.exe, still getting the same error when I hit Play. Sigh.
    (0)
    Last edited by Glorie; 05-03-2020 at 09:43 AM.

  5. #5
    Player
    Galeteya's Avatar
    Join Date
    Oct 2019
    Location
    Ul'Dah
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    31
    Character
    Wild Amaranth
    World
    Mateus
    Main Class
    Dark Knight Lv 80
    Join the club here https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21 and add your piece. We're trying to get SE's attention to fix the dang thing.
    (0)

  6. #6
    Moderator
    Join Date
    Jan 2020
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    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    4) Install Windows, Steam and FINAL FANTASY XIV on the same drive (preferably the C:/ drive, if possible)
    5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  7. #7
    Player
    Glorie's Avatar
    Join Date
    May 2020
    Posts
    4
    Character
    Era Kogane
    World
    Excalibur
    Main Class
    Machinist Lv 80
    Quote Originally Posted by Rhaervis View Post
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    4) Install Windows, Steam and FINAL FANTASY XIV on the same drive (preferably the C:/ drive, if possible)
    5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    No changes have been made to my PC in the time since I tried to redownload the game and play it. I have made all changes and attempted to fix the issue as you suggested, but still receive the exact same issue every time I try to launch the DX11 version.

    Fix your game, NOW, or refund me.
    (0)

  8. #8
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)