Constant Disconnects (Error 90002)

[DoomAngel]

Good luck.

I've had this issue for over a month. Provided concrete data it is an FFXIV server/game issue with the below summarized information, and they keep telling me it is my PC or a network issue. Zero accountability.

1.) I have sent proof that the FFXIV SERVERS are dropping packets using tracert and WinMTR, and no nodes in-between are dropping

2.) I have sent proof it is not a network routing or a PC issue with network diagnostics, and by trying all of your 'troubleshooting tips', in addition to uninstalling the game

3.) My wife plays FFXIV with NO issues on her account, and she plays on the SAME computer, on the SAME network. So that is 100% proof it is a FFXIV server/software issue, and not a PC/Network issue.

4.) There are dozens of others on the FFXIV forums with this same issue, most of which FFXIV team has closed without resolution, as they did my ticket and other tickets so far. They close them stating it is our network, when we have proof it is them.

THIS GAME IS CURRENTLY UNPLAYABLE, and has been for over a month now for me. The FFXIV support team has been completely worthless in helping with this issue, even though I send concrete proof.

They dont care we are paying for this service, and we cant play. I've even asked them to escalate to a technical team multiple times, with no luck. Dozens of emails and support tickets, and zero help on their end. They just send this same 'troubleshooting tips' over and over and point the finger at us. Worst support ever.