ff14 crash and lag spikes

[enderki]

Glade and disappointing to see I'm not the only one with this problem. I'm have same issue like others where the game crashes and show a error window with 4-5 line of something llike `ffxiv_dx11-<memory address>`. Additionally having some frequent lag spikes.

The game work for 95% of the content I'm still in Stormblood (nearing the end and now block from progression because of this bug). It only atm happens when I'm running in dungeons/instances.

These 3 are guarantee to evoke the bug for me.

• Drowned city of skalla

• Castrum Fluminis (Trial)

• Hells' Lid - unlocked zone with all the minions (crashes really bad there)

I've only recently unlock this content and so not sure if these were error free prior to the patch. I was lonely able to get pass "Drowned city of skalla" due to stubbornness -- re-logging and missing out on 80% of the dungeons content waiting in queues.

Also I don' think this is a Directx 11 issue since it still crashes with ver. 9. Error is miss leading because the ff14 process is call "ffxiv_dx11.exe".

Hope my list help those 3 must have something in common that is causing the game to crash.

----------------------------------



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\msmit\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 17:00:00
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Task Manager
Technical Support - Post New Thread - Mozilla Firefox
Temp
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Movies & TV
Movies & TV
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2019
GameFirst V
OBS Studio
Steam
Unity
RefreshRateService
ASUS Keyboard HAL
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft .NET Core SDK 2.1.804 (x64)
AURA Service
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
Windows Software Development Kit - Windows 10.0.18362.1
Universal CRT Extension SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Windows Mobile Extension SDK Contracts
Windows App Certification Kit x64
Windows SDK Desktop Libs arm64
icecap_collectionresources
AMD Settings
Windows SDK ARM Desktop Tools
Windows SDK Modern Versioned Developer Tools
Windows SDK for Windows Store Apps Libs
Windows SDK Desktop Libs x86
WinRT Intellisense UAP - Other Languages
vs_minshellinteropmsi
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
ROG Live Service
Windows SDK Desktop Tools arm64
Windows Mobile Extension SDK
Windows SDK Redistributables
WinRT Intellisense IoT - en-us
JetBrains ETW Host Service
Windows SDK for Windows Store Apps
Windows Desktop Extension SDK Contracts
Windows SDK
Windows IoT Extension SDK Contracts
Windows SDK Desktop Headers arm
Windows SDK Desktop Headers arm64
USB Charger Plus Service
Windows SDK Signing Tools
vs_minshellmsi
Windows SDK DirectX x86 Remote
Windows SDK Desktop Tools x86
Windows SDK Desktop Libs x64
Windows App Certification Kit SupportedApiList x86
Windows Team Extension SDK Contracts
Windows SDK EULA
Windows SDK for Windows Store Apps Metadata
Kits Configuration Installer
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508
Windows SDK for Windows Store Apps Headers
WinRT Intellisense PPI - en-us
SDK ARM Redistributables
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
vs_FileTracker_Singleton
Windows SDK Desktop Headers x64
WinRT Intellisense IoT - Other Languages
vcpp_crt.redist.clickonce
WinRT Intellisense UAP - en-us
GameFirst V
Windows Team Extension SDK
Universal General MIDI DLS Extension SDK
Microsoft System CLR Types for SQL Server 2019 CTP2.2
SDK ARM Additions
Universal CRT Headers Libraries and Sources
VS Immersive Activate Helper
Windows SDK Desktop Tools x64
vs_filehandler_amd64
WinRT Intellisense Desktop - Other Languages
ASUS AURA Headset Component
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Microsoft .NET Core SDK 3.1.200 (x64)
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Windows SDK for Windows Store Apps Contracts
vs_filehandler_x86
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Windows SDK for Windows Store Managed Apps Libs
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
MSI Development Tools
Windows SDK Modern Non-Versioned Developer Tools
vs_tipsmsi
vs_Graphics_Singletonx86
WinRT Intellisense Desktop - en-us
Windows SDK AddOn
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Microsoft Visual Studio Setup Configuration
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
icecap_collectionresourcesx64
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
vs_communitymsi
7-Zip 19.00 (x64)
AMD Software
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Ni no Kuni™ II: Revenant Kingdom
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Vulkan Run Time Libraries 1.0.65.1
ARMOURY CRATE Service
ASUS Aac_NBDT HAL
AMD Ryzen Master
Microsoft ASP.NET Core 3.1.2 Shared Framework (x64)
Microsoft .NET Core SDK 2.1.804 (x64)
Microsoft .NET Core AppHost Pack - 3.1.2 (x64_x86)
ASUS Keyboard HAL
Application Verifier x64 External Package
ASUS Promotion
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DiagnosticsHub_CollectionService
Microsoft .NET Core Toolset 3.1.200 (x64)
Windows App Certification Kit Native Components
Microsoft .NET Core Targeting Pack - 3.1.0 (x64)
Allegorithmic Substance Painter 2019.3.3
Python 3.8.2 Standard Library (64-bit)
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Microsoft .NET Core Host FX Resolver - 3.1.2 (x64)
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AMD Settings
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
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Microsoft System CLR Types for SQL Server 2019 CTP2.2
Python 3.8.2 pip Bootstrap (64-bit)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Core Runtime - 3.1.2 (x64)
Python 3.8.2 Executables (64-bit)
ASUS AURA Headset Component
Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
vs_Graphics_Singletonx64
Python 3.8.2 Core Interpreter (64-bit)
Microsoft .NET Core Host - 2.1.16 (x64)
ASUS AURA Display Component
NVIDIA Graphics Driver 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Windows Desktop Runtime - 3.1.2 (x64)
Python 3.8.2 Development Libraries (64-bit)
Microsoft .NET Core 3.1 Templates 3.1.200 (x64)
ASUS MB Peripheral Products
Microsoft .NET Core Host - 3.1.2 (x64)
Oracle VM VirtualBox 6.0.18
Microsoft ASP.NET Core 2.1.16 Shared Framework (x64)
ASUS Aura SDK
Microsoft .NET Core AppHost Pack - 3.1.2 (x64_arm64)
VS Script Debugging Common
Microsoft ASP.NET Core 3.1.2 Targeting Pack (x64)
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.25.28508
Blender
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508
Microsoft .NET Core AppHost Pack - 3.1.2 (x64_arm)
Python 3.8.2 Test Suite (64-bit)
Microsoft .NET Core Runtime - 2.1.16 (x64)
Python 3.8.2 Tcl/Tk Support (64-bit)
Unity Hub 2.3.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003ACC
C:\Program Files (x86)\Steam\steam.exe 000026FC
C:\Program Files\Mozilla Firefox\firefox.exe 000044B8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000674
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00004E3C
C:\Program Files\WindowsApps\A-Volute.SonicStudio3_3.16.8.0_x64__w2gh52qy24etm\SonicStudio3.exe 00003994
C:\Program Files\WindowsApps\AudibleInc.AudibleforWindowsPhone_10.5.56.0_x64__xns73kv1ymhp2\AudibleRT.WindowsPhone.exe 000043E8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002ECC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000788
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000008E8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12004.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004DB0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20032.111.0_x64__8wekyb3d8bbwe\YourPhone.exe 000002EC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20022.11011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000A94
C:\Users\msmit\ExternalGames\Others\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003D00
C:\Users\msmit\ExternalGames\Others\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001764
C:\Windows\Explorer.EXE 0000403C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002B68
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_4ff231d14fc1339d\ASUSOptimization\AsusOptimizationStartupTask.exe 000040B4
C:\Windows\System32\RtkAudUService64.exe 00004EF4
C:\Windows\System32\RuntimeBroker.exe 00003168
C:\Windows\System32\smartscreen.exe 000027D0
C:\Windows\System32\svchost.exe 00002F38
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000006FC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000312C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00004ED0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000858
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000283C
C:\Windows\system32\ApplicationFrameHost.exe 00000D34
C:\Windows\system32\DllHost.exe 00003FEC
C:\Windows\system32\backgroundTaskHost.exe 000030C0
C:\Windows\system32\conhost.exe 000016E0
C:\Windows\system32\sihost.exe 00000B18
C:\Windows\system32\svchost.exe 00000E7C
C:\Windows\system32\taskhostw.exe 00004384

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this issue? What have you tried so far to alleviate it?

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[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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