Trying to install the game I love and I can't :(

[Adridal]

Hey guys,

I recently got a new MacBook and for the life of me I cannot install FFXIV no matter what I do. I get the following error....

unable to download patch files.
[11003][19901][2]

Obviously I am a Mac user and no matter where I look I can't find any other Mac user posting about the same issue. Any help would be appreciated. I heard using a VPN may remedy but I have tried that to no avail.

Thanks,
Adridal

[Adridal]

Here is a screenshot of the error...

https://drive.google.com/file/d/1ITg...ew?usp=sharing

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Please try the following troubleshooting steps:

- Ensure the latest version of Safari is installed on your Mac (even if you don't use Safari.)
- After updating, open Safari browser and make sure that all Browser History and Cookies/Web Data have been deleted.
- Please also make sure that "Cookies" are accepted and not being filtered.

Once these options have been adjusted, please run the Apple Update program to check that all firmware is up-to-date on you Mac OS. Once this process is complete, please re-launch the FINAL FANTASY XIV application.

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Thank you for posting in the Final Fantasy Technical Support Forums.

[Adridal]

Hi,

Thanks for this. All apps are fully uptodate along with the OS. I removed all History and Web data. It still is giving me the same identical error. I am contacting my ISP now to ask if the ports are open and will reply to this thread when they do it.

Thanks.

[Adridal]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Please try the following troubleshooting steps:

- Ensure the latest version of Safari is installed on your Mac (even if you don't use Safari.)
- After updating, open Safari browser and make sure that all Browser History and Cookies/Web Data have been deleted.
- Please also make sure that "Cookies" are accepted and not being filtered.

Once these options have been adjusted, please run the Apple Update program to check that all firmware is up-to-date on you Mac OS. Once this process is complete, please re-launch the FINAL FANTASY XIV application.

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Thank you for posting in the Final Fantasy Technical Support Forums.

I have tried to do this over the phone but unfortunately they are closed due to COVID-19. I can find the port forwarding option on my router but unsure what exactly to put in the fields. Can you assist?https://drive.google.com/file/d/1p2u...ew?usp=sharing

[Adridal]

I have tried to do this over the phone but unfortunately they are closed due to COVID-19. I can find the port forwarding option on my router but unsure what exactly to put in the fields. Can you assist?https://drive.google.com/file/d/1p2u...ew?usp=sharing

Managed to open all the specified ports on my router but the problem still remains.

[Dynratygus]

Good morning and thank you for the reply.

When this occurs,are you connected to the router directly? Are you using Wifi? Were any updates or changes made to your network settings?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[ofalon]

My wife is having a similar problem with her Mac, & she can't seem to get anyone from support to email her a solution.

[ofalon]

She's on wifi, no changes to network settings.
The error code she keeps getting is
"Unable to download patch files. [30413] [25008] [10009]

[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.