It sounds like you're bringing experience of a different game and getting confused when this game doesn't meet your expectation of what it is supposed to be.
I think you should play and experience this game a lot first to understand what it offers before you dive into external resources. Those tools can't make sense if you don't have first hand experience of the game first.
The bringing a stack of 'chests' to an inn thing doesn't make sense in the context of this game.