Connection Problems - terribe lag spikes - disconnects

[Sicknezz]

Hey,

For the few past days I'm having troubles to get in and play the game, even to see these forum threads takes a lot of time just to load up for my webbrowser, all the rest works just fine.

The game is unplayable right now for me, at the moment I log in there's lag spikes, can't attack, freezes at talking to npc, can't teleport, etc. and within just a few minutes it disconnects me every time...

I'm from Chile and I know there's more people with the same problem at some degree, please can you check it?

Here it's a tracert at the server:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 1 ms 1 ms reverso.190.98.222.operaciones.gtdinternet.com [190.98.222.1]
3 * * 2 ms 192.168.50.7
4 1 ms 1 ms 1 ms 192.168.50.6
5 * * * Tiempo de espera agotado para esta solicitud.
6 4 ms 2 ms 3 ms ci2.a1.ci1.gtdinternet.com [190.196.126.223]
7 125 ms 125 ms 125 ms mia2.be1.100.scl2.gtdinternet.com.63.196.190.in-addr.arpa [190.196.63.134]
8 * * * Tiempo de espera agotado para esta solicitud.
9 * * * Tiempo de espera agotado para esta solicitud.
10 124 ms 125 ms 125 ms NTT-level3-80G.Miami.Level3.net [4.68.127.54]
11 * * 562 ms ae-7.r04.miamfl02.us.bb.gin.ntt.net [129.250.2.202]
12 134 ms 134 ms 133 ms ae-0.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.20]
13 129 ms 128 ms 128 ms ae-2.r24.dllstx09.us.bb.gin.ntt.net [129.250.2.219]
14 315 ms 320 ms 322 ms ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
15 322 ms 322 ms 316 ms ae-1.r23.lsanca07.us.bb.gin.ntt.net [129.250.2.207]
16 534 ms * 533 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
17 * * 540 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
18 * * 745 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
19 563 ms * * xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
20 * 739 ms 744 ms 204.2.229.234
21 * * * Tiempo de espera agotado para esta solicitud.
22 539 ms * * 204.2.229.9
23 540 ms 539 ms 540 ms 204.2.229.9

Thanks.

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Lacryman]

Any solution? It's literally impossible to play.

This is what happens, i stop receiving packages from the game

Video 1: https://streamable.com/nxd5gi
Video 2: https://streamable.com/yxkxmq

[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.