Results 1 to 10 of 11

Hybrid View

  1. #1
    Player
    Awep's Avatar
    Join Date
    Apr 2020
    Posts
    6
    Character
    Tuffy Luchia
    World
    Phantom
    Main Class
    Ninja Lv 90
    Quote Originally Posted by Rhaervis View Post
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums,

    Please try the following troubleshooting steps:

    - The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    -Make sure your fire wall or antivirus program is not interfering with the game

    - Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    -Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    I did that and it still freezes before i get kicked from the server
    I've seen a lot of people not only from South America getting this issue

    I'm not saying is SE fault, but is there a way to check your international routes and see if theres congestion or an issue regarding them and a way to fix it?
    (0)
    Last edited by Awep; 04-29-2020 at 02:14 AM.